Complaint Rating:

Company information:
Europcar
Alabama
United States

After renting a car from Europcar for a week in May the car stalled on the next to the last day. We tried for 5 hours to talk to somebody in the roadside assistance department. We were continually hung up on or put on hold. Finally at 1 a.m. a tow truck picked us up. When we got to the tow truck drivers shop europcar told us they were not responsible for anything. It would be up to us to get back to our villa. We took a taxi for 200 euros back to our villa. The next day europcar laughed at us when asked how we were supposed to get back to Rome. It took us 400 euros to get back to Rome. It cost $300 in phone calls to deal with roadside assistance. When we arrived that afternoon at the Rome airport europcar office we were told it was Saturday and nothing could be done. We filed a complaint and wanted our taxi fare refunded plus the 8th day charges of the car rental since we didn't have the car for the 8th day. I have tried repeatedly to contact Europcar. They do not answer e-mails and will not answer the phone. A couple of weeks after returning home Europcar took money out of my credit card account for the tow truck, gas, and special fees. They have the worst customer service. How they can say on their website that they will take care of you wherever you are. And every Italian we met told us never to rent a car with Europcar.