Complaint Rating:

Company information:
Anthony Vasquez
Bismarck, North Dakota
United States
Phone: 701-400-7755

On October 30, 2009 I purchased a Nodic Track T5 Treadmill (24955) from Sears. The Sears associate explained to me that if I had any problems a part would be replaced or the whole treadmill would be replaced if necessary. I had my delivery of the treadmill on November 6, 2009. Upon setting up the treadmill the delivery technician found a broken cross bar. He called Sears from my home and had Sears order the new part. Two days later, 11-8-09, Sears called me and said I needed to order the part myself. So on November 9, 2009 I called in and ordered the cross bar. I was told that I would recieve the part in a week. On November 18, 2009, I still had not recieved the part so I called Nordic Track and was told the part was out of stock andthey had no idea when they would be able to ship the part. So I then called Sears and explained I have a broken treadmill and can't seem to get a part for it. I asked if they had this treadmill in stock at the store and they said they had 3 of them in stock. So I requested they bring me one from the store and change it out with mine. After checking with management I was told yes they could do that. Then I recieved a call later that day and was told that was not going to be possible after all and they would have to order another one, plus it would be about 2 weeks to get it in and set up delivery. They then asked if I could bring the broken one back to the store. I paid $65.00 to have the first one delivered less than 3 miles from the store. I told them they could take the broken one when they bring me a working treadmill. On November 19, 2009 I am feeling very unsatisfied with this whole situation and decided I would just be better getting a refund. I went to the store and asked for a refund of the treadmill and the delivery charge and was told the delivery charge was non-refundable. I told them, so you are making me to pay a delivery charge for a product that was not usable. His answer again was, its not refundable. I find this to be very poor customer service and will not consider making any future major purchases with Sears. Thank you.