The Salvation Army USA

I had a scheduled pickup on 2/4/2016. The time slot was from 9am - 4pm. Online I left instructions for the driver saying 'Apartment on 4th Floor - 1st door on the left side of elevator #4A'. I wait the entire time patiently for this pickup. I received a voicemail on my phone at 1:53pm saying that the driver can not enter the building - so I have to call to reschedule. I call back at 2pm inquiring about the whereabouts of the driver? Why didn't he use the intercom so I could buzz him in? Why wasn't my cellphone contacted in advance to be known of his arrival? All of the above questions were unanswered and I was told to wait till 2/8/2016 for another pickup. The driver wouldn't come back to my address for a proper pickup and the representative on the phone did not apologize or answer my questions for why the driver did not attempt to use the intercom to enter the building or why I wasn't previously contacted. This is unacceptable, The Salvation Army should not be this incompetent. I've donated several times before by way of pickup and this has never happened before - living at the same address.