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Service Electric
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1.7 6 Complaints
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Service Electric Complaints 6

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5:10 pm EDT

Service Electric modem rental

After renting a modem for years, I decided to purchase my own and return their modem. They said it would be checked 'in house' to determine if it works and I would be charged for the modem if it did not. I was called within 4 hours saying they tested it and it was deemed broken therefore I had to pay. I picked up the modem, brought it home called se to hook it back up and of course my modem works. After weeks of the northumberland manager not returning my phone calls, I finally got a call and they say they can not do anything else and the $50 credit is all they will offer, despite that it works. Such poor customer service. Buyer beware do not rent their modems.. At this time we have contacted a local lawyer to work on solving this dispute. I have spent at least $297.50 on rental fees over the years which is well over what the modem likely costs. To resolve this se will refund all fees that my account has been charged. It seems like a lawyer is the only way to resolve this dispute but maybe this complaint will be read by someone important and it will make a difference. I have documentation of all phone calls, paperwork provided to me and other documentation showing se never actually even tested the modem. We have all the evidence we need to prove the modem works. As a consumer, this ordeal has had an economical and non-economical impact and I would have liked this resolved on 1/17/2019 when the modem was initially returned. I spoke with a se employee on 3/18 to discuss paying a partial bill while the modem issue was being disputed; it was agreed that could pay part of the bill. On 4/4 our internet was shut off in the middle of a work day which is the location of my business. The bill had to be paid to regain service. This is again an example of poor communication since my calls were not returned by a manager and se just shut internet off without speaking to me first.

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tres219
Wilkes-Barre, US
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Jul 06, 2023 11:27 am EDT
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SE is the worst they just left and the issue was not resolved. The older guy was a condescinding @@@@. I CANT WAIT TILL OTHER COMPANIES OFFER SERVICE IN MY AREA!

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11:09 pm EDT
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Service Electric employee and company

The installation employee called me 4 minutes prior to arriving at my house. I missed the call and he showed up within minutes leaving a note saying "sorry we missed you". I called the company back because I was promised a phone call 30min before arrival "per company policy". The guy did not want to come back but I guess they made him since he called me and said he was on his way back. Once the guy arrived he looked at my cable outlet and angrily said "this is useless to me!" Then proceeded to tell me that he already wasted an hour on me and he is only working to 12:00pm today. Which he stated a couple times with an angered tone. I proceeded to explain that he was supposed to call a half and hour before he arrived and he yelled over me stating that he is only working until 12pm. He walked out of my apt. To his truck and I locked my door, being that i was alone with my 3 little children I did not feel comfortable with him coming back in.. I quickly called the company to make a complaint and ask for a new person to come out. While on hold the employee came back to the door and I told him I was on the phone with his company. I proceeded to ask him his name and replied "they will know", he then started laughing and left. I later was told that his name is Judd ... I then made my complaint over the phone and was told I would be given a call back. I never received a call back or another employee to install my services.

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tres219
Wilkes-Barre, US
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Jul 06, 2023 11:29 am EDT
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Sadly, some of them are really rude, makes me wonder if its the same @@@@ that just left my home.

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2:06 am EDT
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Service Electric internet

I have been getting bad internet since December 2016 its now the end of April and after getting kicked of the internet time after time I decided to call service electric cable and ask them what's going on I have the most cable box's and the highest speed and paying the most money in my area why am I having problems with my service they informed me its a bad signal someone can come over in a week..! I called the next day after my buddy told me I own a house you rent and when I call them they come to his house in 1 hour I called back demanded a supervisor to send someone fast they they told me OK we can send a technician the next day from 12 to 5 I called off work and waited until 6pm and called them to ask what happened they informed me that they cancelled and I asked why didn't I get a courtesy call they could not answer they inform me that the issue is not in my house it's outside in the street I told them why didn't they just tell me that I didn't have to stay home and wait for them when they weren't even going to show up and for the amount of money I'm spending on service I should have at least received a courtesy call everytime I call service electric cable since I went and do not own I am treated unfair even though iPay just as much as any other good customer and never missed a payment just alone in service iPay almost $2, 000 a year for bad service and unfairness and the customer service representative wanted to give me $20 towards my next bill when I alone have lost in 4 months $600 plus a day's pay of work making it almost $800 I thought that was a snack in the face and up to this moment I don't even know when they're coming to my area to fix this issue very poor service

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Is Service Electric Legit?

Service Electric earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Service Electric to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Service Electric is known for their high standards and safety. If you're thinking about dealing with Service Electric, it's wise to check how they handle complaints.

Service Electric has registered the domain name for sectv.com for more than one year, which may indicate stability and longevity.

Sectv.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sectv.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Sectv.com you are considering visiting, which is associated with Service Electric, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While Service Electric has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
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9:09 am EST
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This review was chosen algorithmically as the most valued customer feedback.

SECTV changed its billing system. They sent an e-mail to re-enter auto bill information, however, a customers current account needs to be re-established. This requires a new customer number. The only way to get a new number is to call customer service and perhaps visit the office. Customer service does not answer calls. You get placed on indefinite hold...

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7:10 pm EDT
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Why do you want to charge for the channel 24 news station? We pay enough money as it is & there are too many sport stations on & TV Cable don't have very many good stations on anymore. I can't help but wonder if this has something to do with the GOP & Democratic Candidates. I have enjoyed watching the debates & sparring but this doesn't warrant an increase...

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10:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Service Electric crappy customer service

I have tried to call their customer service number for months, since Dec 2009 and can never get through. Once in months of trying after hours I got through to an actual person who siad the billing department was closed. I explained to tham that I had been trying for months and if he could have some one call me. That was more than a month ago (today is 2/24/2010). I have still to hear back from them. Its impossible to get through to them if you need to resolve billing issues. Their pricing is not so great and you will have to deal with the lousiest customer service setup ever. I would strongly recommend not doing business with them. Hopefully this advice will help you make a choice...

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OoO
US
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Jun 04, 2010 2:42 pm EDT

Service Electric in NJ cannot meet an appointment to save them selves. After them missing two appointments I thought I had covered all my bases and asked for the FIRST appointment in the morning - their morning appointments are from 9am - 1pm - go figure. He didn't even make that- at 1:10 I called in and the rep assured me that he would be there from 9 - 1. When I asked what time she thought it was, she said " it's 1:10 but he'll be there soon." So far, I have lost three days of income so this service is getting more and more expensive. Looks like I will be disconnecting soon and going to internet downloads.

J
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just want to watch TV
US
Send a message
May 13, 2015 11:37 am EDT

SECV is a joke! I have one of their DVRs, and I have had it replaced at least 4 times. Up until the last time, they would just replace it rather than try to figure out what the problem is. So all of my recordings...gone...again! The tech that comes to the house keeps telling me that some of the issues I have are things that the DVR can't do, like rewind past the current show. And he acts like I"m an idiot - it does't do that, period, goodbye! It freezes up, when I rewind sometimes it won't STOP rewinding or it won't it rewind at all, or it does and then jumps to live and won't go back any further. Also, it won't record live TV most of the time. I try recording it by using the button on my remote and going to the guide, both of which should work. I have to change the channel, go tp the guide and record it from there; by having to do that, if I am behind in the show I want to record, I lose that part of the show. So the last time after I told them I wanted a discount for faulty equipment, the sent a different repairman and he said it was the wires outside so he replaced them all. That did nothing! Unfortunately my landlord won't allow drilling to get a dish, so I'm stuck.

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babycaby
US
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May 07, 2015 12:03 pm EDT

this has to be hands down the worst cable company in the world. my service is in new jersey and they keep charging more and more for less and less. now you need a cable box, not just the cable wire. their customer service is horrible, but what can you expect from a crappy owner! will be switching to either dish or direct tv very soon. i'm paying 96.10/mth. for basic and family (not many channels)

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AstridK
US
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Apr 10, 2015 10:28 pm EDT

I don't live in the area this company operates but currently my mother is staying in a nursing home there. This company has a "Bulletin Board" channel (actually two of them) which cycles ads all day. I wanted to post a biblical passage as one of the ads for my mother but every time I call or send emails to get information on how to do that, no one responds. The info posted in their site is insufficient and even if I attempted to submit a design, no one there will call to me so I don't know how I am supposed to set that up. When I call on the phone, they always send me to a voicemail system. I have so far not been able to get a hold of a human being in weeks of trying to contact someone there. After reading multiple complaints in different sites about the way this company functions (or dysfunctions would be a better word), I'm surprised more people in that area aren't using Direct TV or Dish Network or even Netflix instead of this company and Verizon provides internet service also.

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electricity department
IN
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Jun 01, 2014 4:02 am EDT

sir, sorry to bother you . I am a student and inspite of paying the bill i aint having electricity at night time. In this way i am unable to have continue my study and i am facing lots of problems. So i request to you, please look in to the matter. I hope you'll solve my problem. Thanks for conserning me.

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sophieo
Tamaqua, US
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Aug 30, 2011 1:04 pm EDT

Service Electric is the worse. I use to have Blue Ridge and then when I moved into Tamaqua my only choice was Service Electric. You can never get a hold of them after 5 p.m., which makes one have to deal with them during the work day and they are way more expensive for what you get. I am waiting for a technician to come out and one person told me they could not provide me with a time window and my question was, how are you suppose to work. Nothing like taking a whole day off to sit around and wait for them, and hope they show up. I also wish they would upgrade their website and customer service and become more competitive, but why would they have to since they basically have a cable monopoly. Yes, I can get sattelite, but I do not want that. I just wish something would be done about this company.

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Jtanner92
Sparta, US
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Apr 14, 2010 7:49 pm EDT

So get this one...I had one of Service Electric's little motorola cable boxes, but I never used it to watch TV, I only had it hooked up so I could access the Pay Per View channels and order the UFC fights. I used my Tivo as my cable box. Then I upgraded my Tivo, and realized I needed a cablecard to go in the new Tivo. So I called Service Electric and asked for a cable card, went and picked it up, did the install, all was good. A couple days later, I get a a message on my answering machine from a service Electric rep, and she seems irrate. I call them back and ask her what the problem is. She says "We have a big problem, there is a discrepancy on your bill, and this needs to be worked out immediately!" I was like "mmmkay, whats the problem?" She says "We have you down as you having only 1 TV in your home, but you have one of our cable boxes and one cablecard, that means you have more than 1 TV!", I said, "no I dont, I only use the cable box to order the PPV, both things are used on the same TV." she says "Well, you have 2 of our products, something is wrong." Now, why this is a problem is beyond me, because your first cable box is free from them, and I was paying the $2.95 lease a month for the cablecard. She finaly said "Well, you are going to have to give something back if you are still going to claim you only have 1 TV." I said "No problem, I will drop off the cable box tomorrow. I wont be able to pay you guys the extra $45 a month for the Pay Per View UFC fights, but I guess you dont care. I can order them online anyway, they will take my money." And I dropped off the box. Whoever this brainiac was that found this "Discrepancy" just actually cost them money. If FIOS becomes an option here, I would switch in a second.

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kwaku1331
Macungie, US
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Apr 07, 2010 8:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Completely agree with your complaint. I recently moved into an area that my only choices were sat. TV service or Service Electric. The problems started with the installation, I now have 30 feet of cable just laying in my yard I have to bury because the installer would not run the cable under my house as requested (I live in a brand new mobile home). I have had nothing but issues with the service quality. The internet constantly drops connection, the router is unstable. The TV service constantly has issues, I have recorded video of how the signal just scrambles and gets all jumpy on most of the HD channels and the HD DVR is of the poorest quality I have ever seen. I have called customer service multiple times and they are very rude, and I end up hanging up on them because they just want to transfer you to different departments all the time. One time I was even supposed to have an tech come out to look at my service because the box was not working properly. After telling me it was going to be 4 days until they could send out a tech I unplugged the box for about a half hour plugged it in and it reset itself. I called back a few days later to tell them the tech was no longer needed, just to be told the appointment was never even scheduled. The DVR constantly says it is 100% full when it is actually about 50% full and you have to unplug and plug the box back in, this happens a few times a month. To top it off after my 3 months service at $99 dollars expired my bill jumped to $151 and change a month! I came from FIOS which was about $30 a month cheaper after their promotional period expired and the channel line up, internet service and picture quality was FAR SUPERIOR. I have the basic HD package, no premium channels and only a 5 MB internet service (which typically tests at 3.5 MB). I would love to get a group together and approach an attorney about taking on a class action suit to get monies refunded and their fees lowered because of such poor service. I don't know how they justify charging that amount of money for such sub-par service. Anyone that is a service electric customer and feels the same way post a reply here so we can see how many of us there are and maybe get some attention.

Overview of Service Electric complaint handling

Service Electric reviews first appeared on Complaints Board on Feb 24, 2010. The latest review modem rental was posted on Apr 11, 2019. The latest complaint crappy customer service was resolved on Feb 24, 2010. Service Electric has an average consumer rating of 2 stars from 6 reviews. Service Electric has resolved 1 complaints.
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  1. Service Electric Contacts

  2. Service Electric phone numbers
    +1 (610) 865-9100
    +1 (610) 865-9100
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    +1 (800) 242-3707
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    +1 (570) 825-8508
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  3. Service Electric emails
  4. Service Electric address
    2260 Avenue A, Bethlehem, Pennsylvania, 18017, United States
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  6. Michael
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    Jun 30, 2025
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Service Electric Category
Service Electric is ranked 43 among 61 companies in the Satellite and Cable TV category

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