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Larry Miller Hyundai Peoria, Az


Not Honoring Online Price, MisInformation

Complaint Rating:  100 % with 1 votes
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Contact information:
Larry Miller Hyundai
Peoria, Arizona
United States
The finance officer did not and would not honor online price quote. He also stated the extended warranty of $1, 895 and the gap insurance of $795 were required by the financial institution, even though Hyundai has the best warranty on the market and even though $6, 000 was put down for a down payment thereby eliminating any "gap" in car value and amount due. The contract was rewritten four times by four different finance officers. Each one had different erroneous write-ups or rather charges with vague and confusing and contradicting reasons for the charges. One example is $351 for "payment to government officials on behalf of the customer." A $1, 500 charge for a separate than gap, car insurance was added to price which wasn't required. $199 was charged for an alarm system when the Hyundai Tuscon already has remote keyless entry and alarm and panic alarm as standard. I was totally mystified that each time the contract was written and items taken off, the price miraculously remained at $3, 000 above the on line quote, not counting tax or dealer costs i.e. title, lic. and registration. The final slam was when they finally took off the added $1500 car insurance and the "gap" insurance and the 199 alarm, they now decided to add air conditioner costs, tinting costs and undercoating and exterior coating. Guess what the total cost over online quote...$3, 000?!
Complaint comments Comments (1) Complaint country United States Complaint category Car Dealers
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 21st of Aug, 2009 by    0 Votes
I'm going through the same thing with them now. I'm going to give the vehicle back and go somewhere else. This place is HORRIBLE! The sales manager actually called me a "Miss Know-it-all". Horrible customer service and very shady dealings.

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