I did a loan notification in May, wanting to keep my house I did what they asked and gave them the down payment of $1, 500. They said to make 2 payments for the first two months in the amount of $2, 498.00. They still managed to send me a statement with late fees and other fees on top of that. I could not make my original payments that were around $2, 100.00, why I agreed to it is beyond me. I recently contacted them again and advised that I just can't make those type of payments. They said that I could do another loan notification and that I would now have to come up with almost $2, 700.00, which they said was an average of two monthly payments. I told the rep if that was true then why the first time was my down payment only $1, 500.00?
He could not answer me. I then asked if they were participating in the Hope for Homeowners program, he said that at this time he did not see that my loan would qualify that they had already sent letters to who did. I said that the program states that if the amount of your payment exceeds 31 percent of your income and that you needed to check with your mortgage company to see if they were participating. If you are participating and I fit the qualifications why can't I start the process.
All he said was you might qualify later, but in the mean time the longer I wait the more my downpayment on a modification may go up. I could go on and on, specially on how when you call customer service you get people who read a script from India. I have asked several times that I wanted to speak to someone in West Palm Beach and I get switched back to the main menu and get the same customer service in India. They act like they want to help but have the attitude of 'oh well'...