Complaint Rating:

I have a Massage Envy contract. I have been going for the last 6 months or so. Overall, it has been a wonderful and relaxing experience. I have had 2 or 3 issues regarding my appointment times and assigned therapist. My concerns were readily addressed. However, most recently I had a massage. My massage started late which I easily dismissed: perhaps a client prior to my time was late, with the Holiday Season the traffic has been overwhelming or perhaps it was something else entirely, so be it. My massage started 15 minutes later than scheduled. My therapist honored my hour massage which I was grateful for. However, about 5 minutes before my massage ended someone started knocking on the door and did this more than once. Then in the room next to mine loud banging began. Finally, when I came out of the room another therapist barely gave me enough room to get out while trying to get in the room for the next appointment. This type of behavior I found unprofessional and did not provided a healing environment. I then went to sign out only to find one of the woman at the check out desk difficult to approach. When requested to check out as usual the person expressed that they did not know how to check out that way. I expressed that the other person knew and I would wait to check out. When the other person assisted me, I offered to the person whom did not know the way that I requested to be checked out, to take the opportunity to learn (I thought for future reference). The woman dismissed me: she said no, did not look at me and tossed a file to the side. I understand from the above experience that mostly everyone is trying to do there job however as the customer I felt that I was lost with the frustration experienced by the employees. This experience. in it self gives me great concern for renewing another contract with Massage Envy, when that time comes. I was very opened minded in the beginning because of the great prices, flexibility and professionalism. However, historically I have always supported local services in the community. This experience has definitely given food for thought when that time comes!