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Shopper Discounts and Rewards

Shopper Discounts and Rewards review: Payments taken by deception 100

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3:24 pm EST
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I have today discovered 2 unathorised payments taken from my Bank account in the name of Shopperdisc.co.uk for £10.00 on the 11th of each month, December 2012 and January 2013. I do not know what these payments are for and have not ever made any agreement with the company, Shopperdisc.co.uk. I contacted the Bank who informed me that I must have ticked a box agreeing to the payments. I then recalled that I had ticked a box for discounts information and vouchers to be e-mailed to me, in the style of Groupon, but at no point did it state that I would have to pay some money. Surely if I had to pay some money I would have had to give my bank details and agree to the money being taken. This was not the case. The Bank informed me that they cannot stop the direct debit and so therefore I demand that you stop any further deductions immediately from my bank account, and give me a full refund for the payments taken so far.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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100 comments
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Reviewer48150
,
Jan 19, 2016 8:18 am EST

I have just found that £ 15 has been taken in dec & January off my credit card by this company .i have never signed up to them

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Tomas F
Sheffield, GB
Apr 01, 2015 2:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Shopperdisc taking money out from my account I haven't signed up to this. What I have do now ?

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ShopperDisc
London, GB
Apr 08, 2015 5:06 am EDT

Hello Tomas:

We will be happy to assist you but we first need to identify your membership record which we currently have not been able to do. Please get in touch with Shopper Discounts & Rewards directly using the following details: customerservice@shopperdiscountsandrewards.co.uk, [protected], or you can contact me directly at mary@shopperdiscountsandrewards.co.uk.

Shopper Discounts and Rewards is a savings programme for people who shop online regularly. The membership benefits include 10% cashback at over 650 online retailers, 20% off popular gift cards and a monthly cashback reward. It’s free for the first 30 days so you can try it out, and after that there is a monthly fee. Members can cancel their membership at any time.

The only way to become a member is to enter your details in full on the Shopper Discounts & Rewards sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full.

We hope you contact us directly so that we can resolve your query to your satisfaction.

Kind regards,
Mary
The Shopper Discounts & Rewards team

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ClaudiaL
, TW
Jan 20, 2015 8:26 pm EST

Noticed an unknown reduction from my bank account (GBP 10) which I did not authorise at all nor have I ever heard of the company. I've not made ANY transaction in the UK since last September to date (21 Jan. 2015) so am extremely frustrated and confused as to how this happened?!?! I don't think I've EVER agreed to any discounts, cash backs or things like this whenever I make an online transaction!

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alin ioan
manchester, GB
Mar 08, 2012 11:08 am EST
Verified customer This comment was posted by a verified customer. Learn more

this company is taking money from my account, without my permision, and i want to claim all my money back. i am sick of this online scams. i will now go to bank to find out for how long this is happening. i hope i will get an answer. thank you!

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alan chapman
Dudley, GB
Apr 11, 2013 4:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

taking £10 out of my account without permission.

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phill robinson
Walsall, GB
Oct 14, 2012 10:46 am EDT

£10 removed from credit card, no authority given.

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Natalia Campbell
, IE
Feb 24, 2012 2:10 pm EST

I have been paying a monthly charge to a random company for i dont know what?

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tracy johnson 1
Newcastle-under-Lyme, GB
Feb 09, 2012 2:41 pm EST

with effect from 09/02/2012 i inform you to no longer take any payment from my account.

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Maryo
101 Merrit 7, Connecticut, US
Aug 05, 2014 6:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello Forum Members:

We want you to know that we’re here to help you. However, it’s difficult to do that in a public forum when we don’t know who each person is, or the details of their membership.

Shopper Discounts and Rewards is an online savings programme, ideal for people who shop online regularly. As a member you can claim an initial cash back cheque, a 10 pound monthly membership bonus, 20% off popular gift cards and 10% cash back at
over 650 retailers.

The only way you can become a member of Shopper Discounts and Rewards is by completing an online registration form where you need to input your name, email and postal address, and your credit or debit card details. You also need to create and verify a password and agree to our membership terms. Membership is free for the first 30 days so that you can try it out, and after that it is £10 per month. Members are free to cancel their membership at any time.

We would be happy to help resolve your specific queries or concerns if you contact us directly. You can do so by calling our customer service team at [protected] (this is a free phone number) or you can contact me directly at mary@shopperdiscountsandrewards.co.uk. If you contact me, please reference this forum.

Kind regards,
Mary
The Shopper Discounts and Rewards Team

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steven macro
Nelson, GB
Aug 04, 2014 7:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hi yes thay did same to me . . . dint realise till thay had taken 7 payments ! ! ! im mad . . compliant suposed to get 3 x back . . i want the lot back . . . charge you £10.00 mth for . . for discount on something i havent bought . . nice scam

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Tanyboo
Belfast, GB
Jul 29, 2014 8:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Argos should not allow these pop-ups on their site. They got my details because I gave them to ARGOS to purchase something. A pop-up came up saying do you want to save money of this item, I clicked yes and it brought me to shopper disc. I realised it was a scam then and came out of it again but you must have to untick a box in order for them not to sign you up. There should be a law against this blatant fraud.

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MR John Marshall
Keighley, GB
Jun 23, 2014 8:15 am EDT

I had no information about this swindle, no warning or cooling of period this is theft I want my money back!

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PAUL.
Harlow, GB
Jun 08, 2014 1:16 am EDT

I too have just noticed a £10 withdrawal from my account.? PAUL.

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shopperdics.co.uk
, GB
Jan 25, 2014 9:33 am EST
Verified customer This comment was posted by a verified customer. Learn more

this company shopper disc hhas been taking mony from my account without my permission i will be taking legal advice to have them stopped who or how do i contact at shopperdisc to get them to stop it is outrageous people can do this without your permission

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mudstick
rochdale, GB
Sep 24, 2012 3:50 am EDT

these people are taking money from my account and ive never registered with these people so i want my money back asap

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J. Hanson
Wolverhampton, GB
Dec 18, 2012 4:41 pm EST

They have somehow obtained my credit card number and have started taking £10 per month! Who are they? I want my money back

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Anontora
London, GB
Feb 14, 2013 6:51 pm EST

I have never heard of this organisation or done any business with this so called Company, and suddenly they have started taking money from my account.

How do I make these CROOKS stop invading my account.

Thanks

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ENGLISH CHRIS
LONDON, GB
Oct 19, 2013 9:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

"WAKE UP" ! "WAKE UP" ! "WAKE UP" !

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Tracie long
Hampshire, GB
Oct 19, 2013 7:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi my name is Tracie, I just found out that shoppersdisc has taken money from my account without my say so and I would like it back. I would also like to cancel what ever i've got with them. I've tried to e-mail them but it comes up that they have not installed it right.

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Tracie long
Hampshire, GB
Oct 19, 2013 7:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi My name is Tracie and I've just found out that shoppperdics has taken £10 from my back account without my say so. I cant seem to send them a e-mail as it comes up with that they haven't installed it right. I'm so angy at this and need it sorted out. I also can't get on to the site with my e-mail address and password? All I want is my money back and it cancelled Thank you. E-mail is m.smith54321@btinternet.com

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pinkypochj
Birmingham, GB
Jul 15, 2013 3:29 pm EDT

i have the same problem ! thank you guys help me to realize they stole my money after 8 months . I sent message to them to ask them stop it and refund my money but they have not replied yet . I will try to call them to complain and get back my money. I hope someone who can find the way to notice everyone about this website because I see massive people have the same problems like us and just some of them can get the money back and some of them just realize it after 2 years. if someone have any ideal, pls say something to stop it ! thank you so much !

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ENGLISH CHRIS
LONDON, GB
Jun 03, 2013 3:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello All,

What are You trying to achieve by posting your Complaints on this AMERICAN . U.S. Complaints Board / Forum ?

Although I know that there are THOUSANDS of Complaints from U.K. Residents on here MOST of those Complaints have been posted by people who did not see the futility of posting Complaints about U.K. Companies on here !

IF the Company that You are all complaining about obtained your Bank details fraudulently this would be a POLICE / LEGAL MATTER - as I assume that IF none of You have complained to the Police about this the Company must have received your Bank details from YOU !

INSIST that your Bank cancels the Debits immediately - there are no longer `Recurring Charges` that cannot be stopped by the Bank Account holder - there were some examples of this type of charge in the past for example Recurring / Monthly Car Insurance Instalments - but all UK Banks have now changed this.

Good Luck in stopping these charges - although it would be inconvenient the last resort would be to actually change your Bank Account or to inform your Bank that You feel so strongly about these `Unauthorised Debits` that You want to change your Account / Account Number.

Chris

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tony12345
Bristol, GB
Jun 03, 2013 3:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have noticed that shopperdisc have been taking money account for no apparent reason it would be nice if you could stop or I would
be taking this even further

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T LAVIS
, US
May 25, 2013 11:16 am EDT

MY NAME IS TINA A DIDABLE PENSIONER I DO NOT KNOW HOW THIS SIGHT HAS GOT MY BANK DETAILS FROM TO BE ABLE TO TAKE MONEY FROM MY ACCOUNT I CERTAINLEY DID NOT GIVE THEM DETAILS AT ALL 3 MONTHS THEY HAVE BEEN STEELING MY MONEY I ASK MY DAUGHTER TO CHECK DETAIL FOR ME SHE TRIED SIGNING IN WITH MY E.MAIL ADDRESS THE SITE DID NOT RECONISE IT BECAUSE I NEVER SIGNED UP THIS SITE IS A SCAM

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Priapus
Lancing, GB
May 14, 2013 1:04 pm EDT

RIP OFF! RIP OFF! RIP OFF! After a purchase with Argos on-line, I was invited to take advantage of a "special offer" to get £10-£15 off my next purchase with shopperdisc.co.uk Today I read my on-line bank statement that I will be paying sh/disc £10 per month until the end of time. I 'phoned them & they could not be more abusive if they tried. Argos was no more helpful either. STAY AWAY FROM THEM !

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B Pain
Bexhill on Sea, GB
May 09, 2013 4:10 am EDT

Yes I agree with all the complaints that are being about Shopperdisc, they have taken £10.00 out of my bank without my permisssion as well. These people must be caught and dealt with by the courts and sent to prison I hope.

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muncher
Glasgow, GB
Apr 29, 2013 4:16 pm EDT

I too have had £10 out of my account for months now this is theft and something should be done about it i have read reviews and it seems a few online shops are doing this i am demanding my money back

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omogiate
London, GB
Apr 28, 2013 5:35 pm EDT

shopperdice took £10.00 from my account on april 20 without my permission, with immediate effect return back my money into my acconut in the next 24 hours or else you will hear from my solicitor, this is fraud and never let this happen again

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Maryo
101 Merrit 7, Connecticut, US
Apr 12, 2013 11:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello Alan:

We just read your post and we would like to assist you.

The Shopper Discounts & Rewards programme provides great value to people who shop online regularly. We have thousands of consumers who save hundreds of pounds each year. Our discount offers and cashback deals make a real difference in this difficult economic environment. The only way you can become a member of Shopper Discounts & Rewards is by completing an online registration form where you need to input your name, email and postal address, and your credit or debit card details. You also need to create and verify a password and then click a yes button to agree to our membership terms and conditions. Membership is free for the first 30 days so that you can try it out, and after that it is £10 per month. Members are free to cancel their membership at any time.

Currently we are unable to identify your membership record to resolve your query. Please call our customer service team at [protected] (freephone) or you can contact me directly at mary@shopperdiscountsandrewards.co.uk so that we can identify your membership record and resolve your query. If you contact me, please reference this forum.

Kind regards,
Mary
Shopper Discounts & Rewards UK Team

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Ticstu32
Selkirk, GB
Apr 11, 2013 8:40 am EDT

I Have just phoned them and they refunding my money no complaints from them

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shopperdiscbuster
stockport, GB
Apr 05, 2013 1:49 pm EDT

Hi - I too fell victim this scam via Inteflora (although many other sites do this too). What happens is when you complete the purchase you get an offer of £15 off your next purchase, you complete the simple form and then bang they've got you - all in the small print.
However - FEAR NOT - this is simple to get all your money back.
Compose yourself, read the advice below, practice it and then do the following :-
Call them on [protected] (its free to call) and be polite but forceful. Tell them they have taken money illegally out of your account and you never subscribed to this service. Say "here's whats going to happen - you are going to refund all of my contributions by the end of today otherwise my solicitor will be writing to you first thing tomorrow morning". Don't let them speak or interrupt too much and try and derail you.
They will start by offering you 1 month's refund and then say you'll have to complete a claim form - again be direct and say "I didn't fill in any forms for you to steal my money so I'm not going to fill in any to get it back - if you can't refund my full amount please put me through to a supervisor who can".
I was put on hold for about 30 seconds and then the same operator said they could refund it all. 2 days later the money was put back into my account (and I had 18 months at £10 per month) - the whole £180 refunded straight away.
As I said - the key is to be confident, forceful but polite (don't swear or lose your temper).
Good luck - and I really hope this helps.
Remember - you're not to blame - I've got a university degree, work in the IT industry and use the internet every day and yet still fell foul of it.

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ferna
Chesterfield, GB
Mar 27, 2013 2:36 pm EDT

this has also happened to me, I reserved something from Argos and I had an email to clarify my reservation, and there was a voucher on it for £15 cash back and I clicked on it, and from there they have been taking money out of my account without my permission and without me knowing i rung them and told them, they were very rude to me, and sed it was obvious on the website which it isnt, ring your bank and tell them to stop any money coming out going to this shopperdisc.co.uk. i am wanting a refund this is unfair and i will take it further if i dont not get refunded.

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Andrew Northcott
Baldock, GB
Mar 22, 2013 7:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Well, I have received this today from the company. Everyone should make a stand if you have been conned.

Dear Andrew,

Thank you for contacting Shopper Discounts & Rewards

We have received your claim form and confirm that we have issued the additional credit of £ 150 as per your request as well as the 3 refunds issued when you initially contacted us.

This additional refund will appear as 15 individual credits of £10 on your credit or debit card account within the next 10 working days.

If you have any further questions, please contact us on our free phone number: [protected] Monday-Friday 8am-8pm and Saturday 9am-4pm, or by email at customerservice@shopperdiscountsandrewards.co.uk and we will be happy to help you.

Please let us know if your request was resolved satisfactorily.

All your comments are reviewed by our Customer Service Director and your feedback is important to us.

http://www.member-center.com/feedback/feedback.asp?tid=32561383

Sincerely,

Deirdre Griffin

The Shopper Discounts & Rewards Team

customerservice@shopperdiscountsandrewards.co.uk

[protected]

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Andrew Northcott
Baldock, GB
Mar 22, 2013 7:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Well, well well! Look what I have received today. It would seem that despite the very questionable marketing tactics, this company are making good the deceit:-

Dear Andrew,

Thank you for contacting Shopper Discounts & Rewards

We have received your claim form and confirm that we have issued the additional credit of £ 150 as per your request as well as the 3 refunds issued when you initially contacted us.

This additional refund will appear as 15 individual credits of £10 on your credit or debit card account within the next 10 working days.

If you have any further questions, please contact us on our free phone number: [protected] Monday-Friday 8am-8pm and Saturday 9am-4pm, or by email at customerservice@shopperdiscountsandrewards.co.uk and we will be happy to help you.

Please let us know if your request was resolved satisfactorily.

All your comments are reviewed by our Customer Service Director and your feedback is important to us.

http://www.member-center.com/feedback/feedback.asp?tid=32561383

Sincerely,

Deirdre Griffin

The Shopper Discounts & Rewards Team

customerservice@shopperdiscountsandrewards.co.uk

[protected]

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dosh dosh
, GB
Mar 21, 2013 12:25 pm EDT

I have just found out that shopper disc have been taking £10 per month out of my account
so i have stopped it through my bank and also been it touch and threatened with every thing and they have promised to refund my money back in the next 10 days
i will keep you informed how i go on

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Andrew Northcott
Baldock, GB
Mar 13, 2013 3:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I too have just found that these people have been taking £10 a month since August 2011. More fool me for not noticing, but I can only think they got my card details from trainline.com. It is one of the few places I shop on line. I have cancelled 'membership' written a couple of clear e-mails telling them I shall be settling for nothing less than full refund. Like so many others, I have never used any of their services. Why are they still operating?

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eesc
Tucson, US
Mar 13, 2013 1:22 am EDT

Shopper Discounts & Rewards company is alive and well regardless of what they told the US Senate!

This company somehow got a charge onto my new credit card. I've had this card only two month because of two fraudulent charges on the card preceding it.

There have been only two charges legitimately made to this card, one at WalMart and one at Sam's Club. There have been no online purchases made with it?

It is a complete mystery to me and to my credit card company how these people got my new credit card number?

Wikipedia gives the impression that this company has cleaned up its act but it is doing business as usual stealing money from innocent victims

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eren83
London, GB
Mar 11, 2013 7:28 pm EDT

Same thing happened to me what a scam how do I stop it?

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Mrs O
Billericay, GB
Mar 10, 2013 12:01 pm EDT

Hi, we discovered 21 payments taken from our account.
Found out that it was as a result of a discount voucher that was offered when booking tickets from a well known ticket purchasing company. We rang shopperdiscount customer services freephone number, trying to remain as calm as possible, but mentioning key words like "scam" and " you did not have explicit permission to access my account" and " I have never made use of any discounts". After about 5 minutes, they caved in and offered 3 months refund and sent us a claim form for the balance. We sent the claim form in, accompanied by the letter on this forum. The remaining credits have now appears in the account. This took 2 weeks in total.
Do not give in - stay calm and insistent that they are completely in the wrong and they know it. Good luck

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