Complaint Rating:

Company information:
Dish Network
United States
www.dishnetwork.com

I have been a dish network customer for over 3 years. Last night my 3 year-old son ordered a UFC fight on pay-per-view and I called immediately to cancel the event.

We have never ordered anything like that but we do frequently order movies. After 30 mins of being told they will not refund the $49.99+tax, they finally said they would if I would put a code on my PPV account. After agreeing to these terms they informed me I can no longer order movies from the TV- I have to call and they will charge an additional $5.00 for the PPV events. No wonder DirecTV is #1 in customer satisfaction!!!