The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (10 mins ago)
Knowledge Source
Scammers; Jon Giann and Dymphna Boholt
2. (1 hr 33 mins ago)
Mbi - Probiller.com
Charged me monthly for something I don’t know.
3. (1 hr 48 mins ago)
Fisher & Paykel DCS 5 burner stove
Defective stovetop and no way to get it repaired or replaced!
4. (2 hrs 4 mins ago)
Cash For Iphones
Awful Experience!!
5. (2 hrs 5 mins ago)
Associates in Opthalmology - Dr. Daniel Zimmer
Don't Let Dr. Dan Zimmer Near Your Eyes!

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Motability Complaints & Reviews - Refusing to provide car for my mum

Motability Contacts & Informations


Posted: 2012-04-26 by    Tulip-2012

Refusing to provide car for my mum

Complaint Rating:  0 % with 0 votes
Contact information:
United Kingdom
Before my mum got her first motability car I asked the dealership to tell me what we could use the car for.
The Dealer said social, domestic and commuting to work.
I then asked the dealer if I would be able to use the car to drive to work and back and also advised him that I did not live with my mother however I'm only 2 minutes away from her home.
The dealer said yes I would be insured to use the car for work.
Then this year in February I contacted Mitability because I needed some information. And I was advised by the adviser that I'm not insured to use the car for work if I don't live with my mum.
I was shocked so I contacted the insurance company and they said the same.
I was extremely upset to know I had been miss informed by the dealer I then made arrangements straight away to buy my own car.
And my mother was due to change her motability car in March this year and we got a call from the dealer to say the car had been canceled by motability.
I called them to ask them why they had done this and all they said was we had gone against their terms and conditions.
I tried to explain to them that it was due to the incorrect information provided by the dealer but they even refused the appeal.
I the contacted several dealerships and asked to speak to their motability specialists and I asked the all the same question if I would be insured to use the car for work even though I don't live with my mum and each one of them said yes.
I recorded these calls and emailed motability and still they have refused to change their desision because they don't want to admit they were wrong.
My mum is a very ill person and I supported my mum and took her to see the grand children who live quite far from her and now I don't know when she will see them again.
My mum finds it a real struggle getting in and out of my car because it's very low down.
Please can someone advise me what to do I tried to find the contact info for the chief executive of Motability but I have been unable to get it.
My mum is now isolated all thanks to the wrong information from the dealership.


Comments United Kingdom Other
Share with others:  
Was the above complaint useful to you?    

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)


Corporate Tax Scams

RSS Feed
Login close

Forgot your password?