Complaint Rating:

Company information:
Direct TV
Houston, Texas
United States
www.directv.com

Moved Tv Phone line not re placed discovered problem after two months. I got a bill for $120. dollars of movies I was not able to watch. Talked to two customer service reps and three supervisors after about 4 hours of being on hold one hang up from second supervisor and acknowledgment that I was being charged and telling me it was my fault because I had ordered movies even though they were not sent. As a customer for 14 years I was able get get partial credit of$100. dollars. The customer service for loyal customers is no better than the reviews show for new customers. I just up graded and I am stuck for two more years. but the current system with all tv services is a scam to get you. There is no appreciation of the value of loyal customers.

Also beware on installation They tried to charge me $180. dollars for cable that was to be free and brought a regular box instead of HD for second room. I refused to let them start till all extras were agreed to and box was changed. The final cost was $60. to drop double line from addict, Fair price I agreed even though the sales man told me it would be free.

Again I am a 14 year customer treated like a step child. Ask questions do not let them do anything till you get all questions answered.

Bait and switch is there goal, if you let it happen.