Complaint Rating:

Company information:
Qwest
Oregon
United States

This is an ORDEAL!! DO NOT DEAL WITH QWEST EVER!!!
I was gonna canceled Qwest phone & DSL in Feb. when I moved. So, I called Qwest. The Customer Service was nice and said that I qualified to have 12 months DSL free with just Basic phone service and I can canceled after 12 months. I took the bait and agreed upon it. First phone bill came, Qwest charged me $ 45.00 for DSL. Naturally, I called and asked why I'm charged. The lady was nice and said it'd take couple billing cycles to activate. I said OK and asked about Directv. It seems like a good deal, . So, I got Directv via Qwest. Second Bill, The DSL charge is 45.00 again and full charges on Directv! I was angry and called Qwest again! Once again, Qwest explained that DSL discount would not kick in after couple billing cycles and the directv rebate would take at least 2 weeks. OK. The Third Bill, remember 3 months have passed, DSL charge is $55.00. I was furious and called Qwest. Get this, the customer service said the promotion was never put on because I never signed on to the 2 years agreement. I asked WHY was I never told about the AGREEMENT & WHY no one told me every time I called Qwest to resolve the billing problem? The supervisor said maybe someone was new on the job. Why, after 3 months, am I been told? I was so pissed. I paid all my bill & canceled any services with Qwest. I got so mad that I'm gonna write EVERYONE and tell EVERYONE about this bullshit!!