Complaint Rating:

Company information:
Harlem Furniture
United States
Phone: 1219-947-8250
www.harlemfurniture.com

I just bought a sofa, chair in a half and ottoman from harlem furniture. I must say I was VERY displeased with their customer service. I love my sofa but my salesman Fred was new and completely lied to us about the warranty on the pieces, he told me the protection package covered cuts and cigarette burns as well as stains which was all untrue minus the stain part. We payed in full cash and we decided at the last minute to go with the protection plan after how much he talked it up, at the time we had only planned on the furniture so we used cash for that and had a 144 dollar balance he promised us that all the pieces would get on the truck so long as we payed the leftover money a day before our scheduled delivery... YUP HE LIED!!! I had to take two days off work to wait one for my sofa and chair and the other for the ottoman...then when i complained to customer service they said that they were sorry and then explained to me that cigarette burns and cuts are NOT covered so we were double screwed by what was supposed to be a trained individual!!! Well needless to say the assistant manager was completely rude and was of NO assistance!! Would NEVER give them another penny for as rude as they are!! NO customer service with them!! And their store manager obviously never works... can't seem to get a hole of her... but don't worry for my inconvenience and missing my 49.00 an hour job... i got a 25.00 gift certificate... nice of them huh?