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Pro Aqua Vacuum Cleaner, Syracuse, New York Complaints & Reviews - Problems with the hose

Pro Aqua Vacuum Cleaner Contacts & Informations

Pro Aqua Vacuum Cleaner

Posted: 2011-08-19 by    nymews

Problems with the hose

Complaint Rating:  100 % with 4 votes
Contact information:
Pro Aqua
Syracuse, New York
United States
I have both good and bad - first of all, the cleaner works fabulously!! It is a horrible mess to clean. The real issue now is the hose. The metal wand keeps retracting into itself as we vacuum. The length of the hose is great...lots longer than regular cleaners, including my rainbow. Oh and I NEVER did get the scents we were promised...the salesman didn't even have any full bottles for the demo! And we refused to let him take our rainbow or Dyson. Gave him some vacumm cleaner parts instead. I like the way it cleans, but is less than 2 yrs old...should NOT be having these issues with the wand
Comments United States Appliances
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 5th of Nov, 2011 by   leonpiper8 0 Votes
i currently represent the company. was this ever resolved? please contact me and i can see what i can do for you...
 3rd of Feb, 2013 by   jedmurphy 0 Votes
I have had a pro aqua vacuum for only five months. It is used 80% of the time for sleeping. I have bad asthma. I take very good care of this prouduct with financing to the tune of 3, 000 dollars. The person who sold me this prouduct in Benton Arkansas has their phone disconnected and Ido not even know how to get a hold of the company. I assume the motor is shot already as it will not even turn on and have tried all outlets in my house. Please let me know how to contact the NYcompany so I can get this product replaced as it has a five year warranty or so I was told. I need a phone number and address of where to mail it back to. If it is not fixed I will forced to stop payment and ruin my credit due to this 3k vacuum. contact me at jmurphy7669@yahoo.com
 17th of Apr, 2013 by   dipshitaqua 0 Votes
I bought a pro aqua and within just a few months the little nub that keeps the wand standing up was gone.It broke off.Cheap plastic.I called the syracuse office and exchanged words and was told I had to bring it to them..an hour away and I had to pay for the labor to fix it.Mind you its only about 6 months old.The moron I talked to after we argued about who was respnsible for labor on a cleaner not very old ...told me to stick the cleaner up my f... ass.This is no stretch of the imagination.That is exactlly what he said.A year later it is still broken and it doesnt have very good suction.It sounds like the power head is not running very fast even though its on all the way.As someone else said on here the water backs up in the dry hose and its constantly gross inside.I had a rainbow for 15 years and only had to replace the motor once after 10 years.Also the hose is so thin on the proaqua that when I vaccumed it picked up a toothpick and it went right through the hose so now I have a hole. I paid $2500 and its a peice of shit.It is about $1000 more than a rainbow and is a horrible copy cat of the rainbow.They need to tslk to rainbow and find out how to make a real cleaner.As for being an air cleaner that is the biggest crock of shit I ever heard.Yeah dump in the air freshener and it might last 10 minutes if you are lucky.They sure know how to BS people
 11th of Jun, 2013 by   Buster brown 72 0 Votes
I currently work for pro aqua and I think for the price people are paying way to much for what they are getting. Not to mention the fact that not all the machines that are sold are actually new. Some are used machines being sold as new.
 24th of Aug, 2013 by   S.K.Y. 0 Votes
It's really pisses me off that they don't give you the price... instead they want to give you bunch of bullshit.
MRSP $3900 and he was willing to give it away for $2750 or some magic financing plan for under $100 a month... for god knows how long.

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