I applied to receive the HAMP program package to see what was being offered and whether I qualified for any generic reductions in interest or fees. For over 20 years I have never been late with payments and I do not intend to be in the future. However, since applying for the HAMP program application package from my lender, PNC Mortgage, every time I call customer service now I am immediately and automatically transferred to the Collections and Loss Mitigation department and am treated like a 3rd class citizen. I receive calls from Collections stating that "This is an attempt to Collect a Debt and PNC Mortage will pursue all its rights against my property to collect the debt, " and I have to listen to this each time I call. After speaking with someone in Collections, they told me that I needed to FAX a letter to them stating that I am no longer interested in the program. I did this on Jan 19th and by January 26th I am still going straight to collections every time I call, even though they show they received the FAXed letter on Jan. 19th! Further calls have led me nowhere and two letters to the executive branch office are completely ignored.
My account is in good standing now and always has been. My credit rating is over 780, but I feel that I am being discriminated against after simply asking for the program package. This is not right, and certainly not the way to treat a good customer. I want this resolved! Meanwhile, you can see why I cannot and would not recommend PNC Mortgage to ANYONE.