ScoreSense.com
Reviews and Complaints

i never heard of otl scoresence they have been taking $29.95 out of my account for 6 months i am on s.s.i. and have very little money i finally caught them in there scam from 03/2019 to 06/2019 i hope they get jail time

I am so mad, I believe I was playing a game and to get extra points you could pay $1.00 to check my credit scores It was called Check 3 Scores, After I had gotten the information that I wanted I called to cancel. The man on the phone, kept telling me that I really needed to keep this account open, Because of other benefits they had to offer. Once again I told him NO! Now this place called Score sense has taken $29, 95 twice out of my checking I have called a few times and they say I did not cancel this . So now that I have read these reviews, I realize I have been SCAMMED. I, am on SS Disibilty and hardly enough to live on and this is really putting me in a Hardship . I need my money back and they only refunded me $1.00 and said they denied my request for the rest of my money, So yes I will be sending some letters out today and using the advice that is on this review BBB, FRAUD, ATTORNEY, CHARGE BACK and CRAIGS LIST ! Thank You! Molly 1986

i did not approve this to be taken out of my account

I just had this happen to me I've spoken with several different people and they turn around and approved my claim for 1.00, but refuses to refund my 39.95, it hadn't even been 7 days and they are still refusing the payment. How do I get my money returned with out having a lawyer that would cost so much more money that we don't have.

I want my money back 39.95 dollars

Worse than any of the noted experiences above, the scores they give you are made up--yes, made up. They use their own "models", but lie and tell you that they provide the actual scores from Experian, TransUnion and Equifax.

CROOKS--STAY AWAY!

Charge my account and sent me in over draft. They lied and said my account would not be charged for 7 days which they did then they refuse to give me that 31.00 back.

I want my money returned to my account.They say 1 $ for free score.Week later billed me $29.95 BBB fraud.

Just went through the same thing with scoresense they refunded me only one of my payments. As an editor of the local newspaper, I will include scoresense.com in my story; topic- CREDIT SCAMS

READ IT IF U WANT YOUR MONEY BACK!
I WAS WORKING FOR THIS COMPANY FIRST OF ALL THEY ARE NOT LOCATED IN DALLAS TX, THEY ARE IN COSTA RICA... THEY ARE A REAL SCAM, THEY CHARGE THE $1 SUPPOSEDLY FOR A FREE CHECKING OR 7 DAY TRIAL, WITH REALLY SMALL LETTERS SAYING THAT AFTER THE 7TH DAY TRIAL IT WILL BE A CHARGE OF $29.95 THAT OF-COURSE CITIZEN PEOPLE ARE NOT ABLE TO SEE, THE LETTERS ARE TOO SMALL.
ITS AN AUTOMATIC CHARGE AFTER THE 7TH DAY, AND THE MEMBERSHIP ITS AUTOMATICALLY CREATED WITHOUT ANY AUTHORIZATION, AND THE PEOPLE CALLED TO GET THEIR MONEY BACK AND ITS DENIED BECAUSE OF ILLOGICAL REASONS, WE USED TO SENT A REFUND REQUEST TO CORPORATE OFFICE IN DALLAS TX, AND THE ONLY WAY TO REFUND THE MONEY ITS IF THE CUSTOMER SAYS THE TRIGGER WORDS [BBB] [FRAUD] [ATTORNEY] [BANK] [CHARGE BACK] [GRAIG LIST]... THAT'S THE ONLY WAY PEOPLE TO GET YOUR MONEY BACK! SO GOOD LUCK, IM GLAD IM NOT WORKING FOR THEM ANY MORE CAUSE THEY JUST PAY $5 PER HOUR AND FOR RETAIN CLIENTS OTHER WISE THEY FIRE U... I'M NOT THE KIND OF PEOPLE I LIKE TO LIE... SO CALL THEM AND COMPLAIN AND GET YOUR MONEY CAUSE ITS A REAL SCAM

Irequested free credit report and not ongoing service. I did not authorize monthly ded uctions. I request this to stop in 12/12 and another deduction happened in 1/13 and 2/13.

was charged $29.95 in my bank for what i do not know, reported it to the police and was told to go to my bank and change bankcards, will be doing that today, scorsence said i would get back my money in 2 business days ( we'll see )

fack charged 2 x 29.95 per month~ for 3 months~ i don't even know what this is~ hacked my credit card and all my information~
total $ 179.7

Hi,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

I filled out an online application with a local car dealership. Link showed up charging $1 to see credit report, $1 to be refunded. Now I see that our account has been debited $29.95 from Score Sense that we never opted for, nor authorized. Pissed to say the least! We will be reporting to BBB and any others I can find. Looks like from reading the other complaints that you will not get a refund. Why is this business, if you care to call it a business still in operation? There are numerous complaints regarding this ripoff.

I REPEAT: I DID NOT AUTHORIZE YOUR ORGANIZATION TO DEDUCT ANYTHING FROM MY ACCOUNT. MY INCOME DOES NOT QUALIFY ME FOR A DEDUCTION OF THAT SORT.

I DID NOT AUTHORIZE A DEDUCTION FROM MY ACCOUNT IN THE AMOUNT OF $29.95. I AM ON A VERY SLIM FIXED INCOME AND DID NOT SIGN UP FOR THIS. THIS NEEDS TO BE REFUNDED BACK TO MY ACCOUNT AS SOON AS POSSIBLE. I HAVE TRIED SEVERAL TIMES TO TALK TO SOMEONE BUT THE WAIT TIME IS RIDICULOUS, AND I AM ON A GOVERNMENT PHONE WITH FIXED MINUTES. DO SOMETHING ABOUT THIS NOW. THIS IS FRAUD, TO SAY THE LEAST.

I will be reporting them to the powers that be ASAP!

Yes the same has just happened to me! Date: 8/16/2011 I am on a fixed income and did not authorize them to take $29.95 a month!

i check my account and score credit took out of my debit card 3.95 without my permission i would lika a full refund on my account and please close it if its opened i didnt authorize them to pull or open it. thank u refund please

i want to cancel my membership this same day i read an ad for a free credit score. my card will be cancelled because i cannot afford $29.95 taken out of my disability check every month; especially since i will have nothing to show for it. this is dated Jan.3.2013 at 10:12p.m. and i think your charges should be in as big as the letters FREE!
SINCERELY
VIRGINIA BOLLING

Like the reports i'm reading the very same thing happened to me too, word for word. When i saw mt monthly statement, i was very aware of the one dollar charge, but I knew nothing of the 29.95 charge. I called the company to inquire.I was told by a customer service rep that I could cancel "membership" that I didn't request my cancellation number was 5342093. Mind you I didn't join any membership anything. i got an email response that refunded the one dollar which I did not request. I want the 29.95 amount charged to my credit card which made my account go over the limit. They also emailed me regarding the 29.95 membership fee which I knew nothing about until I received my statement in the mail. They stated that they could not refund that amount as it was pass the seven day billing period. This is illegal, and they really need to be investigated as far as their online practices, and what we do as consumers about this company? sincerely gerry

we are also victims of this company; we were under the impression that it was a free credit report, then they told us we had to pay $1;00 we paid this then we could not access the report the first 7 days, after which we were charged the $29.95 later on we tried to get again and my pass word will not work and we called them and they would not change my password as they told me they did not know what program operated it. we are trying to cancell before too many more charges are added to the credit card, STAY AWAY FROM THIS COMPANY!

I, too am a victim of scoresense trump up charges. I am not a happy camper at all . I talked with someone about how caniving they were about charging a person even if the seven days are up. I have never dealt with a company that didnt refund a customer back their money especially when it isnt clear that you will become a member without consenting to it. So this credit report isnt a $1.00 it was 70.00 oh 71.00 to be exact. Shame on this company.

i have never heard of scoresense un a week ago a company name scoresense took 29.95
off my card.they gave me another individual name, that use my card which i gave no one authorization to use my card.whom ever this person is i file charges.and scoresense
has not put my money back on my card.if i have to take further action i will, scoresense
will credit my money back on my card.and i have spoke with an agent about this situation
and she told me my funds should be credited back to my card.scoresense all about taking people monies. debra hollins

If Scoresense did not change your spam filter, its totally 100% you're fault. Now if they do charge you again; then you have a valid complaint.

I too fell for this scam. Bold print references FREE credit check in return for a $1 charge on your credit card. I do not doubt that there is fine print somewhere on their website referencing their automatic membership enrollment, but it is not easily noted. I missed it the first month so they got me for two $39.95 charges before I terminated the account. This is an unethical business practice and I see that it has been going on for quite some time now.

This company is a rip off. They pull money off of you and when you try to resolve it they tell you tuff c***. Beware there are other companies much better.

They are a rip off. They charge to your credit card and then when you complain you do not get a refund. Never sign up for this service.

Hi (Name, if available),

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

I was told by one person I would get a full refund and then by another person that Corporate refused to give the refund and when I asked to be connected to corporate or get a number for Corporate I was told that they had no connection info for Corporate which to me sounds illegal so If anyone else wants to start a class action against them I will be willing to sign in to protect other people from these scam artists and thieves

Hi,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

I had the same problem with them. The guy at the bank had to cancel my debit card and replaced it with a brand new one just so they cant take out any more money from me. Same problem...they claim that i'd joined their site and have an account with them, and they charged me 1 dollar and never refunded me that one, which of course you will not fight for but it shows who you're dealing with. Then she said that i received an email saying that it is only a free 7 day trial that was for free, and those 7 days had passed and then they charged me $29.95. Then i called them back and i said that if you want to charge me for that one service that's fine (even thought i think they should not) but you should refund me for the 2 weeks that i paid for. The account was active for only 2 weeks. That is not the way to to business. I paid for something i did not use. Also, the report was written in very fine print, and the email so you can easily miss the notification about their charge.

Hi everyone, report this to FTC, this link
https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

look reviews scoresense.com

http://complaintwire.org/complaint/t2v4ydWnWwU/scoresense
http://www.complaintsboard.com/bycompany/scoresensecom-a281862.html
ScoreSense.com — money taken out of my account without my permission

Hi,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

SCORE SENSE IS A SCAM! THEY HAD TAKEN 6 PAYMENT OUT OF MY ACCOUNT I NEVER USED, I ONLY FOUND OUT BECAUSE IN JAN.2013 MY ACCOUNT WAS LOW I HAD 36.00 IN MY ACCOUNT AND I CHECKED AGAIN IT SAID 6.05 SO $29.95 WAS TAKEN OUT OF MY ACCOUNT SO I CALLED MY CARD TO SEE WHAT WAS THE PROBLEM. THATS WHEN I FOUND OUT THAT SCORE SENSE BEEN TAKING MONEY OUT OF MY ACCOUNT FOR 6 MONTHS.8-12 THRU 1-13. THEY REFUNDED ME FOUR 10-12 THRU 1-13, I KEEP CALLING TO GET MY 8-12, AND 9-12 MONEY REFUNDED BACK BUT THEY KEEP ON DENYING IT . IF I WAS IN THE WRONG WHY DID THEY REFUNDED ME 4 PAYMENTS? TIME TO GO TO COURT! MS.CEE

Credit Card charged w/o permission on free credit check

They are taking money from my checking account without my authorization.

Charge appeared on credit card without approval.

They've taken money out of my account twice without my permission

money was charged to my credit card without my permission.

I am in no way trying to be disrespectful of any of you with complaints whatsoever, BUT I will tell you all this. I went to Scoresense, just like the rest of you, saw the same advertisement for $1.00, went through and answered all the questions regarding credit history, then when it asked for credit card information, I READ THE FINE PRINT! It states that $29.95 will be billed monthly thereafter the 7 day trial. Its there. It states it. take it from me, someone who has knowledge of internet scams, you must read the fine print. Before submitting card information, read up on the company (like I am doing right now). I cannot see anything wrong with Score Sense based on 30 something blogs I have read. Every single person who is complaining DID NOT READ THE FINE PRINT.

Also, I did not sign up with Score Sense yet, because after all of these comments, my next step is to call the customer service number provided, and see if they actually answer the phoneline and make sure it has not been disconnected.

So all of you, I am sorry for your losses, as I have been there myself, but you all did NOT read the fine print. Good luck!

Hi,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

I did sign up for scoresense but after a few months I called in to cancel the service. I listened to all their crap & decided to keep it for a free month then price would drop to $15.99. Well to my surprise I got a call from my credit card company saying my card had been maxed out. They had continued to charge my card $29.99 for 4 months which 3 of those month cause me to have overdraft fees of $38.99 on my card. I called in they said they would apply for a refund for 6 months & still continued to try to get me to keep their product. My credit report didn't change in 9 months so why would want to keep the service & you have already cost me $100's. I received the email which went to my spam folder that said they were only going to refund 1 month due to the rest being outside the billing cycle. The customer service rep could see by looking at the notes my account was suppose to be changed but never was but they still will not refund the money. I replied to their email said I should receive a response in 2 business days.

This company used my credic/debit card to withdraw money from my account twice with out my knowledge. Been that I m unemployed my bank balance was low, I was charge $30.00 penalties each time. $30.00 @ 2 push $29.95 twice= go figured. To any one that is looking for their credit score stay far away from this company. To my surprise they have the nerve to use our money for advertising on TV as a legit company.

Hi,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

Hi,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

ScoreSense: They required credit card for "refundable" $1 charge. Suddenly, I'm swamped with credit/money/loan spams--dozens in one day. My credit card is charged twice. All the info "to unsubscribe" says to call [protected] before Feb 22. I'm still trying! Called already dozens of times every day-- on hold for 15 minutes each time, still no one answered! Don't know what their so-called membership charges are but I've got American Express to protect me, I hope.

This seems to be a window to huge spam mailing lists, and don't know yet what they are going to try to charge me. Their 800 # seems to be a fake as well. Scam!

That is exactly what I got... They wouldnt feel the same if it was there money... They are worthless no good ###s and need to get a real job... You talk to them they say they will put in a request done it three times now and they might as well of just told me all times that my request was denied... Worthless no good ### who obviously dont know what its like to live paycheck to paycheck relyin on the cash they steal from you...
Cara

oh wait i have the email they will send you let me paste it
Dear deborah,

After careful review of your ScoreSense account, we have determined that we're unable to approve your request for a refund for the charge of $29.95 that occurred on 7/23/2011. Your request was denied because you requested the refund after your initial free trial period expired or because there is not enough information to substantiate a fraud claim.

If you have any further questions, please call us at 1- (Monday through Friday 8 AM – 8 PM CST, Saturday 8 AM – 5 PM CST or Sunday 12 PM – 6 PM CST).

Sincerely,

ScoreSense Customer Care

now you bounced my account hope when my 3 kids are starving nxt 2 weeks u think of me!

don't bother emailing them they will give you a run around and you probably still didnt get your money just like didn't keep getting emails like this now i am going to call my bank and tell them these are unauthorized and illegal charges and i want to prosecute!

Hi KRL,
I am sorry that you had this experience. Will you please contact me so that I can handle this matter for you personally and ensure that the account associated with your credit card was canceled? Please email me at scoresense@scoresense.com.

Thanks,
Sensible.Ashley

I'm another victim of scoresense raiding my bank account without authorization.

I NEVER signed up for their services.

So the obvious question is "How are they able to do this at will, with no legal consequence"?

They've stolen $Millions, and seem to have no legal accountability.

I was charged on my card without any approval information or mail. I want my money back. Also, by California law, I can get a refund on my purchase if I cancel the service before the period ends.

I never signed up for this service. I never authorized this company to access my bank account. CHECKCARD OTL*SCORESENSE.CO [protected] ON 11/25

Debit -$29.95

They took money off my card without permission last night and I didn't even know till this morning

On checking my statement at the bank I noticed that this company has been taking $19.95 per month from me via my credit card. I have never authorized them to do this nor have I ever heard of them before.

I didnt authorize this either. So you all just taking people money for you all personal gain. I am suing yall. I want my money back

I was aware of signing of this service. My intention was to get a free credit report and woke up this morning (8/6/22) to a debit of $29.95 and was completely surprised. I contacted the company about the misunderstanding and they canceled the membership but denied my request for a refund.

On November 30 $19.95 was taking out of my account without my permission I expect it to be corrected call [protected]
Sincerely
Georgette Bush

You say I signed up for something last Jan., but I did no such thing. I will be disputing your charges with my credit union.

I was charged $1 for a 7 day trial on 8/2/23 and I cancelled the service on the 5th day, 8/7/23, but still have a pending charge on my checking account dated 8/4/23 for $29.95. I want this $29.95 to be taken off my bank account immediately.

They are taking money out of my account that was supposed to be canceled and they didn't cancel it or said they did but didn't I would like my money back

I do not know how these people are and they charge my card

On these dates I didn't give them premission to take on February 7, 23. ,March 7,23,april 8,23 January 8, 23, it for 29.95.i have told them to stop taking money out of my account.

Going through account today I saw a fraudulent charge of $29.95 from SCORSENSE.COM. I've never agreed nor authorized these thieves to take a cent from my account and will take action if this FRAUDULENT FEE FROM SCORESENSE.COM is reversed. Stealing from the elderly is a crime!

please check out my 2 comments to "HOTOP" and Veronica Vidal.

Call them again, put you phone on speaker and record the conversation. Your phone bill is proof that you called.