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Quality Auto Parts, Chicago, Illinois Complaints & Reviews - scam

Quality Auto Parts Contacts & Informations

Quality Auto Parts

Posted:    Benjamin P. Aumenta

scam

Complaint Rating:  76 % with 21 votes
Contact information:
quality auto parts
3420 n. elston ave. suite 1
Chicago, Illinois
United States
Phone: 866-293-3731
qualityautoparts.com
BEWARE BEWARE BEWARE - SCAM SCAM SCAM This is the worst company in the world to do business with. I ordered a complete electronic brake unit that contains (holds) the master cylinder for my 1990 Caddy DeVille. They charged me $275.00.
When the part was delivered to my mechanic, it turns out that it was a beat up master cyclinder that could have been bought for twenty dollars in any local junk yard.
At first I was a little skeptical because all of your calls are routed to a call center in India. Needless to say, everyone knows what a nightmare this can be.
After about, no less than twenty-five calls, trying to straighen this out, a person (I believe) named Merissa, The Quality Auto Parts MASTER BITCH called me and said that they will only give me a refund when I send back the part. I said to her, why should I have to pay for their mistake. She said that I should have read their return policy. I refused to pay for the return and told her that she could have her part back when she sends a UPS pick-up tag to my mechanic. She then said that she would not issue my credit card a full refund. I already put this charge into dispute with my credit card company and decided to let them handle it.
Companies like this exist only to rip people off.
So BEWARE. Let as many people know about this company as possible to keep other innocent people from getting ripped-off.
BEWARE BEWARE BEWARE - SCAM SCAM SCAM
Comments United States Cars, Parts & Vehicles
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Comments

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 3rd of Apr, 2014 by   Dbozz 0 Votes
It looks like several of us have had the same bad experience with Quality Auto Parts. They sent me the wrong rear view mirror for my MB CLK 320. I had specified it was a convertible, not a coupe. Nevertheless, they sent one for the coupe. When I called to tell them it was the wrong mirror and I wanted to return it, they said that would be fine, however, the return shipping was to be on me. I refused to pay them anything for an error that was theirs and asked for a return label. I was told they 'never supply return labels' and they don't give refunds until they receive an item back. I told them I was keeping the item until they sent me a return label and would contest their $220 charge with my cc company, which I did. That, currently, is in the works. Then today, I started shopping online again for my part and came across a website with a different name and phone number than Quality Auto Parts. When I called the number, an Indian girl picked up and answered with "Quality Auto Parts"! Obviously, they have different websites with different phone numbers that all go to the same phone call center in India. I, for one, am going to register a complaint with the Illinois Sec. Of State and the Illinois Better Business Bureau.
 9th of May, 2014 by   Dave Mcalister 0 Votes
I think Quality Auto Parts is awesome **** u need anything for your car new or old call 888 824 3040

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