Complaint Rating:

On May 26, 2010 I purchased 2 ball joints MEVOTECT MK9643 from www.rockauto.com and I installed them on my 2000 Honda Accord. Shortly after the ball joints were installed, I noticed that the ball joint boots were falling off. I then ordered another pair of ball joints from www.rockauto.com on Aug 2, 2010. On October 11 I had my car by my mechanic and had him change the ball joints. While the car was on the lift, I gave the 2 new ball joints to the worker, and he told me that the boots were cracked on the new ball joints. I then purchased a pair of ball joints from the local supply shop. I now have 4 defective Mevotech ball joints which I paid for, plus shipping, and I had to pay my mechanic twice to change them. In addition I had to pay for the two ball joints from the local supply shop.

I do order from Rockauto.com because they offer a better price on most items. I have placed already 18 orders. Out of the 18 orders I had problems with 6. That is 1 out of 3 orders. Usually Rockauto.com is able to reach a satisfying silution. But in this case, I feel I should not have to pay not a penny, when I have recieved 4 defective parts, whether it was within 30 days, or 60 days.

That is 1 out of 3 orders bad. Beware when ordering. I do not mind ordering items for myself, but for my friends, I let them order from more reliable places. So far Rockauto has resolved all the issues, except this time I should not have to pay a penny for this problem.

Rockauto.com offered to refund me for the items, but I would have to pay the return shipping, and I would not get my original shipping refunded. Here is where I draw the line Rockauto, and I wanted people to know what they may go through.