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Paramount Acceptance Complaints & Reviews - Poor service!

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Paramount Acceptance

Posted:    Jason Etherington

Poor service!

Complaint Rating:  95 % with 22 votes
I canceled my membership with this company in April because I was moving. I made phone calls and was told I had to pay a sum to cancel my membership. This is normal. I moved but left my old bank account open to finalize other transactions. When I finally closed my account several months later I received a statement which showed that paramount had continually taken money from my account for my gym membership. I had canceled five months prior. I called to find out what had happened. I was told that the last months transaction was not paid because my bank account was closed and that I owed for that month. I explained my situation and the person with which I was speaking had no idea what was going on and gave me another person to contact. After making more phone calls and leaving more messages I was told that my contract was never canceled because I never sent in my 30 day notice. I had talked with three different people on three different days and no one ever told me about this. I mentioned this and they wouldn't refund any of my money and said that if I wanted to cancel I had to send in my 30 day cancellation and that months gym fee AND another cancellation fee. After numerous emails and phone calls I simply gave up and paid. This company does not deal honestly with its clients and gives the gyms it represents a very very bad image. I personally will never join a gym that uses Paramount acceptance as its finance collector and I would suggest the same to anyone that read this. Also I would suggest that no gyms use there services as there are numerous complaints on the internet regarding this company.
Comments United States Health & Beauty
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 30th of Jul, 2008 by   L. Conklin 0 Votes
6 years ago I joined a gym that used Paramount Acceptance for handling thier membership fees. When I signed the Paramount contract I had the gym employee write in the contract that there would be no penalties for me to cancel my membership in one year as I knew that I would be moving out of the state. 30 days before I moved I notified Paramount Acceptance that this would be the last month of my membership and they stated that they would like proof of my move. 3 weeks after I moved I sent the required documentation and Paramount continued to charge membership fees to my credit card. When I called Paramount Acceptance to ask them to remove these charges they stated that they would not do so even though I had canceled my membership. I called my credit card and had the charges removed and had my card no longer accept charges from Paramount Acceptance. Last week I received a phone call from URG collections agency stating that I owed them for charges from my Paramount Acceptance contract signed 6 years ago. I stated that this was a fraud claim and I would not pay. Every day for the past week I have received phone calls from URG collections stating that they are charging me interest for every day that I do not pay them, and stating that they will take legal action against me. I suggest that noone ever sign a contract with Paramount acceptance as they are completely dishonest. I am in a nightmare situation and would never want anyone to go through a situation like this.
 13th of Nov, 2008 by   JMN 0 Votes
NEVER sign up for a gym membership that uses this company. I have OVERPAID my contract by a month (their mistake, of course) and attempted to cancel my membership prior to the date when it would switch to month to month. They sent me an email verifying that my account was canceled, yet they have continued calling and claiming I owe them money... the supposed amount increases every time. Also, they REFUSE to send me an itemized statement detailing exactly what I owe.

Absolutely horrible experience... I really hope this isn't affecting my credit because I completely fulfilled the contract. :-(
 17th of Mar, 2009 by   Desi 0 Votes
Yeah..same problem. My two year contract with the gym is over, but these creeps are still charging me.
 21st of Apr, 2009 by   ann marie 0 Votes
I signed up for one year training at my gym who uses paramount acceptance...when my 1 year was up my trainer asked me if I wanted to sign up for more sessions. I did sign up and paid in full. I come to find out that paramount never stopped charging me and i now owe 2000.00 because I never notified them in writing 30 days prior to contract end...I was origianally told by the training salesman to initial the tiny box so the contract will NOT charge month to month after contract end. Unfortunatly I am a trusting person and signed without reading. After explaining this situation to paramount i was told TOO BAD YOU SHOULD HAVE READ YOUR CONTRACT. I am not paying them of coarse because I am not training anymore...we will see what happens.
 1st of Sep, 2009 by   GrmRpr -1 Votes
You are not the brightest light bulb. I have many different kinds of legal cases come to my desk everyday and every here and then I get one concerning Paramount Acceptance. I have done some digging, as I do not handle these types of cases, and have been given copies of contracts (which I found that the gym writes up not Paramount Acceptance). The following is the correct information on these matters. For updating information such as billing, address, and phone numbers it is the customer's explicit responsibility to update their information and not the job of Paramount Acceptance to babysit each member making sure they are paying the bills that THEY signed up for. On the subject of auto-renewal of the contract, there is a space for a signature that is required for this before signing the bottom, so those who say they are not notified are mistaken as it is right in front of them as they are signing what they don't read. As far as fees go it is simple, missed payments = fees, and it is your fault for missing a payment, again this company is not here to babysit you. For cancelling anytime, there is no such thing with these types of contracts, don't listen to the gym rep. who signs you up, they just want their commission, so read the contract thoroughly. If you want an attorney that is great because then they can look over your contract and explain how wrong you are and what a contract means in the legal system. If you would like to contact the B.B.B. (Better Business Bureau) please do so as Paramount Acceptance has a B+ rating and after your report Paramount your complaint willed be followed by a response explaining how Paramount is within the law on all they do. Nothing shady about any of this, it is all in the contract and it would be completely irresponsible not to read it through. You may argue all you like but if you refuse to abide by the contract the account won't stop at Paramount, it will go to a separate collections agency that doesn't just use the phone to contact you, and eventually it will go to an Attorney and one day you will be at your house, work, or even out shopping and be served a subpoena containing court date. Also it will be sent to the Credit Bureau and they may not even need to notify you of this. Further refusal to pay can result in garnishing of wages and tax returns or a court ordered penalty. It may not happen quickly but a year or two down the line when it happens after you thought it was over and forgotten it will cause more trouble than if you had just paid in the first place. The legal system may take years but it is effective and never misses a note (or you). Good examples of those having no clue whatsoever are below and have left comments to this entry.
Thanks for reading
 7th of Nov, 2009 by   rbbv3 0 Votes
if you fucking idiots knew how to read there would be no problem. all it takes is reading the contract then you will know everything you need to do. what kind of an idiot signs a contract without reading it??? you all need to get a life, go back to school and learn how to fucking read! it is not paramounts fault that you are too fucking stupid to read a fucking contract. everything you need to know is right there infront of you! if your grown up enough to sign a contract take some responsibility to know that it is your job to take care of your account not paramounts. its always easier to blame someone else isnt it!!
 22nd of Dec, 2009 by   TrentR 0 Votes
My problem is that they make is so difficult to cancel, even after your contract has ended. I have called both Paramount and my gym, signed multiple cancellation notices, but they still continue to take money out of my account. My contract ended 2 years ago. Everytime I call, they tell me the cancellation has to be approved by a supervisor. WHAT? Until this very date, I still continue to have money taken form my account EACH MONTH from this company that SPECIFICALLY designs their cancellation policy to drive additional revenues. I understand how this works and there is not a DANG thing you can do about it. I asked for a refund and they laughed. DONT EVER, sign up with Paramount. EVER!!!
 11th of Mar, 2010 by   swood 0 Votes
Whoever rbbv3 is is an idiot. You have not been in this situation. People like me who have, have seen how sneaky these sales associates are. All they want is commission, so they will tell you anything you want to hear to get you to NOT read the contract and sign it. They told me that they would sum up the contract so that I would be able to workout that day. He forgot the part about how to cancel and that it was a 2 yr contract. I asked to pay month by month and stop paying when I wanted to end my membership. He said that I would be able to do that, so I unfortunately trusted him. You would hope they would train their employees to be honest and customer oriented, but not there. I do think it was the gym, not paramount, but obviously there is an issue and hopefully the BBB will do something about it.
 6th of May, 2010 by   tmh83 0 Votes
I joined Paramount Acceptance as well, cancelled the membership (paid the cancellation fee with a written letter), and apparently I owed them one last month payment as I didn't give exactly 30 days notice with my cancellation. The payments were being directly debitted from my checking account but I stopped that with my bank...well, since I owed them the one last month payment...they changed the name of their company and fraudulently took the money from my account rather then just sending my a bill for the last month payment. I would have had no problem making the last month payment that I owed them, but instead, they changed the name of their company (I had my bank stop the payments being given to 'Paramount Acceptenace') to 'Club Ready Inc. Fitness' and they deducted the final amount I had owed them as they had my information on file. This company is NOT willing to help their members, their sales associates are shady and unprofessional, and PLEASE share this information...DO NOT JOIN PARAMOUNT ACCEPTANCE.
 7th of Sep, 2010 by   lawdog123 +1 Votes
Hey, smart one "Grm Rpr" learn the law before you think you know it. Pvt Vreditors CANNOT garnish a persons taxes. Apparently, you must be an employee of Paramount Acceptance Corp.

Paramount Acceptance Corp and whatever other name they choose to go by have more legal issues plastered all over the www, than, Michael Miliken, Ivan Boesky, and Bernie Madoff; combined; that should tell the average person a very important message, in addition to the fact that they just had to settle with the Idaho Attorney General for operating without a license.

And their in-house atty? An atty that specializes in collections is no more than an atty that doesnt have the skills neccessary to operate in the real legal arena.

Paramount is the most incompetent company that has ever existed and it's only a matter of time before they end up in a class action and/or under investigation/indictment by the federal government.
 7th of Sep, 2010 by   lawdog123 +1 Votes
rbbv3:

Learn a bit of contract law there bright one; IT IS ALSO THE SALES AGENTS OBLIGATION/DUTY TO EXPLAIN THE FINE PRINT TO THE CUSTOMER, otherwise they run the risk of having the contract voided.

Paramount is just a company who's legal days are numbered before the court's make them a distant corporate memory with good riddance!!
 28th of Jan, 2011 by   JuliaAnnx 0 Votes
I recently got a call from Paramount Acceptance saying that I owe over $700 dollars on a gym membership I cancelled a few years ago! I went a few years and NOW they phone me? They said that if I do not pay they will take legal action. Any idea how I can fight this?
 14th of Jun, 2011 by   Joshua63 0 Votes
I will never join a gym that deals with Paramount. They are making me jump through hoops of fire to cancel a membership although they have all the information they need. I've moved 2, 000 miles away and even the gym has called them and let them know to stop billing me. I hope they go out of business soon. The way they handle business is shady, dishonorable, and embarrassing.
 19th of Jun, 2011 by   radical101 0 Votes
Please be aware that Paramount also operates under the name of Club Ready. I had a terrible experience dealing with them and NE 1 Fitness. Fortunately, I never signed the contract because I had changed of mind beforehand. They had my credit card number, so club ready still charged me without a signed agreement. The certified mail cancellation policy is a big scam because the letter was returned to me by usps as "addressee unknown". NE 1 Fitness cancellation forms purposely has the wrong company's name on it and club ready number is the only contact number listed on the form. So good luck trying to solve an issue with them! When I realized that both companies tactics were shady, I filed a BBB complaint and was refunded my money right away. I would not recommend doing business with NE 1 Fitness or Club Ready. Shady companies that are training their employees to be dishonest!
 29th of Aug, 2012 by   improdigal 0 Votes
I've dealt with this company before, so this time I record all calls and confirm reception of the documents they request. We have now been trying to cancel per their move policy for 7 months. We have sent the documents they requested each time, but the scam seems to be that each time, they conveniently forget to tell you a document you have to send and keep charging. The first time they told us they would cancel it based on our phone conversation. 2 months later they said we needed to send an email and that the prior peson failed to mention a cancellation fee. We sent the email and confirmed receipt. 2 months later we are still being charged. This time they said the email wasn't sufficient and we need to fax or mail a signed document. If they charge us again this time I'm preparing to file criminal fraud charges and seek class action. They have been playing this game long enough. Everyone start documenting everything!

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