Complaint Rating:

Company information:
Dish Network
Danbury, Connecticut
United States

When dish network first installed their system unknown to us the ripped out all comcast cable wire. At least once a week in the summer months it went out every time it rained. It went out one weekend no one could fix it for 6 days never got credit for loss of service. When we went to move I called to cancel. What a fiasco. Ivan was the mans name was rude first told me I needed to get the lens off the dish. My husband is disabled and the dish happens to be 2 stories up. I told him I would return box and remotes. You have to get lens off satelite dish I was told. I will be charged for this. I agreed to a one year contract. He then told me 18 months. It might be my fault for not reading contract but I was not given contract till they installed this awful system. I asked for my system to be shut off in 5 days this guy shut it off immediately. When I called back to tell them of their mistake I was told it would cost me more money to reactivate this system. I explained it was their mistake. I asked to speak to a supervisior and this person came back on the phone to tell me it would be activate at no charge. When I came home that evening we got not local channels. I called again this time it was turned back on. I think this is a crime. A consumer rip off and I will never use sattelite again. I will also tell whoever asks that Dish network has horrendous customer service. An are theives