RockAuto’s earns a 1.2-star rating from 27 reviews and 223 complaints, showing that the majority of auto parts shoppers are dissatisfied with their purchases.
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Rockauto does not stand behing their parts
I purchased an AC condenser for my car from Rock Auto in May 2009. In less than 24 months, the condenser had corroded out and all of the refrigerant was gone. I called Rock Auto customer service and was told that since the supplier had been "bought out", that the original warranty was no longer valid. How is this my problem? I am out not only $100 for a new condenser, but an additional $150 for a recharge at a shop. After spending a good $1000 or so there in the past couple of years, I am done. I would have been happy with a credit on a new part, but they did not offer anything, zero. They don't stand behind their product.
Defective merchandise
I purchased a replacement water pump and optispark distributor cap and rotor kit from rockauto. The parts arrived on the date promised and looked fine. The disributor is mounted under the water pump in the chey lt-1 motor so removing the pump drenches the distributor with coolant. The cap and rotor kit are very expensive at $135 a set so you can only change this when changing the water pump.
I removed the old parts, installed the new parts and refilled the cooleant. The new pump leaked soaking my new distributor. When I called for a replacement pump, I was told I would have to return the old one before they would ship a new one. When I explained that my car was disabled and that I had to rent a car to get to work they did not change their policy. Finally, I was forced to order a new pump before they would ship one out. This whole fiasco cost me 5 days of a car rental ($265), another charge to my credit card and a resoaking of my $135 distributor cap. I have yet to receive a credit for the returned pump. I will never place another order with this company.
Poor service
On may 26, 2010 I purchased 2 ball joints mevotect mk9643 from www.rockauto.com and I installed them on my 2000 honda accord. Shortly after the ball joints were installed, I noticed that the ball joint boots were falling off. I then ordered another pair of ball joints from www.rockauto.com on aug 2, 2010. On october 11 I had my car by my mechanic and had him change the ball joints. While the car was on the lift, I gave the 2 new ball joints to the worker, and he told me that the boots were cracked on the new ball joints. I then purchased a pair of ball joints from the local supply shop. I now have 4 defective mevotech ball joints which I paid for, plus shipping, and I had to pay my mechanic twice to change them.in addition I had to pay for the two ball joints from the local supply shop.
I do order from rockauto.com because they offer a better price on most items. I have placed already 18 orders. Out of the 18 orders I had problems with 6. That is 1 out of 3 orders. Usually rockauto.com is able to reach a satisfying silution. But in this case, I feel I should not have to pay not a penny, when I have recieved 4 defective parts, whether it was within 30 days, or 60 days.
That is 1 out of 3 orders bad. Beware when ordering. I do not mind ordering items for myself, but for my friends, I let them order from more reliable places. So far rockauto has resolved all the issues, except this time I should not have to pay a penny for this problem.
Rockauto.com offered to refund me for the items, but I would have to pay the return shipping, and I would not get my original shipping refunded. Here is where I draw the line rockauto, and I wanted people to know what they may go through.
Did not send parts to the wrong address. DHL return with out my permission. Then charged my with their mistake. I'm parts and money.
This has cost me time labor. It should not be permitted to make any changes with out percentage agreement.
2 front wheel Bearings, 4 Brake Rotors, Brake pads for all 4 wheels, 4 Spark Plugs. I ordered the parts listed above on February 12th, was charged $404.24 on february 13. My packages never got arrived. and they arent showing up on the previous orders.
when I go to order your computer sez line 2 empty on adress I try to fix but nothing works page comes up the same every time same line 2 empty click on suggested adress does't help
They put 11.14 in my account and took it right out saying that they gave me a refund I am going to bring them to small claims court if this is settled. In the link, I show the two transactions that you gave me taking the money back out.
Purchased $2,400.00 in parts and when I got to the final assembly it was longer then the 30 day return. When i went to open the box of the Delphi 02 sensor the seal package was open and the sensor shows signs of being installed. Could not even get a return or a warranty claim being it was over the 30 day. I will never buy from RockAuto again .
9/11/2023 ordered auto parts from Rockauto and payed in full with credit card. Then on 9/13/2023 debit card was charged unauthorized amount for same order that was paid in full. Order number is [protected].
I’ve paid for shipping $17.99 for the order to be at my parents house by the time I’m in town for the holiday and it still isn’t here. I order it on Wednesday and the estimated date was Friday. My package have not been picked up or shipped out of anywhere.
Order #[protected]
When I placed the order; delivery date was listed as Thursday July 13, 2023. Shipping Email changed the delivery to Tuesday, July 18; 5 days later than listed on the order! 8 days delivery from Pico Rivera, CA to Manhattan Bch, CA?
This is unacceptable. I will never order another part from Rockauto.com again!
John F. Edwards
headlight assembly right,composite.order [protected].part number,7D332-1181R-AS other 3 parts was new.
Your description of the timken wheel bearings did not match what was sent to me in a timken box. The wheel stud plate was half the thickness as the on I took off. Your web page shows a chrysler logo and part number. The ones I got did not. Sure feels like this is a bait and switch.
Order number [protected]
Overview of RockAuto complaint handling
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RockAuto Contacts
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RockAuto phone numbers+1 (608) 661-1376+1 (608) 661-1376Click up if you have successfully reached RockAuto by calling +1 (608) 661-1376 phone number 1 1 users reported that they have successfully reached RockAuto by calling +1 (608) 661-1376 phone number Click down if you have unsuccessfully reached RockAuto by calling +1 (608) 661-1376 phone number 0 0 users reported that they have UNsuccessfully reached RockAuto by calling +1 (608) 661-1376 phone number+1 (866) 762-5288+1 (866) 762-5288Click up if you have successfully reached RockAuto by calling +1 (866) 762-5288 phone number 1 1 users reported that they have successfully reached RockAuto by calling +1 (866) 762-5288 phone number Click down if you have unsuccessfully reached RockAuto by calling +1 (866) 762-5288 phone number 0 0 users reported that they have UNsuccessfully reached RockAuto by calling +1 (866) 762-5288 phone number
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RockAuto emailsservice@rockauto.com100%Confidence score: 100%Support
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RockAuto address6418 Normandy Lane Suite 100, Madison, Wisconsin, 53719, United States
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RockAuto social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Disappointed with RockAuto's Customer Service: A Review




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Customers have got to stop buying from them