Complaint Rating:

They have done it again! Since last 3 months I have been receiving extra charges for usage exceed. When I first received such charge, I went to their office in HSR Layout and confirmed with their own employee that their system was messed up during a so called "upgrade". Then he checked the CMTS logs and agreed that the usage data was indeed wrong and generated a new statement. I cleared the amount then and there itself and requested him to send me the "Revised" bill as I suspected the new statement won't be synchronized and I might receive false statement next month.

Fortunately he agreed and sent me the statement! Since then I have been receiving false statements without considering revised statement and every time they agree to credit the amount next bill but fail to do so!

I am also starting formalities to go to CC today.