Samsung
Reviews and Complaints

Respected sir
I lost my samsung tab gp1000 lost 2 days back
can you give the information about my tab, where it is located now
please give the total information as early as possible
emi number: [protected]

Your name: Dhruv.J.Trivedi
Address: Pune-411044
Phone model: Galaxy ace S5830
Make:Samsung
Last used No.: [protected]
E-mail for communication : [protected]@gmail.com
Missed date: 10th june 2012 at 8pm
IMEI No.: [protected]
Lost at Pune Akurdi
Phone is on the name of my Father Jagdish Trivedi

I requested an RMA for a Samsung Galaxy Tab 2 7.0 which would not retain a charge or even charge up. I contacted Samsung who recommended a replacement from Newegg as the product was defective after having it only for a few hours. The battery icon would show a red x and intermittently the screen would flicker. I plugged the device in and would not charge or even power up. After charging for 18 hours it still only showed about 50-60% charged. Newegg issued an RMA and received it the following day. They said 3-4 days and did not hear back for 8. Their response was the unit was not defective and must have been from a virus or bad software. Interestingly the device was on all factory defaults with no software installed by us. I have a Samsung Galaxy tab 101 and Galaxy Nexus and have many other android devices and am quite versed on how they run and should run. Samsung is also aware of some charger issues on their devices. So I would give Newegg a poor grade for not returning the product as requested when I contacted both Samsung and Newegg within hours after receiving the defective unit. They said they are just returning it to me event though I want a refund. If it was 30+ days I could understand heir response. Best Buy and other companies have way better return policies.

Bought a new samsung 50 ' plasma tv in sept 2010, it stopped working in oct 2011, I called samsung customer service and was told it is not in warranty any longer.so I had it repaired at a local samsung authorized center, cost 480.00! the damn thing wiorked for nearly 4 months and did the same thing.SAMSUNG PRODUCTS are a total piece of crap and their service is a JOKE! This is a 50'' 720 p television..#PN50C450B1DXZA MANUFACTURED IN JUNE 2010 IN Mexico..Elbert SPEARS

Dear Sir I purchased a Sumsung Smart Hand phone from a local s Sumsung dealer from Johor Bahru about six months ago.
Suddenly the phone was unable to charge. So I took both the phone and the charger to the shop where I bought the phone. The checked and told me that the charger is is working fine and the phone is the problem and told me that water has gone into the phone.
The phone seller advised me to leave the phone behind and send the phone to the service centre to check and that will take about one week. I asked where is the service centre and the gave me the address which is about five minutes drive away from their shop. Since one week was too long to be without my phone I decided to take there by my self.
When I reached at the service centre I was asked to see the girl who was at the counter. This girl who hardly speaks English may be around 25 years old and just had a look and told me that water has gone inside the phone that is the reason the phone is not charging and with great difficulty in communicating with her I told her that it is impossible because I never exposed to any water since I bought this phone. In fact I always keep the phone in my pocket at any time and she printed out a report saying that there is no more warranty on the phone.
In fact I was so up set a girl who can't even seek properly in English and takes only few second to tell me that there is no warranty because the water has gone inside.
I took the report ([protected] ) and left and informing the girl that I will make report regarding this.
I brought the phone home since I am an engineer by profession I know what causes this type of problem. Since the the phone has no more warranty I decided to do the repairs by my self.
All I did was sprayed very littele contact spray in the pointt where the charging point in the phone is and waited for few seconds and put the phone on charge and it worked fine. So what I am trying to say is that as Sumsung specialist the technician in the service could have done this simple process and could have made me happy customer. Now I am so cheesed off that I will not recommend or even advise whoever not to buy Sumsung phones.
Please employ people who can speak and understand English no like the one whom I met.
I HOPE Sumsung would take some serious action on this matter.

Name neelisha puri
Ph n o. [protected]
Make samsung champ3301i
Imei n o [protected]
Last used no [protected]
Email [protected]@gmail.com
missing date 1/04/12

My complaint is with Samsung a company who I have many products with but now i don't think i will have another samsung product again. After 3 months of having the Samsung Galaxy S2 phone it stopped charging. So i bought a new battery. Still not working so on the 4th month I called Samsung's Customer Services and I advised theem i didn't have the original battery they said thats fine we will send u out packaging to send the phone to repair centre. Not long after the call my screen went dead just black couldn't see anything on it but thee sound worked as i rang it. Sent phone away to be repaired. Came back few weeks later with letter saying not genuine samsung battery so will not repair it. Called Customer Services again spoke to advisor who stated take out battery and send the phone again which i did and they would send it to anotheer repair centre as they are larger and can repair it faster. So sent phone again, then they called me saying i have to pay £70 to repair it as it had an internal crack on thee screen which i debated as there was no internal crack when i sent the phone so they told me to phone samsung. I called samsunggspoke to a Manager and argued my point that how can i internally crack a screen when the outside of thee screen was fine. The manager then asked me what packaging i sent it in. I advised the packaging that came from repair centre which is just bubble wrap. Manager went away and came back and said 'As a good will gesture i will have the phone repaired free of charge' . So i asked does this mean the phone will not be returned until its repaired which he replied yes. 2 days latter my phone is returned un repaired and also another envelope was issued to send it to repair centre. So for the 3rd time i sent phone away to be repaired. Few days later an invoice appears for the internal crack on screen to be repaired at a cost of £70. I called samsung on saturday theere on my birthday aswell i was clearly not happy as I was told this would be fixed for free. Advisor wouldnt let me speak to a Manager as its a saturday and advised someone will call me back monday (today) to listen to original call and see what they can offer me so I am waiting on my call but i just get lied to all the time by Samsung its a joke! And now im still without my phone 2 months later.

We went to samsung customer service, sm cebu city, northwing and we have observed that they have extremely poor customer service. We went there to claim the phone that we thought they already fixed, but when we checked it, there was still a problem about the phone, so we came back the next day. Still, the phone was not fixed yet, and told to us to claim it again after two hours. When we went there again, one of the employees gave us a priority number and told us to wait, so we waited again. As we were observing the place, it was very inappropriate. One of the employees was wearing slippers, employees were chitchatting something not related to their work, they are not approachable at all, the entertainment shown in tv (Which was inside inside this samsung shop) was "[censored]" i mean, that show shows violence, and a lot of stupidity which is very inappropriate to show to customers who we're sitting, watching, while waiting for their turn, not considering the fact that kids go to this kind of customer service, watching those inappropriate show they played on the tv. This shows how stupid and inappropriate this customer service is. They're customer service sucks, and i hope this complaint gets noticed. Sincerely, students who we're degraded, and who are concerned about proper customer service. God bless.

Less than 6 months ago I purchased three major samsung appliances. Frontliad washer, dryer and refrigerator. After two months the dryer failed to heat. Repaired. Two months later the washing machine leaks like someone shot holes in it. Repair man came and said it was an improperly inserted filter. Yet he sent the paperwork thru as cleared the drain. Never cycled it to see if it continued to leak. Ran a load and water everywhere! Called back to repair. Sending someone back out in a week! I did not purchase used appliances. They are new! I believe the lemon law should apply and they should replace or return their less than desireable appliances! I'm on a fixed income and disabled!

Hi

I bought a 32’’ Samsung LED TV from Carrefour on 22-05-2012. When I asked salesman for the TV he gave me some old front side damaged box. I requested him please give me another piece cause its look like damaged from screen side, cause there was big damaged from front side, But he asked its last piece and they don’t have stock but he assured me its all ok. Then he put some hard grey color tape on damaged area.

Now am in India I opened it, it was looking ok but when I switched it on the screen is damaged and main thing is that, tv was totally unpacked from inside I didn’t find any screws for mounting didn’t find battery even remote is missing, It means tht salesman knew very well that this piece is faulty and I was looking for same make/model but there was no stock available so he gave me faulty piece

This sales man/Carrefour cheated on me to achieve his targets.

Sales man Name : Mr. Jomel Bautista

Bill Number :

Thanks & regards,
Tarun Sapra
+91-[protected]

Date: - 19/05/2012

Dear Sir,

Please My Samsung Refrigerator RT26/2009 this model Refrigerator compress not Cooling please my request check the my Refrigerator RT26
Thanking & assuring you our best services at all the times, we remain.
My Address:
Laxman Singh C/o Satendra Kumar
D-Block Gali No. 8 House No. 246, Amar Colony, East Gokal Pur
Near : - Laxmi Public School (Back Side Gali)
New Delhi –110094
Mobile No. +91-[protected], [protected]

Yours faithfully
SATENDRA KUMAR

I have had my original Samsung TV ( 40″ LCD TV ) replaced witha new 40″ LED Model 40D 5520 RKXXU. The picture quality on the original set was 100%. My new TV has a poor picture. Rather dull with a lack of sharpness. I have tried all the different picture adjustments, in various modes. Even HD quality, although better is still not what I would expect. The picture quality is somewhat improved when I operate via my vision box. I also notice the logo on screen, particularly where you have the option to press the red button, the “PRESS” word is somewhat blurred, and some of the other captions are not sharp.

I notice when operating through the vision box, when I “PRESS” the red button to active teletext, the accompaning small picture, to the left of the screen, is very clear, together with any captions. This is the picture quality I am seeking for the whole screen. I have another TV, a much cheaper model, in another room, with its own aerial, which gives me an excellent picture. Both TVs have their own separate aerials, some distance apart, so I feel that transmission problems don’t seem to be a problem.

i have lost my cell phone samsung gt c-3530 on the dated 25/04/04 at araila gaon, jagdishpur town, arah district, bihat state. so kindly help me

Customer satisfaction team,

I purchased a ln32r81b samsung lcd television from penang in malaysia on july, 2007. Firstly i should mention that these televisions seldom operate and was only used for 3000 hours home usage. Currently it developed color problem and confirmed its samsung lcd panel faulty by samsung authorized technician. To replace the lcd panel was quoted (400~500 usd) and the quoted amount i can easily get a brand new lcd television. I was very dissatisfying the quality of samsung television product and attention required to stop the entire crappy product. Hopefully samsung company will put more effort in the research and development department.

You claim its life is 60000 hrs!

Regards
Melvin chang
[protected]@yahoo.com. My

Since Oct 2011 (7months now) I have been calling Samsung to deal with my smart phone in regards to it not working properly. I have sent my phone to Samsung twice now, the last time it came back was April 9 2012. The phone is still not working. Everytime I call Samsung I am told something different. I was told last friday by a manager that the situation was being escalated and I should hear back in 24 hours. No call back, so I called today (monday) and the conversation with the Samsung manager was not recorded. Today I was told that Samsung wont do anything unless the phone has been sent in three times. When it gets sent in it is gone for a month... I cant afford to continue having my phone away for a month at a time. Everytime I speak to someone they say that they will help me and so far no one has. I have been told on three separate occasions that someone will call me back in 24 hours, so far not one person has ever called me back. They seem to pass the buck everytime, and no one will actually deal with the situation. I wish I knew that Samsung had horrible customer service before purchasing any of their products. I think its ridiculous that people have to jump through so many hoops to have a product work properly. After spending $500 on a phone I expect Samsung to deal with it.
I own many Samsung items, because I thought Samsung was a good company: Washer/Dryer, Tablet, stereo system, blu-ray player, three flat screen tv's and a cell phone. I never realized how bad the customer service is with Samsung. THIS HAS NOT BEEN DEALT WITH PROPERLY OR IN A TIMELY MANNER!

I, sanchit sethi had purchased a samsung galaxy pop+ on 1/4/2012 in jaipur.
Within 2-3 days of the purchase, I have started facing the problems of the phone like... It shows media scanner running again and again.
I have visited the samsung service center located at ashok nagar in jaipur more than 4 times for the same thing.
There are some problems also like-
1. The phone restarts on itself a lot of times.
2. The apps which I install do not work properly as they do in other phones of the same category.
3. Many of the applications work quite slow in-spite of the company saying that the phone has a powerful processor.
4. The unlock button does not work a number of times.

I am fed up now... Every other day I have to visit the service centre and I am fed up with all this.
I would request you to please give some attention and a satisfactory result/solution to my problem and help me out.

I am from the law firm of Zimmerman Reed and we are currently looking for information about Samsung’s prior knowledge of cooling failures. I would love to speak with you if you have had cooling problems with you Samsung refrigerator and reported those problems to Samsung prior to 2007. I can be reached at heidi.[protected]@zimmreed.com or [protected]. Thanks!

This is thee top of the line Front Loading Washer. Two years to thee day, theis product has failed. About a $ 1, 400.00 investment in a wortheless product from a company withe no integrity or sense of responsibility. They are willing to let me pay for thee repairs theough. Beware of anytheing w/ thee name "Samsung" on it. You will be trowing your money away! !