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Leon's Furniture Complaints - Never again will I deal with Leon's!

Review all Leon's Furniture complaints

Leon's Furniture

Posted: 2007-02-14 by Timothy Hurt [send email]

Never again will I deal with Leon's!

Complaint Rating:

This is a copy of the response from "customer Care" at Leon's. Beware!!

Excuse me? I have been in contact with Leons in Nanaimo regarding the delivery time and as the email states, I have not received any response from them. This is the reason this email was sent to "Customer Care". I expected this complaint to be forwarded to your head office, not back to the very people that are the reason I am complaining! Leons does not seem to take much interest in customer satisfaction at all. I have spent $ 4652.27 Canadian dollars at Leons store, if you believe this is a small account and I can be shunned off then Leons should adjust its Customer Satisfaction policy while you still have customers left.

This quote by Terrance Leon surely is not being followed ""combining Leon's rich tradition of offering high quality merchandise and superior customer service with the unprecedented convenience"

By the way, it is now Feb 14 and I have not been contacted by the Manager as you stated below.

Regards

Timothy Hurt

--------------------------------------------------------------------------------

Dear Timothy,

Thank you for visiting www.leons.ca, although we regret the circumstances that led you to write.

Your e-mail has been forwarded to the Managers of the store, who will be contacting you to address your concern.

Sincerely,
customercare@leons.ca

--------------------------------------------------------------------------------

From: lamsai@yahoo.com
Sent: Monday, February 12, 2007 8:54 PM
To: Customer Service
Subject: What delivery time? 2 months???

A comment from the feedback form has been submitted on:
Mon Feb 12 20:40:58 EST 2007
The information filled out is as follows:

First Name: Timothy
Last Name: Hurt
Address
E-mail lamsai@shaw.ca

Comments: Order 12226NAXXX expected delivery was 12/26/06 As of today. 02/12/07, I still have not received the Sofa (70857000) or chair (71149793) The customer service has been no help, the only time I have been contacted is when I complained. They never called to explain why it is taking such a long time for a mass market sofa and chair. If I was informed at the time of purchase the delivery was going to be so long I would have purchased another model. This delivery time is way out of line. Remember, one satisfied customer will tell 10 friends, one dis-satisfied customer will complain to anyone that will listen... Never again will I deal with Leon's.

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More Leon's Furniture complaints

Leon's Furniture - Poor delivey service!

Comments

541 days ago by Kevin Thomas [send email]

My wife and I had a great experience with the new Leon's in Nanaimo. The products we purchased were not in stock and as soon as the items arrived we were called . At the time of purchase they even took the time to explain to us that the delivery date of 12/26/49 (not 12/26/06) is a fictious date for the computer system and it won't be delivered on boxing day(1949). Once my product arrived I was called and a real delivery date was scheduled. Maybe Mr. Hurt wasn't paying attention to the nice front desk staff when they explained this to him. And to top it off who would set a delivery date for boxing day, either a customer or a furniture business. The gentlemen who delivered our purchase were very nice and moved everything into place for us.

Mr. Hurt its people like you who make working a customer service position so stressful & difficult.

Thank you Leon's for your great service and we wish you continued success.

Kevin

510 days ago by Bea [send email]

I used to work as a front office supervisor at a Leon's Furniture in Ontario and was also among the few that had the ... privilege ... of typing up the generic apology letters to dissatisfied customers. (Well, generic in the sense that they followed a template and we just changed some words here and there to tailor it to the party filing the complaint.)

I do have to say that both praise and complaints *DO* reach Mr. Leon himself, whether in the form of letters or those little comment cards at the back of the folder. (Do they still have those?) I've seen the handwritten memos attached to the letters of complaints directing the manager or area supervisor to make things right with the customer. So while he may not have a personal hand in resolving issues, he IS aware of them.

Now, what I'm wondering is if there was any indication after the SKU number or description on the invoice that the items were in stock. If the invoices were the same as they were when I worked there 2 years ago, there should have been an NA (meaning Nanaimo warehouse) somewhere in the lines with the SKU, description, and price. If the line was blank or showed another 2 letters (though I sure hope not since the next closest stores are in Alberta and from experience, getting stock from a warehouse from another province means that customers will be waiting for eternity for their orders to be filled), then the item was out of stock and the order was placed on the assumption that the items would arrive before the delivery date. Out of stock items typically have a 4 - 6 weeks ETA though. But if it just so happens that the order was placed a few days before the stock was scheduled to arrive then the salesperson would probably pick the next available del date.

Unfortunately, there are times when the merchandise from the manufacturers or from another Leon's warehouse just won't make their ETA. There are many reasons such as CN Railway going on strike, the shipyard the merchandise is coming from is on strike, unreliable manufacturers (there were a few of these from the US and China. Obviously, Leon's only sticks with them cause THEY'RE CHEAP), or the order was placed past the cut-off time for an inter store transfer (IST). In such a case, it IS simply common sense that the salesperson, manager, or whoever is doing the backorder report to inform customers of a delay and give them the option to cancel the order or to substitute their selection for something else.

Of course, another possible reason is that the items were actually special order items in which case, they would take *8 - 12* weeks for stock to arrive. However, this is something that should clearly be noted by BOTH salesperson and the front office associate. But hey, some folks are lazy and just don't explain every single detail. Similarly, there are customers that seem to be in space when crucial details are being explained to them.

Anyway, I would have imagined Mr. Hurt called on the day of delivery to inquire about the absence of a Leon's truck at his doorstep. At that point in time, the delivery department, the salesperson (if he/she were available), customer service, or even a manager should have explained what the hold up was and acted accordingly such as rescheduling the delivery or allowing the customer to cancel.

438 days ago by Michelle H. [send email]
In addition to a templated apology letter, they also have a revolving door of excuses, placing blame on the furniture manufacturer, me, delivery problems, etc. Good luck to a store that has no value for the repeat customer.

343 days ago by Kamal Zebian [send email]
leons is a bad furniture store, cuz i am to cheap to afford anything they kicked my sorry ass out. can you believe that. then billy youssef kicked my ass all accross london ontario.

307 days ago by Darlene E Broome [send email]

I have dealt with Leon's in the past and never had a problem, but this is crazy.I order The Andrea collection in Aug 2007 ,I got the the sofa and chair in Sept still waiting for my love seat. They keep telling me it's coming,it's coming.well so is every john that's with a hooker right now,the only difference is they're satisfied customers.I would also like to know how can the advertise the love seat as a special all this month if they don't have any!!!

Not so satisfied in Nova Scotia!

174 days ago by Michelle Miles [send email]

never been so unhappy with a furniture in my life,i bought furniture there with thinking it was a a investment ,all i got was junk,had it for 3 months and it started pilling and they say that was normal,(not)same furniture 6 months later leg went up thought frame,and the rest of the frame is bowed.Phoned on a wed. they said a tech guy would get in touch with me ,(never) 72 hours later went to the store,talk to customer service ,he person was rather rude.It is bad when they wont do anything for you,Some people forget word of month travels.Never again will i purchased ,nor will my family and friends at Leons .
Not a happy customer in Woostock

161 days ago by Heidi R [send email]

I am having my own HORRIBLE experience with Leon's Scarborough (Toronto). I ordered a sofabed and loveseat and everything came on the proper date. Problem: The 3 cushions on the sofa bed in the showroom were all attached to one another which was a good thing, BUT the sofa bed that arrived here came with 3 individual cushions... which slide off the couch every single time one sits on it!!! You get comfy... and the cushion starts to slide. You get up... the cushions slide off. Pathetic!!! I want what was shown to me in the showroom! I call to complain ... Leon's tells me it should have come as 3 attached cushions and that the manufacturer doesnt even make them seperate and that they shouldnt have been delievered like that to me. Ok... so we make another date for a new delivery of the 3 attached cushions...well after waiting all day on the day of delivery, they bring us the same damn sofa bed cushions that we already had!!! Wasted a day waiting for nothing!!! I send the guys back with the sofa bed and cushions and didnt even have them bring it inside.

I call Leon's Scarborough to complain once again. They apologize and then say they will call me back. When they call me back, they suddenly tell me that the manufacturer no longer makes the sofa bed with 3 attached cushions and that they all now come with 3 seperate cushions. I tell them to send me the one from the showroom. They agree to do so. Then they have the nerve to tell me that they only deliver the first Tues of each month... BULL!!!... as they were just there the day before which was a WEDNESDAY! They had already been to my home twice in 2 wks!!! Liars!

So today I get a phonecall and they tell me that they dont have the 3 attached cushions anymore. That appearantly a designer took the couch and put it in the clearance area and someone bought it!!! OH GOD! THE IDIOTS!!! Why do I feel like they just keep coming up with more and more excuses to not have to do anything about this?? If this 'really' happened...then why didnt the guy get the cushion off the showroom floor asap as soon as we hung up so that this delivery could get underway??? I dont even believe them anymore.

To top this all off... I paid for their 'leathercare' on the loveseat and sofabed. They explained to me when i purchased the furniture, that the couches are unpacked and sprayed with the 'leathercare' and repackaged. Well, if that is true, then why did they bring a couch with the 3 seperate cushions to me the second time around??? I mean the whole reason for the delivery was to get the 3 ATTACHED CUSHIONS! I think the whole 'leathercare' is a scam. I will never get that again!!!

NEVER NEVER AGAIN WILL WE BUY FROM LEON'S!!! NEVER!!! AND I AM TELLING ALL MY FAMILY AND FRIENDS!

91 days ago by Ray Yellowknee [send email]

On three occasions I have informed the Leon's salesmen that I dealt with at the NE Edmonton store that I wanted my ex-girlfriend's name deleted from any documentation that I get and especially in the files that you have in your head office.

I recently purchased a television for my current girlfriend and I just received a thank you card addressed to me and my ex-girlfriend. In addition I often get ads from Leon's which still carry both names.

Somewhere within your company there must an address list for all your customers. Is it that difficult to delete a name? My ex-girlfriend's name is Helen Flamand. Your mail to me often refers to her as Helen Yellowknee.

I have been a satisfied customer with Leon's for over 15 years with no problems to speak of. The furniture, appliances and televisions that I've purchased there have all been excellent. However, I will have to discontinue this relationship with your company if I receive any more mail with Helen's name with mine. This is an embarassing situation that I hope you will correct.

I want this complaint to be confidential between Leon's and myself. I don't want to see it posted on your complaint website.

62 days ago by Anca [send email]

Well you guys are not the only one upset. We bought lots of things from Leon's last yr our dishwasher was scratched when we got it ...we called them & we let it go and went back to them 2 weeks ago and purchased a wall unit bed set! Bad mistake I tell you. We got the bed last 2 Friday’s and of course! Missing some screws, one of the piers of the wall unit was damaged and the staples in the back were out, plus the center piece was damage too! so, the driver calls customer service to get the technician in to get it fixed ...no one called we went there talked to them got the screws, made sure she's ordering the part for the center piece and reschedule another delivery date for Friday July 4th, I'm missing a day of overtime to make sure I get my bedroom set all in and in good shapes! Well ...well ..The morning started with a phone call from Mr Randal from Leon's( the technician) who states in his message that ...If I don't call back to confirm my address till 10 AM they would have to re-schedule my appointment from 12-2 for him to fix my center piece! R u kidding me??? they open the store at 10 AM so, how am I suppose to call before 10??? Plus the number he left for me to call back was 905 318??? What the hell nr is that??? Anyway he called me back and said that He'll be there around 10 ?? I'm like 10? u said 12-2? he said No 12-2 he made me feel like I'm an idiot and I don't get what he is saying...he shows up at 10:45 AM instead of 12 ...or if I wasn't home??? anyway he comes looks and said to me well I don't have the piece I'm not sure if the customer service order it ...cuz if they did ...they would had in my sheet as a note?? so how long am I suppose to wait??? is been 2 weeks just to get him in ...and on top of that he said next week I'm off so it might have to be the week after that if they get it!
I was so pissed off at that moment he left and I called again customer service...their response ..."Let me check it out and get back to you 2 hrs later and no response"..how long does it take to check to see if u order it or not ??
Then...to top it all up the delivery guys shop up around 1 PM with my exchange pier for the bed on which I was waiting for 2 weeks as well and they asked me what was wrong with the one I have I told them...and they asked me if I want to see it before getting in to the house...of course I did and Supriseeeeeeeeeeeeeeeee!
It was damaged too...r u kidding me I said to the two boys?? I could not believe it second one in and still damaged when we asked to have it inspected before shipping...he called Customer Service and told them that it was not inspected and they told him that they would call me back to re-schedule...I went fuming to them and asked to speak to the manager of course I waited 45 minutes for the Customer Service Manager Liz to come from lunch and said that she can’t do anything for me or promise to me anything when I'll get it replaced again and told me she would call me back...by today ...no call from her yet, and told me she can't promise that the next piece would come in not damage nor the center piece to have it repair ?? come one people..really how long me as a Customer have to wait on a exchange?? I told her how long do I have to wait for them to get it done and how many days of work do I have to miss ??? She said she does not know! What kind of people really they have working for them and as for Customer Satisfaction policy they can wipe their behinds with it!

This is the Last time I'm purchasing something from Leon's and I will never recommend anyone to buy anything from them!

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