Randall Reeds Planet Ford - I will make sure I tell everyone I know about this horrible experienceI had a very unpleasant experience today 6/1/10. I waited six hours after I found the truck I wanted. We finally negotiated the price as we worked on the paper work my credit was ran all that was left was for me to do is to sign the finance paper work for us to purchase the truck.
Randall Reeds Planet Ford
Another customer came in and the sales people there were trying to sell him the same vehicle that we already had agreed upon that customer was not there even for an hour finally after waiting so long Mr. Eric Barbosa brought me and my wife to a desk asking us if we were going to finance the truck and the amount we had negotiated had not been cleared by him but the sales person Victor had discuss the price with him.
Mr Eric Barbosa stated another customer was wanting to give them $1, 000 more for the truck and that they would not sell us the truck he gave us the money. We had already put as a down payment which was $6000 back to us, I immediately told him that all they did was waste my time, he was very rude, had no customer satisfaction and I am going to take my business some where else.
I was walking out the building I returned inside to get a business card, because I was going to report that place of business and Mr. Eric Barbosa walked right out side to the front of the pre owned building to tell me whats the problem in a very rude manner infront of my wife and daughter and several customers. I told him all they do is bad business here and they dont care about customers satisfaction and there job is to satisfy the customers he stated ” Its just business” and that they were not going to loose money on that truck.
Since someone else was giving him more I dont know who Mr Barbosa thinks he is but he has no respect for there customers and made me feel like my sale was not important to PLANET FORD. I will make sure I tell everyone I know about this horrible experience. I had at this car dealership when all I was doing was trying to buy a truck from them it is money that PLANET FORD makes and which they turned away just to make a couple of dollars more.