Complaint Rating:

DON'T BUY ANYTHING FROM DELL. In March I sent Dell a check to pay off the purchase of a laptop that I had purchased on an interest bearing account. I also had a non-interest bearing purchase that I said I would continue to pay off in the interest free period. Dell misapplied the payment and paid off the interest free account. I wrote every month telling them of their error and they never replied. Now that everything has been paid off they continue to insist that I owe them over $100 in interest. Finally, this week (August 23) they inform me that it is their "policy" to apply payments to the oldest account, and that since it is an automated process they are unable to apply payments as directed by the customer!! As this "policy" is not stated anywhere and they neglected to reply to any of my letters over 5 months I continued to refuse to pay and sent further documentation and copies of my letters. Their latest offer is to reduce the amount due to $36. I am tired of fighting over this and will pay the amount, but DON'T BUY ANYTHING FROM DELL