Complaint Rating:

Company information:
CarMax Auto Superstore
10400 South Point Parkway
Fredericksburg, Virginia
United States
Phone: 540-710-7781

Well for all of those interested in buying a quality used car here DO NOT!!! You would be very interested in how this company reconditions its inventory. They instruct their associates to rush through the "150 point" inspection on their "quality" used car. Let me ask you this how can you safely check out a vehicle in a matter of 15-20 minutes. I dont know about you, but I would never purchase a used vehicle and place my family in it that has only had 15-20 minutes worth of inspection. This company has a quota to "construct" over 200 cars per week for its customers. I went to test drive two cars on the lot and two did not even start for the sales associate. The third had badly worn tires on the edges. According to the sales associate this was ok because it was up to "CarMax Standards". I was very suprised that the sales associate was very quick to provide me with all of the details on just how they recondition their cars. A 150 point inspection is done by an hourly associate that should be changing oil. WOW! Any hard problems with the cars are sent to the local area dealers (I was surpised when I also heard that their service department does the same). Did you know that they have a body shop on site? I guess selling vehicles that have been involved in an accident is ok for CarMax to do. Wait...they have a picture of a wrecked vehicle on their showroom floor that states they would never sell a wrecked car. WOW! Well I could not even find any literature on what exactly "CarMax Standards" are. So I thought that I might have better luck at another one of CarMax's stores. NOT!!! I went to the store located in Woodbridge and went to test drive two cars. You guessed it one had the engine light on and the other had the ABS light on. No way am I going to buy a car from this company. No way am I going to refer any family or friends to this company. I beg you DO NOT GO TO CARMAX...THE VEHICLES THAT THEY SELL ARE NOT SAFE!!!