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Mycleanpc.com

Posted:    gagnons994

customer service

Complaint Rating:  98 % with 276 votes
I purchased an antivirus software from the site for $39.98 because I was having issues with my computer that their software claimed to fix. During the sale process, I read that I would receive an e-mail with pertainant loading information and a receipt. I bought a copy. I did not receive an e-mail and had problems downloading the software. I ended up removing the software from my computer. I tried the process again, hoping to get an e-mail. I paid ANOTHER $39.98 for a second copy. The second copy loaded just fine. I never received an e-mail receipt and figured out how to download it on my own. I ran the software and encountered more problems than I had previously. I ended up removing the software from my computer and re-setting my computer to 2 days earlier. Problem fixed - no thanks to mycleanpc.com. I read through the return policy and I cannot ask for a refund because I don't have the information that was supposed to be in the e-mails I never received from them. I'm out almost $80 for useless software that has been removed from my pc. Nice scam mycleanpc.com!


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 18th of Feb, 2010 by   CYDE_SUPPORT -1 Votes
On behalf of CyberDefender Corporation, we apologize for any inconvenience you may have encountered with MyCleanPC.com. We are continually making improvements and are dedicated to giving our customers an optimum experience.

CyberDefender operates 24 hours a day, 7 days a week, and we have technical support staff located all over the world. A large number of our techs are based in the US. Please feel free to contact our headquarters at 866-793-0454 or email us at supportATcyberdefender.com. We look forward to assisting you.
 20th of Feb, 2010 by   CYDE_SUPPORT 0 Votes
CyberDefender Corporation is committed to providing first-rate Internet Security software and services, as well as quality customer satisfaction. We are interested in reconciling this matter and have initiated direct contact with Mr. Hatting . Our customers are always welcome to contact our headquarters 24 hours a day, 7 days a week at 866-793-0454 or email us at supportATcyberdefender.com. We are looking forward to providing a solution.
 21st of Mar, 2010 by   TyEE 0 Votes
they start off scamming online, then they make so much money with scams they afford to get on tv, and once you get on tv, noone would ever suspect a scam!!! yea right... they should all be shot along with that bob guy from extense... they started just online scamming and got huge and made millions on a product that does as much for your sex drive as eating dirt off the ground ... why wont they stop these scams ... someone do something ... and we wonder why the enconemy is so screwed up
 22nd of May, 2010 by   charlie brown +1 Votes
CyberDefender Corp. is in business for one purpose only...To scam you out of your money for their worthless piece of shit spyware and malware.

You can take a brand new computer that has never been on the internet before and let them scan it and they will find over 1000 "bad" things wrong that, incidentally, they had just installed when you allowed them to scan your computer for spyware, malware, etc.

You will be VERY sorry if you have ANYTHING to do with these son-of-bitches!!!
 24th of May, 2010 by   BlueMondays -1 Votes
Wow, you just sound like a crank with a mad-on against ANY business that advertises in the media, as your MANY, often-repeated rants on the subject would prove!

Let's see, what have you posted so far...
http://www.complaintsboard.com/complaints/scams-c231266.html
http://www.complaintsboard.com/complaints/the-truth--must-read-c257604.html
http://www.complaintsboard.com/complaints/scams-perportrated-by-news-media-c263583.html
http://www.complaintsboard.com/complaints/read-this-important-c263630.html

You post this same silly rant over and over and over and over and OVER again.

Plus I find it hard to believe that some antivirus company has actually WRONGED YOU!!! so bad that you'd actually want to assault its employees. From another one of your comments:
"I would like to hear of some one going to their offices and sending them to the hospital in VERY serious condition...Now that would be worth $40.00, wouldn't it?"

So far you hate the Cash4Gold people, the Acaiberry people... You really need to quit quaffin' that ol' hate-o-rade, Charlie. Either that or quit using the name of my favorite Peanuts character. :-P
 25th of May, 2010 by   CyberDefender 0 Votes
On behalf of CyberDefender Corporation, we apologize for any inconvenience you may have encountered with our products and services. We are dedicated to giving our customers an optimum experience, and would be happy to work with you to solve any difficulties with your refund. Please feel free to contact our corporate headquarters at 866-793-0454 or email us at supportATcyberdefender.com.
 31st of May, 2010 by   charlie brown 0 Votes
Blue Mondays, you scamming shill s.o.b, You KNOW I am speaking the truth but shills like you don't want the truth to be spoken in a public forum.

Yes, I have written a lot about these scams you represent and defend and I STAND behind everything I have said about all of them.

No body reading this will believe ANYTHING you say to defend your various scamming activities.

I personally do not want to harm any one...I said I would like to hear that some body that has been scammed by you and your co-horts, or any other scammer, would go to your offices and...well you can can imagine the rest of the gory details and it ain't pretty.

No anti virus company has harmed my computer because I NEVER, EVER respond to ANY, I said NOT ANY of these SCAM ads and commercials on TV, Radio, or the Internet. I KNOW the ALL the so-called "FREE TRIALS" are not free but are huge scams to get your credit information

I will not ever give my credit information out on an internet page ...EVEN THE ADS LISTED HERE ON COMPLAINTS BOARD ARE SCAMS...PROVE ME WRONG!!!

I have not been scammed by any of these scam companies but I really feel for those that have been scammed by them and if I had been scammed by them, I would spend my last dollar to hunt them down and ..well...you know the rest!
 31st of May, 2010 by   charlie brown -1 Votes
Doesn't anybody ever take the time to Google search a company BEFORE giving out their personal credit info?

I can't believe how gullible people are these days. It's almost like they were born YESTERDAY, with the intelligence of a baby. You cannot trust ANYTHING OPRAH, Tom Bosley, Rachael Ray, Rusty Wallace and His Son, or anybody else advertises! That, sadly, is a fact of life these days.

DO NOT believe ANYTHING, ANYBODY says or recommends about ANY product or service, on ANY website, on ANY TV or RADIO program or COMMERCIAL. The infomercials you see on TV are the WORST SCAMS ever; they will SCAM you for THOUSANDS of dollars, if you are dumb enough to fall for their GET RICH QUICK lies!

The PHONY BALONY NAMES these companies use just scream SCAM but apparently some of you STILL can't hear it!!!
There is NO magic pill for anything!

Many of these SCAM companies are not based in the USA, but you don't usually know that when you order. SO DON'T ORDER!
Once you give them your credit info, it is then TOO LATE to change your mind, even if you TELL them you do NOT want to order before you hang up or get off the website! The "free Trial" STARTS the DAY YOU CALL TO ORDER their crap...Not when you RECEIVE the product. They delay shipping it to you so your "FREE TRIAL" has expired BEFORE you even receive their SCAM product. then they start charging your card anything they want because, technically, YOU GAVE THEM PERMISSION TO CHARGE ANYTHING THEY WANT! ALL the "FREE TRIALS, just pay S & H" is set up this exact same way, No matter which products or guarantees or testimonials they may tell you about.

You BEST alternative is to call your Bank or Credit Card Company the very DAY YOU MADE THE CALL to the scam company, or at least within 2 or 3 days, telling them that you have lost your credit card(s). Do NOT tell them about your screw-up with the scam company. Also tell them NOT, I repeat NOT to notify the companies that you allow to take money from your account on a month to month basis your new card number! You, yourself, will notify them instead.

Take a look below at some of the other SCAM products and services out there and there are more popping up everyday.

All the Government Grant Sites, All the Google Ad Sites, Save on Resorts.com, All the Internet Loan Companies, All internet Mortgage Reduction Companies, Smoke Assist, Smoke Assassin, Cylapril, Blue Hippo, Guaranteed Consumer Funding, Purity 12, Family Savers Club, Credit Diagnosis, TLG Great Fun, Cymax Stores, USA Credit, People PC, Visa Green Dot Gold, Well Watch MD, Planet Fitness, US Fidelis, Stop Repair Bills, 777 Save Club, Identity Theft, Google Cash Success Kit, Quick Profit Kit, Nature berry, Glymetrol, Access Cleans, Click Money, Extenz, Health Focus, Key Club Save LLC, NSS SB Smile, Dri Symantec, Aqui Burn, Wu Yi Tea, Nature Detox, Grant Funding Source, Elite Pac, Last Chance Payday Loan, Viv3 Labs, Pro Flowers, Global Wellbeing, Easy Saver, Ultra Lift, 200, 500 cash loans, Pristine Health, Best4Loans, Redford Financial, Acai Berry Flush, NatraPure, Resveratrol Ultra, Wellness Lab, Razzle-Dazzle Smile Pro, Colon Cleanse, Smile Brite, Acai Berry, Trading Planet Ltd., Ultifreshwell, Beauty Sculpt, Life Cleanse, World Fitness Club, Celebrity Smile, Online Biz Kit, Online Cash Success Kit, Wealth On Line, Bank Card Empire, Merchant Referral Solutions, Maximum Business Concepts, Video Professor, Free Credit Report .com, Premiere Whitening, Rezvclear, Wellbhealth, Ezy Kit, Grants 360, and hundreds of other sites you may not be familiar with, yet.
Here are more SCAM companies, with more popping up with different names every day!

MY CLEAN PC.COM, ACAI ELITE, TRIAL BOTTLE, DAZZLE WHITE, Reg cure/ safe cart, Power Colon Cleanse, Erase Credit Card Debt, Colon Cleanse 3000, RezXtra, VIV3 ACAI life, Internet Profit House, CLEANSE, GOOGLE FORTUNE, ACAI BURN, ACAI BERRY BREEZE, GRANT WEALTH KIT, Dr. FLORAS COLON CLEANSE, GRANTS 360.com, 200cas Cash, Acai Advance, ACAI BERRY DETOX, Google Biz Kit, ACAI BERRY MAX, Nature Cleanse, Pure Resv, Maxaciburn, WY YI tea, HealthRezV, Tax Masters, All the free money GRANTS sites, colon cleanse, Miracle Beauty Creams, get rich quick, Tax Settlement claims and buy houses for $300.00, pennies on the dollar, mortgage refinance, Mortgage Modification, Extenze, Weight Loss, Gold buyers, Cash 4 Gold, Payday Loans, Penis Enhancements, Dating sites, Auto Insurance (US Fidelis and Rusty Wallace), & others), credit card relief, and all the "free trials, just pay shipping", are ALL SCAMS to get your credit information. They will promise or Guarantee you anything it takes to get your credit information!

ALL of the so-called GOOGLE ADS are a complete SCAM, No matter which website you saw it on, Do not believe any so-called testimonial, they are 100% FAKE, PLAYED BY actors. If you don't BELIEVE me, try one or two on this very Complaints Board page, I dare you!!!

NEVER, EVER respond to an internet loan offer that requires you to wire or Western Union any cash money to them…..These are ALWAYS a HUGE SCAM, there are NO exceptions to this, YOU WILL LOSE ALL THE MONEY YOU SENT THEM AND YOU WILL NOT GET A LOAN!

There are NO legitimate internet loan companies….They are ALL SCAMMERS!!

Read the TERMS OF SERVICE of ANY product carefully before ordering ANYTHING. IF you can’t read the TERMS OF SERVICE before you give your credit info, DO NOT ORDER FROM THEM!!! Stay safe …DON’T order anything from the internet, TV or RADIO. Most of the time, you can't read this until you have given them your credit information and by this time, it's too late! If they want to put you on a recurring monthly charge, or sign you up with some other "FREE TRIAL", STAY AWAY at all costs.

These recurring monthly charges are hard to win against your credit card companies and banks because they will argue that you AGREED to the charges. The Scammers KNOW that, also. Your only recourse is to claim that your card(s) were lost and do it THAT DAY, don't wait!

The Banks and Credit Card Companies are, in fact, A HUGE PART OF THESE SCAMS!

We are a nation of naive, trusting people thinking we are about to get something for nothing or near nothing.
All we have to do is freely give our credit information to a voice on the phone we can BARELY understand, or worse, to a scam website we never heard of before. We give out information to them that we would NOT give to our most trusted BEST FRIEND. It's no wonder America and Americans are going to HELL in a hand basket.

NEVER, EVER RESPOND TO ANY INTERNET AD, TV OR RADIO AD, NO MATTER WHAT THEY PROMISE OR GUARANTEE and no matter which program or website you saw or heard it on. They are all lies. The so-called testimonials are paid actors, NOT REAL, ACTUAL TESTIMONIALS. Their Guarantees are worthless, they mean absolutely nothing.
Do you REALLY think they would allow a negative testimonial in their commercial?

Has it ever OCCURRED to you people to try to get these goods or services LOCALLY first? And if you CAN'T get it LOCALLY, you DON'T REALLY need it.

It looks like almost all the companies, anymore, are getting on the SCAM bandwagon, (Price line, Pro Flowers, SMC, Hotels.com, a lot of the major banks) except possibly the LOCAL ones.

Hey...By the way...The Banks and Credit Card companies are in on these scams. THEY ALREADY KNOW ABOUT THEM!!!

They could reverse these charges on your say-so only, if they wanted to, but they prefer to continue the scam with their partners, the scammers, so they can, hopefully for them, cause you to rack up several NSF fees.

Once in a while, a bank or credit card company will reverse all the charges and block further attempts to charge your card, but more often than not, they will screw you just as DEEP as the scammers are! THINK ABOUT IT!
 1st of Jun, 2010 by   BlueMondays -1 Votes
Sir, judging from the above incoherent screed, you appear to be one of them certifiably insane Internet wingnuts.

I cannot comprehend why you choose to live in a capitalist country with your attitude.

For your own good, I urge you to read the below webpage:
http://psychcentral.com/disorders/sx37t.htm

Over and out.
 2nd of Jun, 2010 by   charlie brown -2 Votes
Sir Scammer defender, I believe in honest capitalism but not the stealing kind as you apparently do. You think it is ok to lie, cheat, steal from any one and promise them anything it takes to get their credit info to use any way you see fit.

My "screed" was very coherent and makes very good common sense to most people except the scammer world, of which you are a proud member, and I am far from insane.
 10th of Jun, 2010 by   Chris Smith5 +1 Votes
Funny, even my computer said ...to down load their crap... "may harm your computer". The last two scams like this one, [same" cyberdefender corp"] I put on a fresh reload computer to test its claims with no problems or web usage on the computer, and it still showed some 300 "errors" to which the known company "NORTON" Windoctor said the computer was fine, and my Legit AV soft ware keeps showing "no problems". I have repaired dozens of computers this year that made this mistake, and then using a LEGIT AV company fixed the actual problems [mostly Cybers malware] and yes it costs around the same price, but over all it costs a far less than Cyberdefender because it actually fixes the real problems, including their installation.
 27th of Jun, 2010 by   John Lisante +1 Votes
I have always believed that these kind of online computer cleanup programs were a scam. As it is pointed out here they simply infect your computer during the scanning process, or make you believe that it is, to scare you into buying the product.

Go buy Norton Security or another reputable brand and download from the disc and clean your system off. You will have to renew every year but it is worth it.
 18th of Aug, 2010 by   Amiga5 +2 Votes
I put this on a Linux system through WINE.

Tells me I have 104 infections...


Ya, Right...


Stay away from this one. It infects your machine


I mean like come on. A Linux system with 104 severe infections
 18th of Aug, 2010 by   CyberDefender -1 Votes
Hello, I am a CyberDefender customer service representative, and we would be happy to address any and all of our customers' concerns.

@Chris Smith5, what you have discovered is that rebooting that particular new computer produces 300 registry errors, which is a normal result of a registry scan. Any time you so much as move the mouse, you are creating new registry errors. They simply result from normal use of the computer. The main difference between a free registry cleaner and CyberDefender's paid version is that the free cleaners very often will simply remove all the errors they find automatically, whereas CyberDefender's Registry Cleaner offers you the choice as to which errors you want to remove. (In short, those advanced controls are not a bug, they are a feature!)

Also, like many antivirus programs other than CyberDefender's Early Detection Center, AVG is notably antagonistic to other antivirus programs, and will always seek to convince the user to remove them as malware. Most other antivirus programs besides ours will have an antagonistic reaction to ANY other antivirus program on the same computer, be it a rogue antivirus, or a legitimate competitor antivirus program. The AVG program's antagonistic reaction to other antiviruses does not necessarily however mean that ALL those other antivirus programs are automatically put out by rogue scam companies; all it means is that AVG REALLY doesn't want you to be using any of their competitors' products.

@John Lisante, it sounds as though you have recently found out that rogue antivirus programs exist, but not yet discerned how to distinguish between a rogue and a legitimate antivirus program like Norton, Symantec, Trend Micro, AVG, Avast, or CyberDefender's Early Detection Center. We are quite sure that our NASDAQ-traded, California-incorporated company does not produce rogue antiviruses. The FTC would not allow a rogue antivirus company to advertise on national television, for example.

@Amiga5, sir, you cannot have downloaded any of CyberDefender's software products to your Linux computer, as none of our products will run on any operating system other than Windows 7, XP, or Vista. None of our products were designed to be supported by the Linux operating system, so we cannot guarantee any results you get as a result of attempting to use our products on a Linux platform. Our products are not guaranteed to work properly on any OS besides Windows 7, XP, or Vista.

For future reference, it would be far easier for you to receive customer service from our company by directly contacting our company, rather than by posting a complaint on a website unaffiliated with our company. We would be glad to assist you in sorting out any difficulty with your accounts, but we cannot locate your accounts based on your http://www.complaintsboard.com online names.

At any time, any dissatisfied customer can contact our corporate headquarters at 877-229-5957, or email us at supportATcyberdefender.com, and please be sure to give us your full name, date of purchase, and the email address you used when you made your purchase. We will be happy to assist you.

Please do not hesitate to contact us if you require any assistance.


Thank you,
CyberDefender Customer Support


 8th of Sep, 2010 by   Anon a miss 0 Votes
Quote Charlie Brown:
"No anti virus company has harmed my computer because I NEVER, EVER respond to ANY, I said NOT ANY of these SCAM ads and commercials on TV, Radio, or the Internet. I KNOW the ALL the so-called "FREE TRIALS" are not free but are huge scams to get your credit information"
so if you don't use these programs how do you know so very well that they are scams. You my friend are Insane and need help and/or a life. I personally suggest looking for both.
next time try a program before you bash and dont believe everything you read on the internet.
 11th of Sep, 2010 by   charlie brown 0 Votes
I only have to READ the other complaints to KNOW THAT THEY ARE A SCAM.

I will take the other people's word for it that have already been scammed by people like you!
 24th of Sep, 2010 by   P.J. critic +1 Votes
I don't know what to think so to be on the safe side I will order nothing. I too here alot of negetive things about these companys and if even a reasonable doubt arrises, it should be enough to keep people from making a big miststake. Take my advice and go to Staples or somewhere like that and buy the software for your computer protection.
 24th of Sep, 2010 by   P.J. critic 0 Votes
YOU USED TO BE ABLE TO ACTUALLY GET LEGIT THINGS ON THE NET BUT SO MANY SCAMS HAVE INFECTED ALL OUR ABLITIES TO DO BUSNIESS IN CYBER SPACE THAT IT JUST ISIN'T WORTH IT ANYMORE...DAM SHAME
 26th of Sep, 2010 by   Avenging Angle 0 Votes
I moved to Quebec with my new wife. I am an American Citizen 45 years old. Ever since my first computer, HP 166mghz, there have been people ready to take my money. I only buy system check software from the store. You know what you get and who is selling it. Get off your butts, go to a store, buy it for $10 more than online. Do not even buy a resubscribe at the end of the coverage cycle. Yes, you will spend more money... but the hassle and the time to fix it is worth every penny. I agree, do not buy on line because the scammers are getting better at coping company logos and using the latest photo software. Oh, the Quebec connection... our neighbour used a scanning software and was double charged for the sofeware. Two weeks to fix and 9 phone calls. The home company was in Croatia. Does that mean they are bad...? you decide. Take it to shop and pay $ 75 an hour, or... a Croatian company Do research and not just with Goggle... but do the work save the headache.
 18th of Oct, 2010 by   McAfreak +2 Votes
As an experienced individual in software design/development, software testing, and computer problem solving (AKA help desk, tech support), I'd like to submit a comment relating to the accuracy of this "CyberDefender customer service representative." Here they are, numbered:
1. "Any time you so much as move the mouse, you are creating new registry errors."
YOUR MOUSE MOVIHG HAS NOTHING TO DO WITH CHANGES TO THE REGISTRY UNLESS YOU ARE IN REGEDIT AND ARE ACTIVELY DELETING THINGS! Anyone who did their research would know this
2. "You cannot have downloaded any of CyberDefender's software products to your Linux computer, as none of our products will run on any operating system other than Windows 7, XP, or Vista."
It's called Wine, buddy. And if there is no registry for a fully functional registry scanner to scan, it will crash rather than come up with errors. Once again, I am skilled in software development and testing, and I know how things work in computers. If the scanner can't find a registry to scan (meaning it's not a Microsoft Windows OS), it will, at best, report 0 errors. In most cases, it will crash.
3. "Our products are not guaranteed to work properly on any OS besides Windows 7, XP, or Vista."
Your products aren't guaranteed to work PERIOD. Your Terms of Service say, and I quote (but not in all caps like the terms, except for parts I would like to emphasize): "CyberDefender and the Protected Parties MAKE NO WARRANTY THAT THE WEBSITES OR ANY SOFTWARE DISTRIBUTED THEREFROM ... WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT THE RESULTS OBTAINED FROM THE USE OF THE WEBSITES WILL BE ACCURATE OR RELIABLE, [and on and on]."
Warranty and guarantee are almost interchangeable from a legal point of view (I've studied business law).
4. "I am a CyberDefender customer service representative."
No you are not. If you are, you lack critical skills or knowledge (or choose to hide them because you want some of the scam money), or you are regurgitating what the sales rep reading over your shoulder is telling you.
5. "The FTC would not allow a rogue antivirus company to advertise on national television, for example."
You would be AMAZED at the mistakes people make. The fact that the websites you advertise all have different names is also convenient for you because it makes them seem like competing companies. In fact, I bet you have separate "entities" (that don't really exist, but are there to fill in gaps for the scam) with these names so you can feed the FTC this crap. Also, I'm pretty sure there are no policies about Rogue Antivirus Companies advertising. Plenty for scammers, which is why you have had to use so many different web sites and "entities" over the last few years; but not for Rogue AV companies.

Also, your website has false advertising on it. CNet most definitely did not rate any of these websites or their software with 4 stars. It was most likely people you hired to give it ratings (as the ratings are done by the consumers) who shot it up. A company with enough money at its disposal could certainly accommodate this, and even make it come from different external IP addresses (didn't think I knew about those, did you?).

Also, it seems to me that every one of CyberDefender's posts on this complaint have been marketing attempts--nothing but sales pitches. This is the only one that actually addresses the problems, albeit with false information crafted to look real. You could have a class action lawsuit filed against you right now, and you would lose so badly that you wouldn't know what a computer was anymore (thank heavens).

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