Complaint Rating:

Company information:
Direct TV
Greenwood Village, Colorado
United States
Phone: 800-531-5000
www.directv.com

I had used Direct TV for at least 2 years. When I decided to relocate from California to Texas, I informed Direct TV that I would need to cancel the service because I was moving and would not need service any longer. A representative called me back and convinced to me to just 'suspend' my service and that when I needed to start the service up again, to give them a call. Well I never called, but I did receive a bill in the mail the second week of March 2008.

So of course I called to clear up any confusion, and I was told that the bill would be credited and that the balance would be zero. However that was not the case. Yes they did credit me 47.66, but still left a balance of 104.00. I called back and asked to speak with a supervisor, and she was very rude, she said that she would not send a payment dispute because she felt that I was responsible for the bill. So, I send an e-mail to try and get the balance cleared up. I receive an e-mail response informing me that the balance was still due and payable, however my information would be sent to management to inform them of my issue with the supervisor.

My whole issue is that they would not take responsibility for their error and are trying to charge me for it. Clearly, why would I call to reinstate service at an address that I no longer live? If I'm living in a home where the owner already has cable tv, why would I call to reinstate? This doesn't make any sense to me, but I guess that Direct TV sees no wrong. Issue is still ongoing.