Ive been a member of Netflix for about 5 years till now. I received an email notification telling me my automatic payment didnt go through and i need to update my payment option ( credit card).
I signed on to my account, entered my credit card information and submitted, came back declined. "reason" Netflix no longer accepts prepaid debit cards as payment. First, this is not a "debit card " rather, a credit card issued from my bank through Master Card.
I checked my credit card account to be sure i wasnt over my limit and i was well below it. Also, i do have a couple other cards issued through Visa, . Im not sure what constitutes a prepaid card vs debit. when i think of a prepaid card, i think of going to local Wal-Mart buying a gift card with a visa logo etc on it.
My Visa Debit card is issued through Social Security and the other card is a paypal master card i use for Ebay and it is directly linked to my checking account. Neither of these cards would work for the same reason, it states they are prepaid debit cards.
my second complaint is the fact that NO WHERE on Netflix's website to they have an email contact link to email there customer support or lodge a complaint. If they DO have one, its realy hidden well. I did call them after i couldnt find an email link and the rep was rather nice. but informed me he was sorry, but there is nothing he could do.
I informed him after 5 years, i wish to close my account. He didnt even try to save me as a costumer, just went ahead and closed my account.
This is what i hate about companies that start out small, they eventually get to a point where they are not hurting for money and want to put tougher rules in place, little do they know, it will harm them. Prior to me writing this i read other "news" website complaining about the same thing with netflix.
I realy enjoyed netflix..for the past year, the only thing i have been ordering is the tv series "star trek voyager" LOL ( im a trekee). I cannot find any other outlest that rent the episodes so im left in limbo now. No worries, Ill purchase the DVD's.
IM sure one day, when this becomes the demise of Netflix ( if it in fact does ), they will be emailing, calling, mailing x-members like myself appologizing for the errors of there ways and plead for us to come back..NOTTTTT.. I never EVER do. I let them know realy fast they had one chance to appease me as a customer, there loss!