This is Amit Datta. I am very upset and very dis-satisfied/unhappy with your service. As you may see the confirmation number "ATGYW5" so like every one else I assumed that all must be confirmed. When I tried to check in at the hotel there was nothing confirmed for me under my name. To my surprise when I asked the Hotel The Santa Cruz Beach Inn manager (NICK) he confirmed that You guys (ORBITZ) failed to send in the confirmation and on top of that the HOTEL The Santa Cruz Beach Inn was sold out.
Here I am standing in the Lobby with my whole family my wife and 3 yr old and 4 months old KID. What I was supposed to do at that time. But still thinking positive I called orbitz on the toll free number. But the customer Rep that I got never spoke good english and I think he very well had hard time understanding it too, I was trying to explain him what happened but this Person told me that he has refunded my money and he can not do noting more in this and transfered me to sales who told me that they rare not able to help me and transfered me to customer service it actually happened for 5-6 time when both kept me transferring me to one another. St thst time i was completely frustrated as I was in the town do not know any one and no place to stay as the majority of the hotels were sold out, no vacancy what so ever anf my children were crying, but despite of my explaining this problem to the ORBITZ staff no one care less about it, no one seemed to know what to do. This whole scene went for more that 3 hrs when after I got hold of 16 or 17 different operator "Autin" #67535 who tried to find me a hotel but could not find.
So orbitz could not help me at all so out of my frustration I myself picked up the yellow book that I had to borrow from the Local Resident and started making calls and had to find a room by my self.
As there was no hotel room present the one I got was way out of my BUDGET, I got room In BEST WESTERN-ALL SUITES INN on OCEAN St., Santa Cruz. It cost me $200. As I was not in position to return and family was tired and no help from ORBITZ did not want to stand by me I was forced to Book that room out of desperation and left with no choice.
If this is what I had to do why did I booked with you guys initially. You people need to be a tool not a problem but a solution but you guys did prove yourself wrong very wrong.
Because of the frustration and harassment I went through I deserve a fair compensation. I recommend that you guys [orbitz] must take over the expenses that I paid ($200, I have the receipt) to stay over night as Orbitz failed to reserve the PROMISED room/reservation for that night. Orbitz must also offer me a free week-end getaway to some place Like Las-Vegas etc to make up for the discomfort and harassment that me & my family went through because of Orbitz poor performance.
Date: Fri, 18 May 2007 03:45:04 -0500
Subject: Hotel Reservation Confirmation
Your Hotel Confirmation
Thanks for booking on Orbitz. This e-mail confirms your hotel reservation .
Please review the cancellation policy and other details of this reservation in the "My Trips" section on the Orbitz site. If you have any questions, you can e-mail us.
Access your account and trip details online with this temporary password: QaqmVXgp5nVg
See sign-in instructions below.
Trip name: Santa Cruz 5/19/07
Orbitz record locator: ATGYW5
Guest name: Amit Datta
Hotel name: The Santa Cruz Beach Inn
600 Riverside Ave.
Santa Cruz, CA 95060
Phone number: 1-831-458-9660
Check-in date: Sat, May 19, 2007
Check-out date: Sun, May 20, 2007
Total number of guests: 1
Total number of rooms: 1 room
Standard room - 2 queen bed
Rate description: Low Price Guarantee room/rate
Average rate per night: $119.04
Amount charged to your credit card: $134.99
Unless otherwise specified, all costs are provided in US dollars.
Cancellations or changes more than 2 days prior to 12:01 am local hotel time on the day of arrival are subject to a $25 charge. Cancellations or changes within 2 days prior to 12:01 am local hotel time on the day of arrival are subject to a charge equal to room and tax for the first night. Cancellations or changes after 12:01 am local hotel time on the day of arrival are subject to a 100% charge. We are sorry but refunds are not available for early check-out. The hotel is not authorized to make an exception to this policy.
We have created a temporary password that will allow you to access your account and trip information.
There are two ways to access your account with that password:
Click on the following link, and you will be automatically logged in with the temporary password:
Go to the sign-in page: https://www.orbitz.com/App/RequiredLogin Enter your member ID (e-mail address), and cut and paste the following temporary password into the password field: QaqmVXgp5nVg
After logging in, you will be prompted to create a new password. Once you've changed your password you can:
access your booked trips
print and e-mail your itineraries
view and change your seats (if available)
change or cancel your reservations
set up OrbitzTLCSM Alerts to receive updates on flight delays and cancellations by mobile phone.
Thank you for choosing Orbitz.
Enjoy your trip!
P.S. Need an answer? Check out our Customer Service section.
May 18, 2007
Please note: you will see separate charges for this purchase totaling the purchase amount.
Credit card holder's name: Amit Datta
Credit card type: American Express
Credit card number: xxxxxxxxxxx1008
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