My husband bought a one and a half carat three stone engagement ring from Kay Jewelers, spending $2, 999 plus the cost of the insurance which, when he bought the insurance they said if the ring was lost or stolen they would replace it free.
They lied. I accidentally flushed my ring down the toilet trying to put it back on and he went up there the next day to talk to them but they refused to give a replacement. All he wanted to do was get the same ring we had before but they said all they could do was allow him to pick something out the same price as what he still owes on the ring that is now gone. I think that is bullsh*t.
They are now claiming the insurance that he has doesn't cover a lost ring! Lies! Don't buy from them! I also had to have the ring sent off within six months to have the diamonds tightened in the setting and I feel they have ripped us off.
Has this ever happened to anyone else?