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Pnc Mortgage


Discrimination from Lender after Requesting HAMP Application

Complaint Rating:  100 % with 8 votes
100% 8
Contact information:
PNC Mortgage
3232 Newmark Drive
Miamisburg, Ohio
United States
Phone: 800-822-5626
I applied to receive the HAMP program package to see what was being offered and whether I qualified for any generic reductions in interest or fees. For over 20 years I have never been late with payments and I do not intend to be in the future. However, since applying for the HAMP program application package from my lender, PNC Mortgage, every time I call customer service now I am immediately and automatically transferred to the Collections and Loss Mitigation department and am treated like a 3rd class citizen. I receive calls from Collections stating that "This is an attempt to Collect a Debt and PNC Mortage will pursue all its rights against my property to collect the debt, " and I have to listen to this each time I call. After speaking with someone in Collections, they told me that I needed to FAX a letter to them stating that I am no longer interested in the program. I did this on Jan 19th and by January 26th I am still going straight to collections every time I call, even though they show they received the FAXed letter on Jan. 19th! Further calls have led me nowhere and two letters to the executive branch office are completely ignored.

My account is in good standing now and always has been. My credit rating is over 780, but I feel that I am being discriminated against after simply asking for the program package. This is not right, and certainly not the way to treat a good customer. I want this resolved! Meanwhile, you can see why I cannot and would not recommend PNC Mortgage to ANYONE.
Complaint comments Comments Complaint country United States Complaint category Collections Agencies
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 26th of Jan, 2011 by    0 Votes
Current Investigations

Strange & Carpenter has recently been appointed Lead Counsel in the California State Court class action, In re Toyota Motor Cases, JCCP 4621. Please contact us to consult with a lawyer on this issue.
Mortgage-Related Issues and Home Affordable Modification Program

Strange & Carpenter is investigating mortgage-related issues and whether Wells Fargo; CitiMortgage; American Home Mortgage; Litton Loan Servicing; OneWest Bank; Aurora Loan Services; Ocwen Financial Corp.; Wachovia; Saxon Mortgage Services; and PNC Mortgage are complying with the loan modification requirements of the federal Home Affordable Modification Program ("HAMP"). Please contact us for a free consultation if you are the borrower of a mortgage loan with one of these lenders/loan servicers who applied for and was determined to be eligible for a HAMP loan modification, but did not receive a permanent loan modification.
 5th of Apr, 2011 by    +1 Votes
PASS IT ON!!! This law firm is collecting info on people affected by PNC... CONTACT THEM REGARDING YOUR ISSUE TO BE INCLUDED!! Good luck to all of us!!
Strange & Carpenter
12100 Wilshire Boulevard
Suite 1900
Los Angeles, CA 90025
Toll-free: 888-811-3615
Fax: 310-826-3210

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