Complaint Rating:

Company information:
Bell Canada
Ontario
Canada

Was offered a new cell phone plan through work & was advised to check with current provider first re whether current provider (Bell Mobility) would match offer. Called BM & spoke to rep who was emphatic that they do not match competitor's offers. Fine.
Was moving, so called back and spoke to 'Bob' to ask him to change my mailing address. During this call, I mentioned the Roger's plan I was being offered & he advised they absolutely have a hardware upgrade program that I should look into as it would provide me with a $250 credit to stay with them. All I had to do was go to a BM store & talk to the salesman.
At this time I asked about what I needed to do/know if I was going to switch to Rogers and if there were any conditions I needed to be aware of. Bob advised no.
Ok, so I went to the BM store & was advised that the same phone I was being offered thru Rogers for $50 was $350 with BM so, after the credit, I would still have to pay $100+ (btw, Rogers offered me a $60 credit so I came out ahead).
I've just gotten my 'final' bill from BM and have been charged an additional 30 days for the 'required' notice period. I called BM & advised I had verbally asked & been advised there were no conditions to me changing services. The rep said too bad if I was given wrong info -- it is written in the service agreement. I asked to speak to a 'customer care' supervisor & was advised she had to get special permission to have one call me 'because this is not a valid call due to the fact that nothing was going to be done for me anyway'. After being on hold for 12 minutes, she came back, advised she had gotten permission & someone would call me -- persumably to advise me that even though I had been advised by one of their staff (funny how they don't record that in their files) that there were no 'conditions' to switching to Rogers, it is in the fine print & I'm on the hook for service not provided.
NO WONDER EVERYONE I KNOW IS SWITCHING TO ROGERS!!!
Shame on Bell Canada!