Old Navy

My mother bought a pair of jeans from old navy ( $19 sale), she asked me her daughter to purchase her another pair which indeed intended to the next day.Day later I did, searching for her size being 12 LONG, i scanned scanned and scanned.

Finally finding a pair that said 12 long I bought them and gave them to my mother. Day's later she decided to try them on and realized that the jeans didn't fit. The sizing specifically said 12 Long but they were too short, so of course she decided to return them or exchange all she wanted were her jeans. Today my mother went to exchange them and instead of return her money back or exchanging the jeans, they were insinuating that she cut them and sew them back together just to return them, when the jeans I purchased that way but didn't notice the length(My fault ?).

The problem is if the pants looked that way when i bought them and someone did indeed cut them why exactly were they able to be returned and now it's my mother's lost. The story was said the jeans were purchased that way, but the blame was on my mother because she noticed that the jeans were tampered with and wanted an exchange, yet she couldn't. If that’s the case the jeans should’ve been returned or exchanged by the person who cut the jeans, instead of the cashier constantly trying to make it seem as if my mother did it. Why didn't the cashier notice before the person who returned the tampered jeans notice that they were messed up, or even put them back on display as 12 LONG, when they were cut short ?

Therefore she left the store without the tampered jeans, new exchanged jeans nor her money back.A WASTE.