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Orbitz Complaints & Reviews - Credit card charged, no hotel room booked!

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Orbitz

Posted:    Amit Datta

Credit card charged, no hotel room booked!

Complaint Rating:  50 % with 4 votes
Re: Orbitz

This is Amit Datta. I am very upset and very dis-satisfied/unhappy with your service. As you may see the confirmation number "ATGYW5" so like every one else I assumed that all must be confirmed. When I tried to check in at the hotel there was nothing confirmed for me under my name. To my surprise when I asked the Hotel The Santa Cruz Beach Inn manager (NICK) he confirmed that You guys (ORBITZ) failed to send in the confirmation and on top of that the HOTEL The Santa Cruz Beach Inn was sold out.

Here I am standing in the Lobby with my whole family my wife and 3 yr old and 4 months old KID. What I was supposed to do at that time. But still thinking positive I called orbitz on the toll free number. But the customer Rep that I got never spoke good english and I think he very well had hard time understanding it too, I was trying to explain him what happened but this Person told me that he has refunded my money and he can not do noting more in this and transfered me to sales who told me that they rare not able to help me and transfered me to customer service it actually happened for 5-6 time when both kept me transferring me to one another. St thst time i was completely frustrated as I was in the town do not know any one and no place to stay as the majority of the hotels were sold out, no vacancy what so ever anf my children were crying, but despite of my explaining this problem to the ORBITZ staff no one care less about it, no one seemed to know what to do. This whole scene went for more that 3 hrs when after I got hold of 16 or 17 different operator "Autin" #67535 who tried to find me a hotel but could not find.

So orbitz could not help me at all so out of my frustration I myself picked up the yellow book that I had to borrow from the Local Resident and started making calls and had to find a room by my self.

As there was no hotel room present the one I got was way out of my BUDGET, I got room In BEST WESTERN-ALL SUITES INN on OCEAN St., Santa Cruz. It cost me $200. As I was not in position to return and family was tired and no help from ORBITZ did not want to stand by me I was forced to Book that room out of desperation and left with no choice.

If this is what I had to do why did I booked with you guys initially. You people need to be a tool not a problem but a solution but you guys did prove yourself wrong very wrong.

Because of the frustration and harassment I went through I deserve a fair compensation. I recommend that you guys [orbitz] must take over the expenses that I paid ($200, I have the receipt) to stay over night as Orbitz failed to reserve the PROMISED room/reservation for that night. Orbitz must also offer me a free week-end getaway to some place Like Las-Vegas etc to make up for the discomfort and harassment that me & my family went through because of Orbitz poor performance.

AMIT DATTA

--------------------------------------------------------------------------------
Date: Fri, 18 May 2007 03:45:04 -0500
From: travelercare@orbitz.com
To: amitdatta@hotmail.com
Subject: Hotel Reservation Confirmation

Your Hotel Confirmation

Hello Amit,

Thanks for booking on Orbitz. This e-mail confirms your hotel reservation .

Please review the cancellation policy and other details of this reservation in the "My Trips" section on the Orbitz site. If you have any questions, you can e-mail us.

Access your account and trip details online with this temporary password: QaqmVXgp5nVg

See sign-in instructions below.

Hotel Information

Trip name: Santa Cruz 5/19/07
Orbitz record locator: ATGYW5
Guest name: Amit Datta
Hotel name: The Santa Cruz Beach Inn
Address:
600 Riverside Ave.
Santa Cruz, CA 95060
Phone number: 1-831-458-9660
Check-in date: Sat, May 19, 2007
Check-out date: Sun, May 20, 2007
Total number of guests: 1
Total number of rooms: 1 room
Standard room - 2 queen bed
Rate description: Low Price Guarantee room/rate
Average rate per night: $119.04
Amount charged to your credit card: $134.99
Unless otherwise specified, all costs are provided in US dollars.
Cancellation:
Cancellations or changes more than 2 days prior to 12:01 am local hotel time on the day of arrival are subject to a $25 charge. Cancellations or changes within 2 days prior to 12:01 am local hotel time on the day of arrival are subject to a charge equal to room and tax for the first night. Cancellations or changes after 12:01 am local hotel time on the day of arrival are subject to a 100% charge. We are sorry but refunds are not available for early check-out. The hotel is not authorized to make an exception to this policy.


Sign-in instructions

We have created a temporary password that will allow you to access your account and trip information.

There are two ways to access your account with that password:

Click on the following link, and you will be automatically logged in with the temporary password:
&oe_id=HTLRESPURC&WT.dcsvid=41515823&WT.mc_ev=emailclick">https://www.orbitz.com/Secure/...
Go to the sign-in page: https://www.orbitz.com/App/RequiredLogin Enter your member ID (e-mail address), and cut and paste the following temporary password into the password field: QaqmVXgp5nVg

After logging in, you will be prompted to create a new password. Once you've changed your password you can:

access your booked trips
print and e-mail your itineraries
view and change your seats (if available)
change or cancel your reservations
set up OrbitzTLCSM Alerts to receive updates on flight delays and cancellations by mobile phone.
Thank you for choosing Orbitz.

Enjoy your trip!

OrbitzTLC Team

P.S. Need an answer? Check out our Customer Service section.


May 18, 2007

This purchase is subject to our Privacy Policy and our Terms and Conditions.

Billing Information
Please note: you will see separate charges for this purchase totaling the purchase amount.
Credit card holder's name: Amit Datta
Credit card type: American Express
Credit card number: xxxxxxxxxxx1008

Address:
5718 Tevlin Ln

Stockton, CA 95210
United States

E-Mail:
amitdatta@hotmail.com

Great rates
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Orbitz extras

New! Look up your itinerary and flight status on your mobile phone at mobile.orbitz.com. Check out OrbitzTLC for the latest travel news, tips and resources for planning your trip. Get the latest travel deals, including airfare sales and hotel offers, by e-mail. Sign up now.
Comments United States Hotels
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Comments

Sort by: Date | Rating
 28th of Dec, 2007 by   mohammad islam 0 Votes
Date = 2007-12-28-19:03:48
Name = mohammad islam
Address = 949 westmeade drive
City = chesterfield
St = MO
Zip = 63005
Country = United States
Email = saidul3@gmail.com
Home phone = 6365375944
Work phone = 3147794025
Company Name = orbitz,LLC
Company Contact =
Company Address =
City =
State/Prov =
Zip2 =
Country = United States
Company phone =
Incident = i have called Orbitz customer support and bought a vacation deal.Sales rep. was nice guy and he gave me a deal Flight+car+ 4 star hotel deal. Going from aint Louis to Clearwater Beach. I was going to surprise my girlfriend with a nice short vacation! I paid $1215.00 for 3 days vacation. We have reached Florida(TPA) airport and got our rental car. We found the hotel at Bellair Beach! The hotel have a tiny room and you open the window- there is a huge behind it. Room number was 107.when i bought this deal- i was told hotel is 4 star and i will get my oceanview room.Hotel is not even 1 star!!!! sOMEHOW IN oRBITZ WEBSITE THEY HAVE MARKED THIS HOTEL AS 3 star !!! that is a harrasment for customer!! Also there were nobody at the office and office was locked!! i was told by the hotel earlier that the key will be in the blue box and i need to pick the key from there.we have called orbitz 3 times(Already exausted) and orbitz tried to contact hotel front dek- after a while orbitz told me ' sorry there is nobody is answering the phone and let me transfer you(me) to the sales department so you can reserve another hotel for the night.Customer service from orbitz told me i have to pay another $802.00 for a hotel nearby and they cannot do anything about it!! i have 200 dollars in my pocket that time. Me and my girlfriend called different hotel and got a room-she paid for it! (costs us 446.00 dollars for 3 nights)and the day is over already !!!10pm..Next day orbitz customer service manager was supposed to call me about this issue, no one called.This a BIG lie to the customer who does not have any idea about a new place.finally me and my girlfriend both got sick and here i am---writing this story!!!!
Damage Resulting = we are both frasteted and bought some medicine and sitting in the hotel room!! I have spent 1215 +446 dollar for this nice sitting in the hotel room vacation!!!! we got sick by waiting 4 hours outside of the hotel Bellair Beach club hotel and waiting for someone to give us a hotel??
Orbitz record locator:
AP1101012PHVFNUR
Orbitz package record locator: KE5BW3
Contact me = N
 10th of Jan, 2008 by   john p. jackson 0 Votes
your process for finding password is ttttttttttooooooooooooooooooooooooooooooooooooo lomg
 10th of Jan, 2008 by   john p. jackson 0 Votes
I QUIT TRYING TO UNDERSTAND WHAT IT IS YOU WANT . I SIGNED IN WITH ORBITZ BEFORE AND HAD A VIABLE PASSWORD, NOW IT DOESN'T WORK FOR YOU . 99BB4
 10th of Jan, 2008 by   john p. jackson 0 Votes
I PASS NO MORE ORBITZ FOR ME
 27th of Jan, 2008 by   Olen Lovette 0 Votes
January 27 2008 Time 6-07pm
Two hours ago my wife called to make reservations at 60 Roper Mountain Road Days Inn Greenville, SC. She asked for two (2) rooms with four (4) adults. After getting all the information credit card no. address,and ect. the lady on the phone said we only have one (1) room. My wife said she did not want the one room. The lady on the phone asked "do you want to cancel? My wife says yes. When we got our Hotel confirmation and cancellation it had printed on it one (1) room with two (2) adults. This is not what we asked for. It is my understanding we will be charged $25.00 for a cancellation fee. The lady on the phone said all our money would be refunded. The rep. from Orbitz made a mistake in making our reservations for one room and two adults because we did not ask for this. This e-mail is to confirm that we will not be charged for this mistake.

Waiting to hear from you
Olen Lovette
 8th of Aug, 2008 by   CECILIA YNDART 0 Votes
HELLO IAM WRITTING BECAUSE THIS MORNING I DID A RESERVATION WITH YOU COMPANY AND
THE RATE WAS $56.00 AND WHEN I CALL THE COSTUMER SERVICE WAS A DIFFERNT PRICE$66.66
I DIDNT PAY ATTENTION BUT IT SHOUDNT BE IF YOU PUT A PRICE IN THE INTERNET THATS THE PRICE THE I SHOULD PAID PLEASE LOOK INTO THIS PROBLEM . NOW I WENT TO CHECK MY CREDIT CARD AND THEY CHARGE ME 3 X $2.00=$6.00 THEY NEVER TELL ME THERE WAS AND ADDITIONAL PRICE AND IF THEY DO THEY SHOULD TELL THAT TO THE COSTUMERS SO NOW I WAS LOOKING FOR THE LOW PRICE ROOM AND I END WITH A $80.49 ROOM . AND I DID EVERITHING THE SAME DAY .

PLEASE I NEED HELP BECAUSE I DONT UNDERSTAND .
THANK YOU
CECILIA YNDART
239-574-1116 WORK
239-674-9817
ORBITZ RECORD LOCATOR:Y8G8FX
 7th of Apr, 2009 by   Kathie Cobb 0 Votes
I need to speak to someone with Orbitz I had a charge on my credit card for 41.94 Thia was not on the print out for the flights that I booked.
 23rd of Mar, 2012 by   disneydreams 0 Votes
I booked one flight through Orbitz. I made a mistake by booking the last search I did (which was for the following day) instead of the last "SAVED" search. I called customer service immediately who informed me that he could simply offer me a "courtesy cancellation" which would be back on my card within 5 days. During our discussion, I was talking to him about the flights that I had actually intended to book, which I didn't even think he was paying attention to. I get off the phone with him and proceed to quickly make the reservations I had originally intended. The flight home I didn't even book thru Orbitz - I booked it straight thru the Airline. I try to book my hotel but they're telling me that my card isn't working. I check my bank and I have 6, yes SIX! pending transactions: the $663 that would be eventually "courtesy cancelled", $319 (which appears to be the flight that I decided to book straight thru the airline, but Orbitz booked it), another for $318.40, plus three random $2 transactions. Now the flights I booked thru the airline have already posted - not pending, posted. So those are all linked to Orbitz. I only had one transaction with them and they charged me 4 times, plus their $2 fees.

They keep telling me to wait 5 days but my kids and I are leaving in 3 days and I can't reserve a hotel until all these pending transactions fall off!!!

After calling 4 different times to figure these charges out (which was another nightmare because they all gave me different information and kept blaming the airline) and reviewing others' problems, I seriously doubt that the charges will "fall off" like regular pending charges. I'm betting they'll just end up as a posted charge and I'll never get any money back. So if it's not in there by the time our flight's supposed to take off, I have to reschedule our vacation since we dont' have anywhere to stay. Which of course means that I will have to cancel another flight with them. Super. I was so looking forward to spending some time with the kids...

Another agent I spoke with asked why he didn't just give me a credit that I could use to book my correct flights with (At least I think that's what she said. I could hardly understand her.)

And I'm telling everyone I know what has happened to my family vacation. I can't change my scheduled work vacation days at this point so now they're wasted. If I ever do get any of that money back, I won't be able to take the kids anywhere.
Thanks a lot Orbitz.
 2nd of May, 2013 by   Roberta Edens 0 Votes
please confirm my flight. I hit the wrong button on my ipad so did not get to see the results. I always se orbitz with no problems. can you get back to me. Robert m. Edens Dfw to dsm
 24th of Jul, 2013 by   Carole Jagt 0 Votes
We have booked flights to San Jose Costa Rica on Nov.12/2013.
travel insurance plan 1443 policy #IBORB22606098
travel insurance plan 2395 policy #IBORB46343428
travel insurance plan 2395 policy #IBORB21019208

Please explain the charges made on our Visa. I understand the exchange on the quoted price, but what are the other 3 charges?
The ones for $38.69, $77.38, and $96.73. It looks to me like you are charging us for something that is over and above what is on our bookings. We were not aware it would be in US funds either. Please clarify. Either email me or my phone # is 403-704-1432 We live in Ponoka, Alberta. Canada Mrs. Carole Jagt

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