Complaint Rating:

Company information:
HP
Brandon, Manitoba
Canada

I bought an HP Pavilion DV 2000 laptop from Staples in Calgary on August, 2007. At the first time that I used my conputer, the screen got frozen.Anyway, I thought I did soemthing wrong, I went on using my laptop.These pavilion series have a webcam just on the screen.Day by day, the camera started not to work properly.To use my camera, I had to restart my computer at every single time whenever I wanted to use my camera.But that time, I really needed my laptop and I did not send it to be repaired.On February 2008, the computer started not to work.The screen was getting frozen, I started to see blue screens even I was not doing anything hard on my computer, I was just listening to music, the screen was getting frozen, or the blue screen with some writings on it was appearing.I restored my computer, but it did not work.Then I decided to give my laptop because it was impossible to do any single thing on it.I gave it to Staples to see what the wrong was, but they said that they had to send my laptop to HP in ONTARIO. They contacted with HP, they sent an empty box 2 weeks later, which was not supposed to take 2 weeks to send.Anyway, Staples sent my laptop to HP, and HP has my laptop for more than a month, and they still did not do anything.When I try to send an e-mail to HP support, the only thing they tell me is that they are so sorry about the problem caused to me.Last two weeks, I am asking what the situation of my computer is, and they have nothing to tell me.When I talk to the staff in Staples to contact to HP about my computer, the only thing they tell me is that they do not know anything.Last thing that I heard about my computer is that HP was waiting for some computer part to come from somewhere, where they never tell me.They have no right to keep my laptop in them for more than 2 months, also they have no right not to repair my laptop for which I paid for 2 years warranty includes every single thing!
The thing that I decided is not to buy any product of HP any more.I will send the same thing to them every single day until they reply me with the right excuses.