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I went into a 24 month agreement on 1/16/10 with Omni Fitness & Health in Fayetteville, NC for a gym membership which was to bill $37.00 per month for the 24 months. The only option for payment was to do an auto draft from my bank account. At the end of the 24 months I contacted National Fitness at 800-658-7727 to confirm that no more payments would be deducted from my bank account since my membership was over. I was told by the representative that I had to send in a written request in order to stop the recurring payments and that it would take 30 days. I then advised her that it didn't state that anywhere on the contract that I had signed. She then directed me to the Renewal box, which was checked, and said since that was checked, I had agreed to renew my membership. I then read the renewal agreement on the contract verbatim to her, which states: "This membership agreement is renewable at a guaranteed rate of $37.00 per month for 12 months upon completion of the renewal agreement/application at the Omni Health & Fitness at the address above if the renewal agreement/application is completed prior to 30 days before your expiration date with a written request for renewal". This is clearly giving me the option to renew at the end of the 24 month membership at the same rate as long as I do so 30 days prior to the end of the membership along with a renewal application and in writing. I did not, will not and have no intention on renewing this membership. The representative assured me that I will continue to be billed again even if I send written notice to cancel because I hadn't sent notice to cancel within 30 days of the contract end date. No where is this stated on the contract. I then asked to speak to a supervisor, the rep said she was one, I then asked to speak to her supervisor but she refused to let me speak to anyone other then herself. The only thing she offered was the address. I then disconnected with this rep and contacted Omni Fitness & Health and the women there stated that since the renewal option was checked on my contract that the contract goes on a month to month basis unless I cancelled in writing. Once again, none of this is stated on the contract. These people are not abiding by their own contract terms and seem to be twisting the actual contract terms to fit their need to keep deducting money from customers bank accounts. The only cancellation request in writting that this contract states, is if you decide to cancel after the third day of signing the contract, which for me would have been on 1/19/10. This company is clearly involved in illegal billing practices.
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