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CB Financing and Loans Review of Leader Mortgage
Leader Mortgage

Leader Mortgage review: Mortgage Fraud 1

O
Author of the review
10:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Be careful when dealing with the mortgage team in Burlington, MA. They are the most unprofessional group of people I've ever worked with. They will play a shell game with you to try to recoup their incentives they offered in a form of a fee or higher interest rate. This is an aggressive bunch and the culture there is to be pushy and intimidate you. Most people don't like conflict so this technique works well for them. You can definitely get a better rate from another bank but the illusion of an incentive keeps people from jumping. Since they start the appraisal right away, you are kind of boxed in before establishing the rate. I was going to switch but I already locked into a rate and the rate was much higher by the time I figured things out. They could not meet the closing date at the last minute, their attorney asked us to come to closing, while filling up the paper work, they said need more time, I had to arrange for private mortgage at the last minute else I'll loose my deposit. Since paid for the appraisal already thought I could do refinancing, but after paying for the original appraiser, asked as for a reappraisal saying 'New Owners' (I) have changed. Rediculus people, no return calls nothing. If you assume all is fine, at the last minute they will send out an snail mail that the mortgage denaid due to lack of stuff. By the time you gather documents and send them those, your rate lock date would expire, so they will box you in for a new higher rate. You cannot negotiate your own attorney, they readily have a high priced one, of course we pay for it.

I would recommend that you get a good faith estimate before you give them your deposit money. Actually, I've learned my lesson and will not go down this road in the future. I'm done with Leader Bank and Leader Mortgage!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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asdsdsadsad
, US
Jul 03, 2015 1:12 am EDT

I totally agree with this review. I am in the process of refinancing with this bank and it has been a nightmare. I went with them because I knew the loan officer for sometime. If the loan did not go threw it was to cost me nothing. LOL. They did the home appraisal the 2nd week to a cost of $500 and have not heard of anything since. I wished I had researched them first as I should have, but like I said I knew the loan officer. I will now take my business elsewhere since I no longer trust this bank and for a simple refi with a loan of over 50% equity this should have been a no brainer for them. I strongly recommend that you go elsewhere as I have also pulled MORTGAGE LENDER COMMUNITY INVESTMENT
PERFORMANCE EVALUATION from the State of Massachusetts and lets just say the did not pass muster.

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