Complaint Rating:

I had been impressed with Carmax and purchased two cars from them in the past. This time I saw what life there can be like if you are one of the unlucky ones. I bough a used car for >$30k. (Turns out the price was fair enough btw). However, it was delivered to me in terrible condition. I also noticed that after I handed over my check their treatment of me degraded considerably. After driving the car for a day and speaking to their management several times I realized my business meant nothing more to them than not having it. (Such is the modern business model I guess) I returned the car and now hope to get my money back.

My suggestion to anyone is to not believe their advertising or past experiences with them. Especially in this marketplace there are better deals (and better treatment) to be had elsewhere.