Complaint Rating:

Company information:
NetZero
06599 30.50 Street
Gobles, Michigan
United States
Phone: 2696280103

I have had netzero for a few months and have had problems with the service. I called to cancel my service because I was tired of complaining. The young man on the phone said how sorry he was and offered me two free months service. He said they had been doing some work on the service and he really didn't want to lose me as a customer. Like an idiot I agreed. He said I would have another mail with the service too which I told him I didn't need. It ended up not being 2 free months but 24.99 extra for a megamail box that I didn't order or want and am still being billed 14.99 for the high speed dial up (what a joke). When I found out about the billing I was very angry and called them. they changed the 14.99 to 18.89 and didn't take the 24.99 off the bill like they said they would. I am livid!!! I have contacted a CLASS ACTION ATTORNEY to see if there is anything that can be done to end this wide spread abuse of the American public. If you are interested in this please e-mail me at: doegirl54@aol.com Hopefully we can stop them. Don't think that just because it is a small about it doesn't matter, it does! From another site I found that Unitedonline who owns netzero has 366 employees and grossed $167, 520, 000 last year. I'm tired of having my pocket picked, how about you?