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2.3 76 Reviews

Mate1 Enterprises Complaints Summary

25 Resolved
51 Unresolved
Our verdict: Engaging with Mate1 Enterprises, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Mate1 Enterprises reviews & complaints 76

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11:31 am EST
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Mate1 Enterprises charged for nothing. unauthorised charges

UNAUTHORIZED WITHDRAWALS FROM MY BANK ACCOUNT

03/12/2009 £31.63
03/12/2009 £50.00

I have canceled that Debit Card..

I hold an account in Ulster Bank
My name is Praveen Nair
[protected]@yahoo.com
mobile : [protected]

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9poundsteel
Arlington, US
Aug 01, 2010 4:43 pm EDT

mate1 has taken 150.00 from my account tht was not authorized. icancelled this the same day i signed up. an the transaction are still happenin. i want this stopoed and my monies placed bac n my account 150.00 dollars my name is jessie taylor phone number is [protected] asap pls

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9poundsteel
Arlington, US
Aug 01, 2010 4:37 pm EDT

i, d like too get this issue resolved pls

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9poundsteel
Arlington, US
Aug 01, 2010 4:32 pm EDT

myname is jessie taylor my account at bank of america has bn charged 49.95 for service tht were not used for 3mths. i cancelled this accounts mths ago from mate1. an the charges still exist. i, d like this to be resloved soon pls. an my monies placed back n account [protected]. total of 150.00 dollars. ur attention would be greatly appericiated. thank u. my phone number is [protected]

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Luis E Chediak
Hialeah, US
Apr 20, 2010 10:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

mate1.com I was charged my for nothing 49.95 dollars to my bank account date 04/19/10 please I need my money back.thank you

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Luis E Chediak
Hialeah, US
Apr 20, 2010 10:42 am EDT
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e-mail.piri2005chediak@yahoo.es mate1.com I was charged for nothing to my bank account 49.95 dollars my credit cart is visa [protected] please I need my money back to my bank account.

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dscobee
Yuma, US
Feb 18, 2010 3:00 pm EST

if you can automatically take money from an account, WHY can't you automatically send a warning E-MAIL. your are doing people wrong by steeling, taking money from people with out asking IS steeling.dalescobee@centurylink.net

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ENOCH CAMERON
Cowarts, US
Jan 09, 2010 7:25 am EST

mate1 one has taking over hundred thirty dollars from my account and it was not authorised I signed up for a $1.95 cent three day trail and $49.95 has been taken from my account twice and thirty something once and I want this stop and my money returned.My name is Enoch Cameron Phone NO.[protected] ASAP.

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10:57 am EST
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Mate1 Enterprises I was charged £31.63 for nothing

I had subscribed for a 3 day trial pack in mate1.com. After that on 3rd December I was charged £31.63 from my account for no reason. They are cheating. i haven't subscribed for more. But they took money from my account. Please refund it to me. please help me get back the money..

[name removed]
[protected]@yahoo.com
tel : [removed]
[address removed]

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1:01 pm EST
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Mate1 Enterprises e-mails after service cancellation

On 11/20/09 I accepted a 3 day trial offer for the Mate1.com dating service. On 11/21/09 (10:56 PM) via E-mail I cancelled this offer. It is Thursday (11/26/09) and I'm still receiving E-mail from this company attempting to lure me into viewing replies knowing if I do this than thay may be able to charge me $49.95 per month for any reply. I no longer want E-mails or any other particpation in this service knowing it is probably going to rip-off myself or any other participant whom chooses to use it. Your assistance and comfirmation to resolve this issue will be deeply appreciated. Sincerely, Bill Kelly.

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victorycc4
westfargo, US
Mar 23, 2011 10:16 pm EDT
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Cannot get messages sent to me because of supposed tech. difficulties. Going on for 2 days now. Online ambassadors seem to be playing games, for what I do not know. I will be cancelling my service shortly and better not have problems with that as others are having. Seems to be nothing but a scam to get your credit card # and do monthly billing for bull service. Will be talking to legal council if this grap continues

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john touma
broooklyn, US
Sep 14, 2010 11:04 pm EDT
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I am paying for a service, and being denied access, saying I am not human. I am outraged at this behavior, on part of Mate 1. How dar they force me to participate in their survey. Not interested. If that be the case give me my money back.--John Touma

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kent schmer
, US
Mar 22, 2009 9:33 pm EDT

i'm wanting to put a court case together to put an end to this site for ripping people off and get refunded the amount and then some for what they have ripped off from other people including myself and for fraudulently propatering as a respectable business when they aren't one, just need a lawyer and a coupl other people that have had their money taken by the site I'm not joking if no one has the balls to stand up to them then I will

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bigbubbles1
Manchester, GB
Jul 14, 2010 10:36 am EDT
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wish to close account not letting me been charged credit card amounts not agreed or autherisedby me one already taken for 34pounds others pending i signed up for 3 day trail and cant get off site also was told webcam for 5 pounds but charges pending for over 60pounds this isnot autherised and expect refunds how do u get contacted to sort this

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Anthony D Dunning
Princeton, US
Apr 05, 2014 4:52 am EDT

cancel my membership.You overcharged me.4-5-14.Anthony D Dunning.2469 E State Rd64, Princeton, IN 47670.[protected].

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Gary824
Montreal, CA
Mar 24, 2011 7:08 pm EDT

Huh I can check my messages just fine so I know its not the site itself. What are you using? I know mobile devices don't work all that well cause its not a site made for mobiles. Maybe try it on a different browser? IE9 the newest one has problems with some sites. Never had any problems with my billing there either. Good luck - their CS staff has always helped me with just a quick call or chat.

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CJ1985
Boise, US
Aug 03, 2010 8:00 am EDT
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Delete mate 1.com NOW

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CJ1985
Boise, US
Aug 03, 2010 7:59 am EDT
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I do not want any more profile from mate 1com. Just not interrest program. I am not ready to date now. Just can not afford the program.
But thanks anyway. No more e-mail start today. Delete now Delete, Delete Mate 1.com. Delete Thank you

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AnExpertMaster47
Bremerton, US
May 04, 2010 6:40 pm EDT

Nothing more to say. Just fix your own glitch.

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AnExpertMaster47
Bremerton, US
May 04, 2010 6:39 pm EDT

As ALREADY STATED, my complaint says it all. Thanks in advance for taking care of the problem.

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5:02 pm EST
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Mate1 Enterprises refund

I am not satisfied with Mate1 Services. I feel it is a RIP-OFF all the girls are looking for a sugar daddy. I'm Not one. Also most of the woman are from Canada. I can't be bothered with that I could not go to Canada I have no VISA. And I don't want them visiting me from Canada when there significant other is away or watching. Please cancel my membership and reverse any costs that I can Recoup to my VISA debit.

Thank You
David Waterhouse

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Shida
, US
Feb 22, 2018 5:54 am EST
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Would like a full refund please of £39.99 I only wanted a 3 day trial and close my account thankyiu

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John mensah
, GB
Sep 21, 2016 11:16 am EDT

Please I need my money back immediately
Details
John
Nick name Bob
Credit card no ending 0410
gyeniaw@hotmail. com
Address fk23ey
Falkirk
Make sure I get my money back

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Shida
, US
Feb 22, 2018 5:52 am EST
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Hi I only wanted 3 day trial can you give me my £39.99 back and close my account thsnkyou

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corey trobaugh
Alton, US
Feb 21, 2015 6:32 am EST

I signed up for 3days free trial kept getting people from far away and didn't care for this site and don't think it's worth 49.95 can't afford it for one and would like a refund

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Ic3cream207
Nashville, US
Jan 16, 2014 1:10 pm EST

I canceled my account. Bet yet still got charged. I would like my full refund asap To my visa. Very unhappy.
Thanks ic3cream207

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robert2117
, NZ
Mar 06, 2011 6:01 am EST
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please cancel my account and i want to pull out of mate1

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carloscl71
Taylorsville, US
Mar 19, 2010 5:54 pm EDT

I am not satisfied with Mate1 Services. I feel it is a RIP-OFF all the girls are looking for a sugar daddy. I'm Not one. Also most of the woman are from Canada. I can't be bothered with that I could not go to Canada I have no VISA. And I don't want them visiting me from Canada when there significant other is away or watching. Please cancel my membership and reverse any costs that I can Recoup to my VISA debit.

thankx . carlos cortes

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7:58 pm EDT
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Mate1 Enterprises customer service

Dear mate1.com

I hope someone from your company actually gets forwarded this!

I am writing to complain about your customer service and I assume that the same incompetent people who answer the phones also respond to my emails so this may just get deleted.

Here is my issue.
First of all, getting on your site ages ago was clearly stupid. Had I not filled out some basic info including my email perhaps all of this annoyance could have been avoided. However, I did. As a result, your company has been luring me in with offers of beautiful girls and emails waiting to be read and trial offers.
After enough emails I got curious enough to go look at what you offer (so your harrassment DID work up to this point). I couldn't figure out what the site offered or how the billing worked, all I could see was a trial for $2.
So, I searched the site for a phone number - and nothing. So I did some google searching (the same method used to find this address) and finally found the 1-888 number.
I assumed that calling about how to pay a company is what they want you to do and the REASON they have a customer service line in the first place... perhaps this was another of my mistakes.
The girl who answered "Sabrina" seemed annoyed by my even calling her. I asked about prices and if I could pay in a method other than credit card (bank draft, pay pal). She told me that EVERYONE uses a credit card on the site and that if I wanted to
pay using a different method I would have to "email a special request to the billing office". This is bizarre to me! If I WANT to GIVE YOU MONEY you can't give me payment methods by phone? You make me jump through hoops?
I asked this "Sabrina" if she could just tell me prices and methods by phone and she seemed to snap. Her voice raised and she told me that she didn't want to repeat herself and that information is only available by email. When I tried to find out why she couldn't just email it to me then, she yelled at me to STOP INTERRUPTING HER BECAUSE SHE IS GOING TO FINISH HER SENTENCES!
I was then told that she had to take other calls from PAYING members! How ironic is that? The phone line is for paying members but someone wanting to join is ### outta luck?

... I hung up.

I am not writing this to get something for free from your site (after this experience I want NOTHING to do with you!).
I am also not trying to get anyone fired. However, I am a business man myself and the experience I had with your customer service has left me so upset I feel MORALLY obligated to let you know.
Do you farm out your customer service calls to children in other countries and angry housewives? How on earth do you even have a functioning business with income when your staff treats your customers like dirt?
I secretly hope that maybe this was this employees last call before quitting or a once in a lifetime fluke of a rude call.

In conclusion, don't reply to me. I have enough mate1 emails to print out and wallpaper my house with!
And don't fire anyone on my account. Perhaps though, DO train your staff? SCREEN your staff? These people may be contract minimum wage workers but they represent your company!

Sincerely,

Man with Money that could have been yours.

Read full review of Mate1 Enterprises and 8 comments
Update by charlesedwardIV
Nov 21, 2009 2:37 pm EST

I didn't even know women are free.

Maybe you spoke to the same girl I did Sandra!

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Sissy johnson
, US
Jul 04, 2017 5:57 am EDT

My husband I saw him on this site tell wrong information about himself he not single, he doesn't have a job in two years.I left him but back together now I want him off this site. How long has he been on I think I have that right to know .He not nice guy these l ladies think he is after get in relationship he come abuse.just give you head up. WANT YOU SENT ME A THE REPLY TO tootiedaniel@hotmail.com MY NAME J JOHNSON wife it mate one.com

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myles arcand
Marcelin, CA
May 24, 2014 6:17 pm EDT
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a technical supporter worked on my mate1 and now i have nothing the page is blank this has been going on all week i have posted a concern before and now i have no mate1. i person emailed me back and
said the problem was fixed now i a staring at a blank page

Mate1 Support
Mate1 Support
Montreal, CA
Dec 07, 2011 5:42 pm EST

We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including 7-day-a-week toll-free phone support([protected], or [protected] if you are outside North America), round-the-clock email support – support@mate1.com, as well as a live chat support feature available during normal business hours.Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq

For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login

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Roderick Gadson
Birmingham, US
Dec 01, 2011 10:58 pm EST
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i want to cancel my mate1 account

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Roderick Gadson
Birmingham, US
Dec 01, 2011 10:58 pm EST
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i'm tying to cancel my mate1 subscription

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MARCUSRAID
NEW SOUTH, AU
Nov 27, 2009 7:20 pm EST

BE GLAD YOU DIDN'T SIGN UP. THSI SITE IS ###.

THEY DONT TELL YOU THEY'RE GONNA KEEP BILLING $50 A MONTH.

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ihate
hgat, CA
Nov 26, 2009 12:35 pm EST

their customer service sucks

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SandraMcfosters
Mesa, US
Nov 05, 2009 8:55 pm EST

this sounds very similiar to the call i had to them. i am a woman, and because i dont pay for my site they told me they couldn't help me on the phone and gave me an email address! but they never answer their emails! i am thinking of quiting the site all together. especially when i hear that men pay and get tricked so much. there are so many free sites out there this one sucks.

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5:30 pm EDT
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Mate1 Enterprises ripp off

I never authorized therse thieves to take $50.35 six times out of my checking account, now when you call them to try to rectify this situation they don't even answer the phone, because ? oh i get ti they know they are thieves! they need to get a JOB like the rest of us... to top it all of they keep on sending notes from their AMBASADORS WHO ARE PART OF THE THIEVERY TO GERT YOU BACK ON THERE SO THEY CAN RIPP YOU OFF AGAIN, THEY ARE THE SORRIEST SITE I HAVE EVER SEEN AND I WILL BE SURE TO WANR AND OR TELL ALL I CAN, GLAD I DIDN'T GO ON NO MORE, READ ALL THA BAD REPORTS BEFORE YOU SIGN UP!

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Jerry1313
Alamogordo, US
Jun 18, 2015 10:16 pm EDT
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anytime you email or try to chat the responses are generic and the spelling is wrong. Everytime I chatted The person was from Ghanna and they were there helping a sick relative. I would ask questions about them on their profile and they would answer wrong. the person AlWAYS wanted my Phone number Email wanted to skype and wanted money from me even. I reported this many times and Mate never took any action to correct this? I am being charged over 119.00 for basically nothing but a scam and fake profiles! The BBB need to know about them. Jerry

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AZ ATTORNEY GENERALS OFFICE
Phoenix, US
Mar 25, 2010 2:57 am EDT

I MYSELF HAVE FALLEN VICTIM TO THIS THERE IS NO TRUTH IN DISCLOUSURE FOR FEES ITS THE OLD BAIT AND SWITCH.WORKING IN LAW ENFORCEMENT IN AZ I ENCOURAGE ALL ARIZONA PESIDENTS TO FILE A THEFT BY DECIEPT AND FAILURE TO DISCLOSE.ALSO WITH THIS BEING ON THE WEB THE POSS THEFTS ARE TAKING PLACE ONLINE WHICH MAKES IT FEDERAL AND FELONY.IVE CONTACTED AND FOUND THERE IP ADDRESS.I SUGGEST YOU CONTACT YOUR BANK TO HAVE A NEW CC CARD ISSUUED, AND FILE A COMPLAINT...GOOD LUCK

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bricate
, NZ
Jun 24, 2012 8:27 pm EDT

my name is Brian Cate. my email is bricate@paradise.net.nz my complaint is that i unsubscribed from mate 1 approximately 18 months ago & they are still taking money from my credit card. can't seem to be able to find a email address or phone number. if they can contact me on my email and give me some details that would be fantastic

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Maggie Ismail
Baton Rouge, US
May 12, 2011 6:52 pm EDT

YOu have charged my credit card, without my permission, ...I am now giving your Mate 1 site to FBI ...
You are a bunch of trailer trash!...Give me my money back, now...I did not order anything from you.

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cwe49
viola, US
Sep 15, 2009 11:40 am EDT

singed up for 3 day member [protected] in the amount of $1.95 called 9-14, 9-15 to cansel order so iam not charged $49.95 for a new order I WILL NOT PAY THIS AND WILL TAKE FARTHER ACTION. (http://www.mate 1 .com/) DONT CHARGE MY ACCOUNT.
THANK YOU

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richard williams
,
Nov 13, 2007 12:00 am EST

iam trying to pay for one months of mate 1 and they say my credit cards we no good .i know both of them are in good shape .why cant i get this done . i want back on line tonight

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sparks69
Brisbane, AU
Jun 23, 2009 2:29 pm EDT

cancel my account

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don'tknom1963
Decatur, US
Sep 06, 2012 1:43 pm EDT
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you charged my account without my permission, now my bank account is going to overdraw.

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guy lemmon
Marshallville, US
May 17, 2012 11:10 pm EDT

over charging and double charging at mate1.com what a rip off

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kelly Tyra
Kingsville, US
Jun 13, 2010 5:03 pm EDT

Just wanted three day free tril. charged for a month I'm not paying it

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1:35 am EDT
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Mate1 Enterprises being billed from this company for no reason.

I signed up a few days ago for the $1.95 trial membership. I decided against the full service and I thought my membership would just expire. Instead they upgraded my membership without my authorization and I just found a $49.95 charge on my bank account. I don't want this service and I want my money back. If I missed something on the fine print that is fine, but I signed up for this just a few days ago and they upgraded my membership today it looks like. I just want my money back and to have nothing to do with the service. I haven't even logged in since the first day I tried it. I did find this on the Q & A part of the site that you don't have to log in for:

"◦How do I become a full member?
Any time you try to access a feature that is only accessible to full members, you will be provided an appropriate link to upgrade your membership. You can also click here to become a full member."

In other words it appears they upgraded my account without my authorization instead of letting it expire. I am calling them in the morning and I expect a $49.95 refund.

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Bill Broom
, US
Jan 29, 2019 5:03 pm EST

Same as the above. $39.95 is being taken from my account without my authorization. Will contact them and my bank tomorrow.

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Ribot Blackwell
, US
Nov 30, 2018 6:23 am EST

I just got billed for $49.00, haven't even upgraded.

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A Raza
, US
Apr 25, 2017 1:55 am EDT

Thats the 3rd time thay charged me why 1st time i was pay 2$ and aoutomaticlly 2nd time that charged me 69$ and today i see that again 3rd time thay charged me 66$ why. Who can gave u permission. Refund me plz and befor a month ago i was used that after that i cant but why u charge me till now? Give the monye back

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Leah Hopkins
, US
Mar 16, 2017 7:13 pm EDT

I also have not used this and you keep taking the wmiu out of account stop it right now!'

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Jah Wahia
, US
May 31, 2016 12:37 pm EDT

hello i didnt sign up to you and yous took $89.71 out of my account i want a refund back please.

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Jack_Denny
, NZ
Jan 05, 2010 4:00 am EST

Yes, this site, Mate1 is a cheating site. They charged you more money such as USD 49 without any authorizations after the trial membership. Which the trial only cost USD 1.95 and they had already planed to rip off people for the second charge- USD 49 which is obviously fraud. People should reveal them and join together and file a lawsuit to this company and/or its relative websites.

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jerry edwards
Los Lunas, US
Sep 17, 2009 3:11 pm EDT

I sighned up for trial period. didnt like it . next thing I now . with out my permison. you guys take money out of my account. who gives you that right. I just want my money back . thank you jerry

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5:39 pm EDT
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Mate1 Enterprises mate1.com online dating fraud

Mate1.com is the worst kind of fraud. I am a single guy, I own two international businesses and I am a savvy web professionals. I have tried several online dating services and Mate1.com is the most blatant dating fraud I've come across. The MINUTE I registered, I received emails from two attractive young women, stating: "I would like to correspond with you. Please check out my profile and let me know if you are interested." The interesting thing is I hadn't even filled out my profile or added a photo at that time, so they could hardly have been able to say they liked it.

I found this suspicious and did some research online. I discovered scores of detailed complaints and scam alerts. Mate1 apparently hires "online ambassadors" to write to new members, pretending they want to correspond. They entice you to join up and then -- of course -- you never hear from them again. Luckily, I only did the thee-day trial for $1.95 and then canceled after reading so many complaints online. Of course, right after I canceled my membership, I received another email from an attractive woman in Thailand with EXACTLY the same message: "I would like to correspond with you. Please check out my profile and let me know if you are interested."

Do NOT join this service. It is a rip off and a major scam. I hope Mate1 gets investigated by the authorities for fraud. And Fling.com is almost as bad. Many of the profiles on that site are fake.

If you want to try a good online dating service, use Match.com or OkCupid.com. Match is a pay service featuring real profiles; Cupid is free and great fun.

George
Tucson, AZ

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Rancher514
, US
Jun 20, 2019 9:52 am EDT

Class action law suit? Anyone interested? Perhaps we can put these [censored]s out of business? How do get it started?

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sciborghm
, KH
Apr 01, 2018 9:09 am EDT
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Site appears to be a 100% SCAM, run by garden-variety spammers/online criminals. In addition to all of the details mentioned above about fraudulent means used to attract customers (fake profiles/obviously fake messages, etc), they are also shameless/blatant spammers: within a day of registering a new domain name, they registered an account with the EMail address of the domain's admin contact & started spamming it - falsely claiming that I had signed up for it. So at BEST, they're buying lists of EMail addresses intended for spamming - or at worst, they're harvesting the addresses themselves. Even in the best-case, they're clearly making no attempt whatsoever to validate to validate signup requests/EMail addresses, which was totally inexcusable in 2008 - let alone in 2018.

Oh, and calling them "criminals" is not hypberbole: by failed to obtain explicit consent from an address owner before sending them commercial advertisements to that address, they are violating this country's federal anti-spam laws. In other words: they are committing a crime, which makes them criminals.

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maryh1111
, US
Nov 17, 2017 12:19 am EST

I here to complain that i don't know what is happen to my account since i open it i don't even have a message or flirt

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ian mac m
, GB
Jan 07, 2017 8:35 am EST

FRAUD, , , , DIRTY LOW LIFGE SCAMMERS CHARGED MY CARD FOR MONTH WHEN I AGGREED 3 DAY TRIAL FRAUD, , , , , SCAMM, , , , , NOW CALLING POLICE, , , !

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Anne Wolt
, US
Nov 27, 2016 9:31 pm EST

Yes @Frank, I completely agree with you. No dating site is genuine. I saw many dating websites and mate1.com is one of them. A lots of new dating sites created by people on daily basis. Day before yesterday I came across new website i.e https://sugar.date/ but it doesn't mean that one can start complaining about sites when they are not ready for online dating or surprises.

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nij
,
Aug 15, 2016 6:12 am EDT

I don't know how on earth they got my credit card number, but they've been repeatedly billing me on a monthly basis for about $50 each time. I never signed up for any 'service' of theirs and have no idea who these people are. I ended up having to cancel my credit card account and I will be contesting the charges with the credit card company. Unbelievably, this is the second time this sort of thing has happened to me, but with a totally different card/credit card company. I'm not irresponsible with my cards and they've never been physically out of my hands. What the hell?

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Richard J Bekier
Perth, GB
Aug 15, 2016 6:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Mate1 have taken £23 from my account, and I am NOT getting the service! everytime I go to mate1 it's the same old.It wants me to subscribe! Sort it out please.The money was taken out last Monday! I am one of the people who cant afford this and want my money back! or want the service for another month, it's only fair right?.

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willy2813
Wright City, US
Aug 15, 2016 6:12 am EDT

Cancellation membership a.s.p; unable to reach them by phone. They have made and unauthorized withdraw from my visa card. Not sure how they got my card number, ill be changing my account with visa. Something needs to be done about this company praying on single people, thats just wrong.

Cancel membership and return the money you withdraw from my visa card or I will take legal action.
My email wtribley@msn.com

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Jamesmn
, US
Jun 12, 2016 11:14 pm EDT

Gentlemen. The secret is to Get a prepaid credit card at the grocer for 25 dollars or whatever. Then fill up the gas tank with 20 bucks, and then with you 5 remaning dollars sign up for the 1.99 for a few days. If they try charge you for additional billing to bad for them. I think there are real profiles on that site but you have to search for them, 99% of the all the chat requests are prob call center workers lol i dunno.

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dan bording
Milltown, US
Feb 28, 2012 8:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

mate 1 accessed my bank account and took 49.99$ for subscription renewal i never ok'ed this ### i canceled my subscription the same day 2-28-12 NOW I WANT MY MONEY RETURNED TO MY ACCOUNT! Any help with this action will be greatly apprishiated thank you Daniel Bording bordingdaniel@yahoo.com my phone number715-553-1512

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Mate1 Enterprises phone # for them

I submitted a complaint this morning on Mate1.com here is the tool free phone # for them. [protected]. I called and was able to get my problem solved. Hope this helps everyone... ( Dadcat )

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Ian A P
, NZ
Nov 12, 2017 9:11 pm EST

Ring or TeX asap please.

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Ian A P
, NZ
Nov 12, 2017 9:09 pm EST

I paid twice by mistake i only need one month at a time or 2 months after getting charged twice in 5 minutes of each effoss payment.It totaled about $48 dollars. I wanted one month for $24 only

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Ian A P
, NZ
Nov 12, 2017 9:03 pm EST

I paid twice within 5 minutes. Ring me or do I get 2 months with mate one now.Ring or TeX me please.

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Diane Hamby
, US
Aug 23, 2017 11:58 am EDT

Ya took money off my card and I did not agree to it I want my money back on my card I don't get on that site I'm married I don't need to be on a dating site y'all took 49.95 I want it out back on my card

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dashizznigg4u
, US
Jan 02, 2016 11:51 am EST

this website is a joke the biggest scam that I've ever came across in my life all of these gorgeous womens photos that they are sending to you are not even the people that you are texting the reason they don't want to talk to you on the phone is because that is not them in the photo they're probably just some obese ugly big fat that are just trying to drain your account every one of them that I spoke with either lives or claims they live in Nigeria or some other foreign country and they want you to send the money to help them get back to the United States what a lie don't fall for it and I hope you're not stupid enough to give them your account number... I had this one girl telling me when I asked her why can't I talk to you if she said Oh I can only text you ... then she wanted me to send her a new phone and pay for her monthly bill I was laughing my ### off and finally blocked her... and last but not least the funniest part is when they all say oh baby i love you I miss you how funny is that you haven't even met this person in there saying baby i love you I miss you it's just hilarious...

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barrycostello
Bury, GB
Aug 04, 2014 4:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Is signed up for the free trial after they bombarded my inbox with emails telling me that I had mesaages from people till I saw one that said your messages are about to be deleted. So I looked and it said you can have a free trial for three days. So I subscribed for three days And all the messages were from them telling me that they had sent me matches and proper unflattering ones as well like one person had and don't get me wrong but he was massively obese with his eyes closed and the cameracamera pointing up at his face. Catch my drift. Point is read the small print it is not a free trial they don't want you to read the small print cos it means their company is gonna get your details and charge you if you don't understand it properly I lilie most people have to do a whole days graft for £40. They are thieves that will not refund you your money and in fact if you do want a refund you have to make sure it is postmarked no more than three days after they have stole your money and that you haven't used the service at all. C**ts

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Very Madd
Pryor, US
Dec 21, 2009 3:30 pm EST

Is this a legit phone number or a Sex talk phone line ?

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Mate1 Enterprises scam

I have join on february 3 2009 in mate1.com for supposebly 1.97 for 3 days and joined for 49 dollars after online ambassaors took me for a ride making me believe that I was an interesting man so to make me join the (party )
I have been on mate1.com to date and or to meet but its always seems that the ladys are available they are either in another country examples on their profile they live either in us but athey admit that they are in another country
but when they get back to you they say they are either stuck in Egypt or Ghana or Australia, they are trying to make me believe that they are interested in me and their photos are too professionally models or some nude shots from up their waist suggesting alot of wanting you for sexual activities or they are open for a lot love wanting you to believe that they want you for husband or espouse .Some of these woman take 2 advertisement with the same pictures other names and want me to go to my email and get to see their part of their body for a fee through credit card
I will let them know that I want to stop and cancel my admission for the next month by sending them a letter orand email if they do answer my call or letter I will let visa know my actual position and for stopping the next payment
Alain Routhier

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julio garcia
St. Cloud, US
Jun 20, 2011 3:17 am EDT

All the girls have the same lines, and I would like you to close my account immediately. My 3 day free trial is over tomorrow. Thank you.

Mate1 Support
Mate1 Support
Montreal, CA
Dec 07, 2011 8:39 pm EST

We certainly understand your concern about certain Mate1 profiles.

If another member on the site is trying to obtain your email address, promote another business on our site, solicit you or ask you for money, that member needs to be reported immediately so that we may remove them off the site for violating our Terms & Conditions.

We do our very best to prevent people from misrepresenting themselves in their descriptions as well. However, because we have millions of profiles on our site, with thousands more being created on a daily basis, from time to time you will encounter a profile which is not honestly representing that member's true status, age, location, etc. For that and other reasons, we have provided a "Report a Problem" link at the bottom of a member's profile. If you suspect someone of being flagrantly dishonest about something important in their profile/photos/description, or of otherwise violating our Terms of Service, please report that to us so we can investigate further as needed.

Please get in touch with our Mate1 Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

For your convenience, refer to our site’s Help/Contact Us page, which contains most of our contact options, as well as easy answers to your questions.

Mate1 Support
Mate1 Support
Montreal, CA
Dec 07, 2011 5:52 pm EST

Cancellation can be done online quickly when you are in the "My Settings" portion of your profile - simply click on "My Profile", then click Subscription Status (you will be prompted to verify your password for security reasons) and then follow the prompted steps to cancel. Alternatively you can always call our 7-day-a-week toll-free phone support([protected], or [protected] if you are outside North America), or use our round-the-clock email support – support@mate1.com, as well as a live chat support feature available during normal business hours to cancel your subscription. After doing so your membership will be terminated at the end of the current billing cycle and you will not be re-billed again. You may re-activate your membership at any time.

Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq

For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login

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Hanksamillion
Santa Rosa, US
Mar 31, 2010 10:29 am EDT

BUT broken HEARTED ! Sorry for their greed ! With integrity they could still prosper !
Truely I'm sorry that I too was scamed ! And to be truthful there was a moment of BLISS ! So it was not A TOTAL lost !

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Catherine123
St. John&, CA
Feb 14, 2010 1:05 pm EST

Hi All!

I agree except it is happening to women too! I had recently sign up with Mate 1. Before long (less than 24 hrs) there were overwhelming amts of messages! I thought I'd met a wonderful man from the US, with an accent not US...Within 7 days, He says he is 'going to spend the rest of our lives together, he's in love etc. An 'instant tell her' love affair...kind...lol ! It is so easy to get 'sucked' up by these parasites looking for everything from cell phones, cash etc. I have reported it several times, he still is on line at this site ladies...such a 'sweetman two, two two! They have done absolutely nothing to help all the victims and potential victims of these tragedies!

Regards,
Not that Stund!

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wtholmes
Bodega, US
Sep 22, 2009 10:51 pm EDT

Deactivating new mail notifications doesn't. Canceling all email subscriptions doesn't. Change email address to bogus address doesn't work either. They keep sending reactivation messages after you've cancelled and after you have deleted your profile. Complaints to technical support and other mate1.com contacts have been fruitless. Don't believe all the anonymous posts. mate1.com is crap and a never-ending nightmare.

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Mate1 Enterprises - will not let me cancel free trial

I signed up for a 3 day trial for 1.97 only to find out the site was not even worth that a month. Went to cancel the 3 day trial on the 2nd day only to find out there is no option link to do this on there site and I would have to send them a letter signed and user name on it and they would have to receive this letter with in 72 hours from starting the trial...

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Mate1 Enterprises fraudulent and unethical business practices

I DO NOT RECOMMEND USING MATE1.COM AT ALL

THEY SCAM YOU TO JOIN AND PAY AND TO KEEP YOU PAYING EACH MONTH WITH FRAUDULENT MESSAGES FROM ONLINE AMBASSADORS

WHAT IS THE DEFINITION OF AMBASSADOR? 'an ambassador of good will'

What is MATE1.COM 's defitionition of their Online Ambassador? To hire women all accross the United States or World and provide them an exciting 'work at home' career opportunity where they will spend a few hours a week to lie, cheat, steal, scam, mislead, and fraudulently send messages to members of the Mate1 site who join during the 3 day trial, and make them think they are getting dozens of messages from other girls who are interested in them, but these trial members cannot communicate and respond to these messages unless they pay the $49.95 membership fee. And when you do reply to all these online ambassadors messages, you never hear back from them. They just all send you messages to profit, and get you to pay.

Also, if you are an existing customer and member of MATE1.COM, and your membership expires, you will notice that you will start getting dozens of emails from girls who like you and want to communicate with you, and when you pay, you again never hear from them again. These are the Online Ambassadors that are paid employees of Mate1.com to email you and get you to pay again making you think girls are interested in you.

MATE1.COM IS A COMPLETE FRAUD AND SCAM

I have been a member (paying member) for 8 months now, paying 49.95 x 8 months and so far I have lost a total of $400.

But I cannot even count how many hours I spent on Mate1 the last 8 months, probably some 100 hours total.

Recently, I decided to not use MATE1.COM for a month after my membership expired, but when i went back to the site just 5 days ago, I noticed I had 23 new messages. So stupid me I pull out my credit card and pay the 49.95 fee so i can see my messages and reply to them.

When I look at most of the messages, I see very beautiful women, and I can tell they are all fake, because why would a beautiful woman be on a dating website like Mate1? IT NEVER HAPPENS! They would never need or think of using a dating website, because they would not have a problem finding a date where they live. So i know most of the girls are fake.

Another problem, alot of girls that do want to chat online using MATE1.COM, about 95% of them want you to join their WEBCAM site and enter your credit card info. And they send you a link to a website that is NOT secure, and when I research the website they take you to, it is a website that is registered and owned by a company and hosted by a company in Malaysia or another foreign company, so the only purpose of the site is to steal your credit card info.

Does Mate1 do anything about it? No! They will not easily delete users because they need the membership fees to make a huge profit.

I looked at Mate1 on Google, and they have alot of negative complaints about them.

I researched MATE1.COM on the Better Business Bureau website, and they have a rating of F as well as having some 23 complaints on them at /link removed/ site

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rolando Velasquez
Staten Island, US
Jun 11, 2012 5:19 pm EDT

i cancel their service several times but they keep charging me month to month i am just tired of them when this thing is going to end looks like they do not care to be report to better business bureau what worse can be i will report this company as soon is possible

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greg4usc
Lyman, US
Jan 07, 2012 6:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

I agreed to one month and they still hit me for 50 plus dollars out of my checking for another month account and they will refund this months amount !

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lcalsina
Lawrence, US
Jul 12, 2009 3:08 pm EDT

Thank U for your full report! I received lot of Ambassadors' messages, & I was thinking to pay, but now I will clean my profile.

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Mate1 Enterprises Hacker impersonation

I have nothing to report against this site. My computer is compromised. It is either technical difficulties or it is because the person that has hacked my system is so obsessive and controlling, she is controlling everything I do. I could not get a hold of their service because what was happening, and what was not happening. My profile is gone, she knows everything..., my email address, she can see everything and everywhere I go. So could you please get a hold of them for me regarding this aggravation & source of frustration & irritation? I'm at my wit's end. Please tell them, that I DON'T WANT THEM TO MAIL ME MY PASSWORD? I CAN GIVE THAT TO MY ALTERNATE EMAIL ADDRESS, WHICH IS A FRIEND, OR i WILL JUST WRITE IT DOWN UNTIL I KNOW IT BY HEART! Thank you regarding this issue. Remember, I cannot get a hold of them. I had many friends on that site, and I have nothing bad to say about it.

Thank you very much & Best Regards.

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Stlcards11
Saint Louis, US
Jan 13, 2011 9:49 pm EST

The lady i spoke with at mate1.com said that they have had problems with scammers and will teminate their membership immediately! Also the customer serivice rep. said they are registered with the bbb. Also has anyone ever ran into a lady name claudia smith?

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Lute760
Barstow, US
Mar 22, 2009 12:20 pm EDT

Here is the owner of Mate1 dating sirvice phone number and address... [protected]. and the address is... 334. Cornelia St. #354.Plattsburgh, NY.12901.

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Mate1 Enterprises my inbox of emails got sent out over the web

I was attaching my picture to one of my emails. and I pressed the attach button and then my picture. It was supposed to go to the email I was writing but instead every email I have ever received went out over the internet. And I cannot reach them or find them to stop this problem. I had never been in one of those rooms before and only fell into that one by mistake, I did not realize it was one of those kind of rooms. I thought it was just another chat room. Yes I felt stupid, but it was too late. Now all my emails are out there and I don't know how to get them back? Or to stop them?

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Geoff Azoulay
Southend-on-Sea, GB
Jul 24, 2013 12:08 pm EDT

You've made an error of judgement, just front it out and tell everyone you've been hit by a bug that is computerised and alters what you said .

Tell them you've heard they do this to try and intimidate you for a future blackmail ... but don't loose site of the fact that the web and the governments allow this to go on, where are the fraud squad

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Mate1
,
Oct 09, 2007 6:05 pm EDT

What you're describe seems highly unlikely. The mechanisms for sending a message on Mate1, the one you would have been using to attach a photo, have no way to send email over the Internet. Sending a message on Mate1 can trigger a notification to be sent out over the Internet, but the server that sends the notifications doesn't know the contents of the messages its sending notifications about.

Its also very easy to contact us. We have a "help/contact us" link on the bottom every page of the website. I don't see how anyone could miss it.

In short there's no way this happened.

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Mate1 Enterprises - unable to cancel

Mate1.com will not let me cancel my membership and i had only filled out half of the question. So did even finish and then changed my mine and now that will not let me cancel i know for sure now that i will never sign with them i am having trouble already. Thank God i did not give them my calling card number WOW!

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Mate1 Enterprises - unauthorized credit card billing!

Mate1.com placed a $49.95 unauthorized charge on my credit card after I canceled the $1.95 three (3) day "trial" membership. Called to remove the charge. Some "MIKE" at Mate1.com said I was minutes late canceling the trial period (which I was not as I canceled the second day). Refused to get supervisor (probably no supervisors there). Rouge company that will rip you off!

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