Complaint Rating:

Company information:
First American Home Warranty
P.O. Box 10180
Van Nuys, California
United States
firstam.com

First American Home Warranty let my family sit in a dark and potentially dangerous house for nearly two weeks while they sat on their hands doing nothing but making up excuses. After two weeks and two visits by their technician they have denied the claim.

Both electricians said the riser - metal pipe - had broke free from our meter box and allowed rain in. The rain shorted the line out and a new meter box was necessary.

First American Home Warranty says it is not normal wear and tear and denied the claim.

After two weeks of jerking us around they leave us holding the bag while they redefine the English language. Normal wear and tear? Why is it not normal wear and tear? It is a thin box of pot metal that has been exposed to the elements for years. That box is certainly over twenty years old. Whats normal? Should it last a thirty years? Fifty? Perhaps a century?