I am also a current score sense employee, and as such, I fully understand both sides. I do agree that everyone needs to read the Terms and Conditions whenever they decide to put their credit/debit card information on any site. As for the Scoresense.com Terms and Conditions, the fact that the service you are signing up for is listed at number 8, in BOLD CAPITALIZED LETTERS. So it IS your fault when you get charged. Next time you decide to call in and make a fool out of yourselves by yelling and claiming you never signed up for anything, think of this: IT ISN'T OUR FAULT YOU PUT YOUR CARD INFORMATION ONLINE AND DON'T READ!!! We are only doing our jobs, and we REALLY don't have any power over the refund processes. How would it be a smart business move for One Technologies to just issue a refund for everyone who claimed they didn't know anything about services? Nothing personal, but most of you people are liars. We DO get customers that call in within the 7 day trials who fully understand they will get charged because they DID read the Terms and Conditions. It also states in the Terms and Conditions that it does count down by the hour. So when you call in, be nice... Because we CAN put extensive notes on your account which MAY help you get your money back. Don't threaten us... It doesn't help your cause.
As for the people who think this is a scam, I understand how you feel also. I don't agree with the way score sense gets their customers. It is very sneaky and deceitful. I believe it should be made WAY more obvious on the site that it is a trial and of the price of the monthly membership. I understand you're angry about your money being taken out of your accounts unexpectedly, but that alone doesn't call for rudeness to other people... Personally, I have identity theft through a different company because I see what customers have to deal with in regards to refunds. They made it VERY clear on their site about the trial and the price. They even let me pick the package before I entered any of my information. There are system errors on OCCASION where it'll charge before the end of the trial period or when you're canceled. It's a computer, and computer systems aren't flawless. So before you just believe what you see other people writing on here, remember that people lie when they are mad and don't get their way right off the bat. If you don't get your refund the first time, call back and request it again. I have yet to see an account that hasn't gotten their refund the second time around. Remember, we deal with angry people all day long. It is nice to have someone who isn't screaming you the entire length of the call.