MorEnergy reviews and complaints
Hot Water Tank Rental
November 2009 I had a man come to my door telling me he was contracted by the goverment to replace old water heaters with new energy efficient models. He showed me a copy of his 'government' id and had me call a number to confirm that he was legitimate. After looking at my current water heater he told me that it was probably 15 years old and that I could save some money by having a new one installed. He also indicated that the current PVC exhaust pipe would have to be changed because it is no longer legal, but that they would do that at no charge. Sounded great! They had their contracted company remove my old tank and install the new one, with no problem, everything done that needed to be done, right? A couple months went by and I still hadn't received a bill for the rental. I had previously been with Reliance who bill quarterly, so I thought that I would wait a little longer to see if that was also the case with morEnergy. Around the middle of April 2010 I still hadn't received a bill so I called morEnergy and spoke with a service rep. I was told that they are a 'green' company and do not provide bills unless you are with a natural gas supplier who they have partnered with, and it will show up on their bill. I am with Union Gas who of course they did not partner with, so my only option was automatic withdrawal. Fine, I gave them my information, faxing a voided cheque so that they could start withdrawing the monthly fees. Two more months go by and still no bill (obviously!) and still nothing has been withdrawn from my account. Again I contact morEnergy and they don't have my banking information on file. I again fax a copy of a voided cheque. The end of August comes and still no withdrawals from my account. Another phone call and surprise, no banking information on file. I again provide the information. Late November 2010 I receive a letter in the mail from Bond Street Collections about my morEnergy account. I am seriously in arrears and without immediate action my file would be sent to the Credit Bureau. I had never been once contact directly by morEnergy about my account and had made several attempts myself to have the issue rectified. I was furious and wanted nothing more to do with this company. I sent a cheque and a letter indicating I would be terminating my services by courier so that I knew they would arrive. A couple weeks later, I receive a invoice from morEnergy with a charge of $3, 071.42 indicating a water heater buyout. I had not asked for a buyout but simply wanted to terminate my water heater rental agreement. I call morEnergy and apparently I had signed a 10 year contract and my only option out of the contract was a buy out. It was not disclosed to me at time of agreement that it was a 10 year contract - I would never have agreed to that. I had been give absolutely no paper work when the heater was installed (they're a 'green' company you know). I asked for a copy of the agreement which has been provided to me along with a Tank Replacement Acknowledgement Checklist. This checklist had my initials indicating that I acknowledge that any ceiling cuts made to gain access to venting would be repaired at my expense. In the meantime I had Reliance come in and replace the morEnergy water heater with one of theirs. The contractors hired by Reliance to install the new heater indicate that the old PVC exhaust pipe was still there, the morEnergy contracted company hadn't replaced it as they were supposed to do. The Reliance contractor was completely astonished and explained to me that if he did that he could lose his license. I took photographs of the old exhaust pipe for proof on his suggestion. Upon replacing the tank he also had to replace the copper gas line as the previous contractor had kinked the line during installation. Extremely dangerous! Thankfully the Reliance contract did all of the work and I am now sure that my home is safe. Another week goes by and I again receive a letter from Bond Street Collections dated Dec 10, 2010 (received Dec 22nd?) indcating I had 15 days to make payment or they will instruct their client to take legal action. I call morEnergy again. I know that the cheque I sent had been cashed so I wanted to make sure that it was actually applied to my account. The service rep indicated that payment had been received and applied to my account and that there were collection letters sent out in 'error' and to just ignore it. Call me crazy but I didn't exactly take her word for it so I called the collection agency for verification and am still waiting for a response. So I'm stuck with a morEnergy water heater that they refuse to take back from the Reliance contractor and I have a $3, 000 bill as my only way to terminate the rental contract with this company.
Company Business Name: morEnergy
Country of complaint: Canada
Address: Woodbridge, Ontario
The complaint has been investigated and resolved to the customer’s satisfaction.
billing
My contract says I only pay $1.00 a month for a year, for my furnace and because I got the furnace my hot water tank is only suppose to be $11. and change. For 2 months you have taken 50.79 for the furnace and 19.09 for the hot water tank. I am tired of this, you guys said you would credit me last month and then you do it again. I am not paying anymore until you clear this up.
Company Business Name: morEnergy
Country of complaint: Canada
Address: Huntsville, Ontario
The complaint has been investigated and resolved to the customer’s satisfaction.
These guys also have/had many other companies using the same sleazy tactics to get you to sign on. Blue Power, Morenergy (now National Home Services) and MANY more aliases... Blue Power has been charged and found guilty by the OEB and are quite infamous on the BBB website. ... check them out. They have even been investigated by the police. Buyer beware.. And don't believe the one or two positive statements about Blue Power/Morenergy on the net because it is so obviously them giving themselves a good rating. Lying is what they do best. Good luck by-passing all the damage you've already done Blue Power/Morenergy. Just google Blue Power/Morenergy and watch the repeat criminal behaviour... don't forget to check National Home Services too. I would personally like to see the Blue Power President, the VP and gals in the office prosecuted for what they are knowingly doing to seniors and anyone else unfortunate enough to sign up with these guys. Justice will prevail. Not sure how these guys sleep at night. Blue Power is very aware of what is going on because dozens of customers have been desperately trying to get Blue Power to fix their shoddy solar panel projects for 2 years. We remain ignored, with leaking roofs and projects that are so ridiculously faulty and shabby Blue Power had to stop getting the final inspections done. Think that's illegal too. Blue Power also slapped 2 liens on folks homes, unbeknown to them, when they signed onto the solar panel program. Seems they even forged signatures... anything to get the sale. Contracts are illegal and non-existent in some cases. Sound familiar anyone?
hotwater tank rental
Well we got taken. "MorEnergy" aka Enbridge Gas aka Direct Energy
We were told that Mor Energy was working in co-operation with the
Hydro distributors ( in our case Wasaga Distribution ) to replace their
old hotwater heaters. The one they would sell us on a monthly rental/
payment to own plan would be much more energy efficient and save us
money in the long run etc. They would remove the old tank on behalf
of Wasaga Distribution and notify them of the change over.
I expected in the next few weeks to get a bill from MorEnergy for the
agreed upon monthly fee. Instead I recieved my Enbridge Gas bill with
an amount for the hot water heater on it!
Meanwhile my Wasaga Distribution bill continued to come in showing
my hotwater tank heater rental amount of $11.00. I assumed this was
just an oversight and would be cleared up soon. When this did not happen
I contacted Wasaga Dist. and was informed that this was a scam that has
been carried out over and over again in the area. They said as far as they
are concerned we still have the tank and so must pay for its rental.
We have been told by MorEnergy that to buy out on our tank will cost us
$1, 797.58
Can anyone help me?
Company Business Name: MorEnergy/Enbridge/Direct Energy
Country of complaint: Canada
Address: Wasaga Beach, Ontario
The complaint has been investigated and resolved to the customer’s satisfaction.
I was scammed by moreEnergy in 2011, and was cheated into renting a water heater from them.
Soon after we moved into our new house a man showed up, saying that he was from a government agency and our water heater was 10 years old and inefficient, they could replace it for free.
My son was home alone. He was a college student and did not know there were scams in Canada. He signed
an agreement with them for us and had the water heater replaced.
When my wife and I returned home one month later my son told us about the water heater. When the bill came we found that it was 20 dollars more than the last heater provider's. We thought it was unacceptable. I called more
Energy to cancel the deal. They refused. We were new immigrants in Toronto and had a little boy to take care of so we gave up arguing with moreEnergy. But I want people to know moreEnergy was not an honest company.
This is not helpful because it is not specific at all? What is your complaint?
Denise and John are stupid. They know nothing. They don't have the power, which is probably why it folded. I'm glad John is getting to old that he had to quit. I hope his bank account became NSF along with Denise.
Wow. It looks like everything is a scam. There is a reason why over employed people find jobs at this company. It would probably make the top 100 worst places to work. A lot of disrespectful ### work there. Not all are really old.
Hi Frank,
Rosemarie T. Leclair is the Chair and CEO and probably the best person to properly answer your questions. If not Ken Quesnelle might be a good person to speak with..
here is the contact link for OEB:
http://www.ontarioenergyboard.ca/OEB/Consumers/Contact+Consumer+Relations
Not sure exactly who but here are the names associated with the Blue/Morenergy lawsuits so far:
Rosemarie T. Leclair (Chair & CEO)
Cathy Spoel
Ken Quesnelle
Here is the news release:
http://www.ontarioenergyboard.ca/OEB/_Documents/Press%20Releases/news_release_MorEnergy_compliance_20130718.pdf
At this OEB site, you can click on the top right hand corner to "file a question or complaint".
http://www.ontarioenergyboard.ca/OEB/Consumers/OEB+and+You/About+the+OEB
If you prefer to phone there are numbers on both of these links.
Good luck Frank, sure sad to see people still being affected by the same culprits.
PS. WHAT COMPANY CAME TO YOUR DOOR SELLING GAS?
Justice
Hello and thank you for all the info, but is there a specific department at the OEB that I need to talk to? Or do you think I should write an email?
Thanks again for your response, it bothers me to know that in a country like ours their are people that cannot find an honest way to make a living! And what bothers me even more is the people that work for these criminals, can you believe that yesterday a young women in her 20's came to my door a said she needs to inspect my gas appliances. Really at 20-something years old she has the experience to inspect ! There must be away to stop this type of soliciting just like the phone calls!
Hello Frank,
Morenergy was charged at least three times so far by the OEB. They had to pay heavy fines as well as send a letter to all the folks they ripped off with their water heater scam (including you) giving you the option to switch back to your previous provider at no charge to you. This DID NOT HAPPEN in your case (and others) and the OEB needs to know about it. Your contract was not confirmed if you dont even have a copy of it. You need to push to get a copy because chances are they forged your contract just like many others. Or simply changed it later.
I have been watching these guys for quite some time. Morenergy is not allowed to enter into any new contracts with low-volume customers for a couple years. Not sure they are adhering to that either. Morenergy was sold to National Home Services who are just as criminal and shady according to their history... their parent company is Just Energy they are just as bad according to BBB, and all the consumer complaint sites.
John Nassar and Denise Persaud are the key players and as far as I am concerned should be serving prison time for major fraud.
But instead of being in prison where they belong they have started a new solar company MorSolar... located in the SAME office as Blue Power. Their rating on BBB and OEB and pretty much anything you google re: Morenergy/Blue Power aka John Nassar/Denise Persaud is ridiculous and criminal. So to fix their bad reputation they simply change the name of the business or start a new one... they dont even have to move their office.
They have done this right under the BBBs nose. Look up Morenergy/Blue Power and see the same two names John Nassar and Denise Persaud... same names and same address as their new company MorSolar who now has an A on the BBB site because they are new. Nice tactic. How can John Nassar go from an F to an A overnight with the BBB when he has not corrected any of his deceptive practices or helped all of the folks (mostly seniors) whose lives he destroyed with his scams thus far.
We will be lodging a complaint AGAINST THE BBB for enabling the criminals to continue this long due to the gaping, dangerous hole in their useless system. You would think someone at the BBB could pull this together. Many OPP depts have been involved and have investigated, their excuse is, even though the OPP found Blue Power guilty of fraud/forgery they did not have the resources to convict. I have met many others in the same boat (solar panel rip off scam). Although our fight is with their solar panel scam it is identical to the furnace/hot water tank scams we have read about over and over for years.
Guess it was time to switch commodities in order to continue making money off the innocent and vulnerable.
Frank, I highly recommend you call the OEB and report morenergy's failure to comply with the charges set against them in the final order... read it here: http://www.ontarioenergyboard.ca/oeb/_Documents/Decisions/Dec_Order_morEnergy_20130718.pdf
Justice...
We were scamed also, yes it is a total scam! This salesman came to our door the day we were moving in, a tactic that I now no they have used this often. He told me he was from Enbridge and that he need to inspect the hot water heater, of course it needed to be changed. He told me that this was free of charge and he told me that nothing would change on our bill. Now, just moving that day with all the confusion of movers and boxes ect... and not ever seeing a bill before I was not even sure what I or how much I was paying or to whom. This all happened 2 years ago. During this period I received a call to witch I had to release the old water heater. At this point I thought something was up but I didn't real know and then almost to the day a year later I received a phone call from a women that told me that thier company bought morenergy. I asked her to send me a copy of the contract because I did not recieve one. She said if we send you one by mail that there would be a charge of $5. So I gave her my email but I never received anything. And now year after that they send me a bill for the 2 years. And now in the past week or so if been doing some research on the whole water heater and morenergy. And like all of you I am very mad that these companies can get away with these scams, then even if thier caught they can just sell the company to someone but still collect the money? If someone has any suggestions on how to get out of this scam, I would be greatful!
There are good water heater companys and there are Bad ones Morenergy is Bad Period !