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Publishers Clearing House / PCH.com

Publishers Clearing House / PCH.com review: unable to redeem tokens 105

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12:16 pm EDT
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I am unable to redeem tokens on games I play at PCH. It keeps telling me I am not a US citizen. Please fix this problem.

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105 comments
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Carolina Lechuga
, US
Apr 04, 2022 12:01 am EDT

I thought I won already the first class cash in December. For 100 Grand and still waiting for my award. I received 2 emails about my winnings and still got nothing..its been 12 weeks already what else do I have to do?

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cydneyjo
, US
Nov 18, 2016 9:03 am EST
Verified customer This comment was posted by a verified customer. Learn more

There are no answers, just questions. How does that help.

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Danny Farris
Millington, US
Aug 26, 2016 7:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dby54@yahoo.com, still waiting on answer as to why I can't redeem my tokens

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Danny Farris
Millington, US
Aug 19, 2016 8:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Why want u guys give me an answer to my question.I have complained for months now and no reply.I know u have my questions. My email is dby54@yahoo.com

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Danny Farris
Millington, US
Aug 14, 2016 7:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please help me to redeem my tokens, I have over 27million tokens and can't redeem them.Will you please help me.My email is dby54@yahoo.com

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JFRANK
Lincolnton, US
Mar 13, 2015 11:24 am EDT

When playing the games, part of them play and then they just quit showing up on the screen. When go back in it goes to the game that locked and locks again. It is a few games and you can not go any farther.

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bad tokens
Inver Grove Heights, US
Apr 29, 2015 11:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

When I click on to redeem tokens site and choose to use my tokens on an item the display page says unable to prosess I try refreshing the page it still doesn't let me in

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Beverley Whittingham
, US
Sep 05, 2015 8:09 pm EDT

I am trying to Redeem my token but not coming through

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Natividad Maria Mascarenas-Gallegos
, US
Aug 13, 2015 8:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

PCH SearchPage,

1.
I search each and everyday plus I watch the Videos as well but as of today there is no where that I can find to claim the tokens for each video watched. Early this morning, I was unable to log in as a message read the the Web Site was having technique problems so I waited till this evening! Would you please look into this for me!

2. The main www.PCH.com Online Sweeptakes is not allowing me to play, much less enter into the games to play so I am unable to finish entering my regular PCH Sweepstakes!

3 The PCHlotto.com, "I have had to completely stay away from as it will allow me to start playing but into the second or third Sweepstakes, it completely "FREEZES UP" my PC and I can not do anything. "I have had to pay on two occasions for a PC Tech. Company to come to my house and fix my PC. So, I stay completely away from the PCHlotto.com. (I do not know is anyone has ever had these same types of problems but regretfully, "I have had stay compeltely away from the PCHlotto.com or I can not get back into my PC and I can not afford to keep paying to get it fixed after it crashes while on the PCHlotto.

I do have a Snip Photo of what my screen looks like on the main, www.PCH.com Online Sweepstakes as it too, "Freezes" Everything. Once this happens, "You can not do anything but log out! (I miss entering my PCH Online Sweepstakes!"

Thank you in advance for your prompt attention to my concerns as I am a committed player and member of the Publishers Clearing House Family but I had to bring this to your attention.

*Other than those things that I shared with you, "I love the PCH Family as you all are REAL and you ALL are the best!" I am proud to be a member of such an elite group of individuals! "Maybe some day, I will get lucky and win the major PCH Sweepstakes!" Wouldn't that just be an awesome dream come true as I would have so much work to do!" "I dream BIG!"
Sincerely,
Natividad Mascarenas

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FrankBannister
Ocean Springs, US
Jun 15, 2015 3:20 pm EDT

how does this even work, I thought I was redeeming points for a gift-card but then after I did it, it looked like I was bidding on it instead of buying it. Did I just waste all my tokens? This is not explained well at all! Can someone explain step by step to me (us all) in a way a human can understand exactly how tokens work?

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Kathleen Burns
BROOKLYN PARK, US
Apr 24, 2015 10:31 pm EDT

I can't redeem my tokens. I forgot the e-mail that I used to set it up. And the password. I tried to have them sent to my e-mail. my1woman@aol.com. but it doesn't show up in my e-mail. Can you please e-mail me how to reset it. so I can redeem my tokens.

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Gamer1950
Orange City, US
Mar 06, 2015 10:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am very frustrated! I have earned over 27 MILLION tokens, and for the past couple weeks, I'm getting under 1, 000 tokens for most games - often 100! This isn't how I accumulated 27 MILLION tokens, and I refuse to believe I have lousy luck, all of a sudden, every day! Also, I just played my last token game on the Home page - I finally scored 7, 500, and it never showed up on my total. Then, I started playing Mahjjong 3-D, and halfway through, "Shockwave Crash" - which has been happening daily as well. I am good at this game, and because it is a game of STRATEGY - memory + skill - NOT LUCK, why do you seldom give 5 or 10 times the tokens for it? You feature stupid games like "Sea Treasures" for days, but Mahjjong will be featured one day, then done. I am very dissatisfied with the Game Department for all those reasons, and no longer enjoy playing! I've placed numerous orders for items, and play every single day, and strongly resent these lousy scores YOU ARE GIVING ME!

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chele143
, US
Feb 06, 2015 7:28 am EST

I AGREE WITH EVERYONE...I HAVE ABOUT 130, 000 TOKENS WHEN I GO TO REDEEM, IT TELLS ME I DON'T HAVE ENOIGH TOKENS. THE, I CLICK ON TOKENS AND IT SAYS 130, 000 TOKENS. PLEASE FIX I AM MISSING OUT ON A LOT OF OPPORTUNITIES.

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Kris Franklin
Pekin, US
Jan 31, 2015 1:55 pm EST

Still doesn't explain how one goes about redeeming their tokens,
You use be able to scroll to the bottom of the PCH page where it
Would have listed redeem tokens. So how does one redeem their tokens. Don't give me any of your ###!

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Ida Caldwell
Albuquerque, US
Jan 26, 2015 6:52 pm EST

I have been unable to redeem my tokens because my password is not accepted. I have tried a number of times and the result is always the same. Nothing! This is very frustrating, and my total token count gets higher and higher with no way to redeem them! Help, please!

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D. middleton
tuckasegee, US
Jan 19, 2015 1:19 pm EST

It will not let me redeem my tokens no matter what I try

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Fadilya Deputy
Wilmington, US
Jan 10, 2015 4:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This game and company are so dishonest I have been rerouted so many times.And have requested to be unsubscribed for I am so tired of the dishonesty.And it appeared there is nothing we are able to do but stop playing their game. Unable to redeem my tokens yes it's fraud. rumpled@icloud.com

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stacey barnette
, US
Jan 10, 2015 1:21 pm EST

You people at pch need to stand by your word and let me redeem my tokens, didn't know you all were scammers.Your going to loose customers I HOPE YOU KNOW. terri.barnette@yahoo.com

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glo-glo
Marysville, US
Dec 07, 2014 5:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Have played and tried to dreamed tokens . Don't know if I've won bids and keep getting run around with answers that don't answer my problems.

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karen kidder
las vegas, US
Nov 19, 2014 12:03 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have been trying to redeem my tokens and it keeps going to password but won't let me enter anything in thus space to continue. What should I do?

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shykitty4u
Houston, US
Nov 12, 2014 3:21 pm EST

I have been trying to redeem tokens for months and it says the webpage does not exist. Why play. Very discouraging

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Diane Ashdown
Knoxville, US
Nov 11, 2014 7:41 am EST

Have been trying to redeem tokens. Cannot even get though the site before it freezes up. Love playing and there should be an easier way to redeem tokens. I've gone to every site regarding redeeming and nothing works.

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Mrs. Sandra
Magnolia Springs,, US
Oct 12, 2014 6:26 pm EDT

marie1300 :/ i understand & do with Every Single Complaint, i have read today 10/12/2014, but i have over 750, 000 Tokens, i hit The Button for Attention: SUPPORT TEAM FOR PCH (Complaint :/) Can Not, , Redeem Tokens, takes awhile too :/ sad to say, then puts me right back on my Gmail as if i had just opened it! i know i am very Aggrivated but i want to Redeem the Tokens that i have to pay for my data So it would be nice to Redeem them. i have invested too much time on this, 2 years now, i play all that i can, due to my data plan i pay for data, so would like to Redeem & try to get a Christmas Present for my Daughter, i do not work, Health Issues, but thank U, Anything Support Team can do, Sincerely have problems worked hard to save up for Present i hope, but 750, 000 isa lot to me tyvm :) Mrs. Sandra @ sexymom27.sv.@gmail.com
Att: Support Team Thank you Sincerely

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cory hunt
magazine, US
Sep 24, 2014 11:11 am EDT

every time i try to redeem tokens it sends me to search page what do i need to do . ps. on a tablet

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cory hunt
magazine, US
Sep 24, 2014 11:07 am EDT

it just keeps on taking me .to search page

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Day77
, US
Mar 03, 2012 9:21 pm EST

Can't REDEEM my points.

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yellarose
Greenbreir, US
Dec 21, 2010 2:43 pm EST

can't connect to pch games. it cuts me off

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Alaskangal77
Chico, US
Jan 27, 2010 2:53 pm EST

every time I try to redeem my tokens it says I am not a resident of the USA

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Lisa Zech Cox
Elwood, US
Sep 15, 2014 4:56 pm EDT

I have over 49, 800 tokens and I can't redeem them because it says to log in and I am already logged in.

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n.j.n
New Castle, US
Sep 14, 2014 7:14 pm EDT

I am unable to play any lotto games I pick my numbers for the first game but there is no submit button, then I haven't been able to play the lotto games in months. Ever since you changed the way to play them.

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sandra carvey
oswego, US
Sep 12, 2014 8:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

r have 20, 000 tokens and can not use them l have call many time about this matter and you have not done anything l am writing to the BBB today about this matter thanks you for Trying to scam me iam not going to let you Get away with it

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julesmm2424
Holiday, US
Sep 07, 2014 10:33 pm EDT

This whole pch n its games are bs, its to bad cause people really believe in it so they got what they wanted pch you should be ashamed of your scam!

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johnp lazarus
, US
Aug 19, 2014 4:17 pm EDT

PRAISE GOD
unable to redeem tokens on games all games ...

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kerrilk1113
Troy, US
Aug 18, 2014 2:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I want to know who and when win the gifts that I am bidding on? I've been bidding like crazy and still nothing!

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Dlarussell
Rocky Gap, US
Aug 17, 2014 3:42 pm EDT

Unable to redeem tokens. I was not told why.

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James C. Clark
Frankfort, US
Aug 17, 2014 2:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I've been trying to redeem my tokens. But not able to redeem my tokens I've won. I have over 240, 000 tokens. Please response I would appreciate.? I'm also not able to down load my games from pch. Thank you for your appreciation. sjclark04@yahoo.com

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E.Sosa
, US
Aug 07, 2014 11:48 am EDT

Report to BBB to see for ones self this is a scandal it complete and utter B.S

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Leonardo Rosas
Los Angeles, US
Aug 05, 2014 7:48 am EDT

when I try to redeem my token is says that I have to sign in
again and that my password don't mach my email. What up with that.

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Lorraine Petitto
Paterson, US
Jul 31, 2014 6:21 pm EDT

I ask for help and nothing. Do you really care at all? NO.

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Ying ly
Dallas, US
Jul 23, 2014 12:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I think PCH IS A SCAM TO GET YOUR INFO. CAN NOT REDEEM TOKENS