Complaint Rating:

Company information:
Silicon Solar
United States

This company has a great product, it's too bad thier service is so bad. I have been lied to from the begining as to when my order would be in. I was going to cancel my order but Todd the sales manager called and I thought everything was straighten out. Justin contacted me and told me my order was complete and was ready to be picked up. I drove to Bainbridge, a 2 hour trip oneway to pickup my order. They substatuded the differential temp controller for one with a very poor instuctions, written in pigeon English. Also the tank sensors were not in stock and would be sent to me. So much for my complete order. I emailed and called and finally was to be sent the sensors, I received the wroung ones. After more emails and phone calls I was promised I would be sent the correct ones. Well now I have 2 pairs of the wroung ones. In the mean time I ordered a differential controller from the Alternative Energy Store and received it in 2 days. I hooked it up and got my system working, with no help from Silcon Solar. I wish someone else handled SunMaxx collectors because I realy believe they are an excelent product. The sun has hardly shown since I finished the installation but even on a cloudy day it still makes hot water. It is a shame that this company is so bad when it comes to customer service. I've gotten more help from thier competition then from them. I wish I had found this site before I ordered from them, I would have avoided them.