Complaint Rating:

Company information:
Dish Network
9601 S. Meridian
Englewood, Colorado
United States
Phone: 303-723-1000
www.dishnetwork.com

Dish charged $500 to our credit card after we spent two and a half months trying to get those 'curtesy' boxes to send back equipment. That's right, Rebecca (8HU) said that the boxes were a curtesy. She said 'they' had been sent twice to our P.O. Box and thus were sent back. I tried on several occasions to tell her that I had told 6 of Dish's representatives my street address in the last two months, and that boxes had never arrived. She repeated that they were a curtesy. I told her that I had been charged $500 and finance fees (!) because of her actions.

Again she said that the boxes were a curtesy. I told her that our service had been terrible. That mistakes had been made on our bill month after month, that we had moved in December, and now in February would like to send back the receivers they mail us instead of remotes (which had stopped working), that the curtesy was their mistake in having sent us receivers in the first place.

They, each of the representatives, except for Brian, were rude and two of them simply hung up on me. When I asked for a manager I was given Rebecca, twice. One of them was in the 'Executive' area, she hung up on me.

Each time I have tried to explain that I am returning receivers that they sent me by mistake I am told it's a curtesy. No one listens, no one cares, but they will charge your credit card. They charged ours, and the finance fee, as Rebecca believes, is my problem. Dish has a problem now. I will tell this story any opportunity I get, and I will tell it loudly.

Dish knows nothing about customer service, they just want your money, anyway they can get it.