Complaint Rating:

I am having difficulty in shifting my telephone (26604780) from Hanumanthnagar exchange to RajaRajeshwariNagar exchange. I initiated the process of shifting on 6th March 2007. Shifting process from BSNL end started on 8th March 2007.

My issue is that the shifting has not been undertaken by RR nagar exchange. I approached RR nagar exchange after a weeks time to find that nothing was done. The following information was provided to me:

1. There are no cable pairs to provide the connection.
2. Even after getting the connection, Broadband will not be provided as there are no free ports.
3. Cable pair laying will take 19 days.

Meanwhile i was told that i would be provided a WLL phone which would be a temporary and i have to surrender the same after the wired connection is provided. I followed up for a week for the WLL phone and till now they have not provided anything. I feel I am wasting my time and energy in following up with BSNL.

In this website i am finding that shifting has taken 6 months. Is this the service that we are paying for?