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Massage Envy Complaints & Reviews - Bad business practices

Review all Massage Envy complaints

Massage Envy

Posted: 2010-01-15 by   EwaD21
Bad business practices
Complaint Rating:  83 % with 12 votes
Company information:
Massage Envy
United States
I bought 5 gift cards at Massage Envy for my family and friends. They were running a special that entitled the bearer of the gift card to a massage for $50.00 including tip. When my daughter went to get her massage the Newton MA office told that that because she had been there before her massage was $79.00!!! and that she had to pony up the difference or join their membership!

This is bad and deceptive business practices. Macy's does not charge me more because I have shopped there in the past.

I would not recommend using this business for any reason. This is the second time I have had issues with them. I guess I should have learned something after the first tine!
Comments United States Health & Beauty
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 30th of Sep, 2010 by   thatsenough 0 Votes
I gues I'm going to be at this all day...The issue may have been the the $49 rate is a 1 time intro rate, if they have visited any Massage Envy within 6 months they are no longer elligable for the intro rate. The person selling you the GC shold have asked and checked if they have ever been in before, sounds like they didn't..again demand some resolution but please do not trash all Privately owned clinics because of the actions of one. Contact Massade Envy LLC if you feel you have been wrong by any individual clinic at www.massageenvy.com
 6th of Dec, 2010 by   Totally agree 0 Votes
my ex girlfriend works at the altamonte springs location and said the same issues go on regularly with every client. Its a scam to get you frustrated in trying to cancel or get refund. No one will call you back ever. They say they cannot cancel when they can. They tell you they cancel then dont. Its the wait you out game so you will give up. They are franchised but sounds like a corporate game to me. She gave me so many stories especially one where the womans son died and they still did not refund the money. Its hard sell on contracts and they will tell you its easy to cancel but if you dont after 3 days you never will have any luck.

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