Complaint Rating:

I have been using Oribtz for many years and I used to love their service even when I ran into problem. But for the past 6 months, My husband and I have had numerous problems with them although we have separate accounts and have never dealt with them together on 1 particular case. Their India Call Center is horrible and I was hung up on multiple times by that call center in India (by Joseph and another lady) and by a supervisor named Brandon in the U.S. Call center. The funniest call was the one that I just had 10 minutes ago where I was being conferenced to Alitalia, but instead, Orbitz hung up and I ended up with Alitalia alone, then I was on another hour hold with all kinds of strange noises and finally they hung up. I have spent at least 8 hours in the past 3 days trying to straighten out my credit with them and use it to purchase another ticket.

My experience tells me that whenever you cancel something with Oribtz, they do their best to annoy you and put up road blocks so they can steal your money. I was told clearly by their rep when i cancelled a trip that I can book the flight within 1 year of that day for any travel date. I stressed with them: "are you sure I will be able to book it for a later flight as long as I book by Jan xx, 2007, they assured me :"yes mam etc.." Now I call back, on top of everything else, they suddenly tell me i have to travel by the 10th, and I told them that some screwed up, and their supervisor's response was that even if their reps told me otherwise, there were policies stated online" I told him:" I tried to look for that, and it says it's not available". He said: "well, it should have been there when you booked". Well, I talked to them after I booked and cancelled, their words mean nothing obviously and has no credibility.

My husband was going to use them as a corporate travel agent since his company is always sending people all over the place for consulting work, but after this, we are going with expedia. I haven't had the energy to call back since the last time I was hung up (15 minutes ago) because it's just not worth it and that's probably how they make their money. I'd rather lose 1400 dollars than have to go through that kind of torture again, first with people who didn't speak English or could even comprehend me, then with people who claim not to know how to use their phone and hang up on me, then to supervisor that put me on "hour long" hold, and then finally hanging up on me again. I am sad that my favorite travel site has come to this.