Complaint Rating:

Company information:
Kay Jewelers
United States

Earlier today my fiancee went to the local Kay Jewelers store in Titusville to get her white gold engagement ring replated. Turns out that trip was worthless, because as soon as the woman who worked there took a look at the ring she said they couldn't plate it because it is "fake." The ring has a 1ct moissanite stone, and according to her they could only plate real diamond rings. I don't quite understand what her point was, because my fiancee and I are well aware that it is a moissanite ring, in fact, we chose for moissanite because it is a cheaper alternative to a diamond, and looks beautiful in its own way. Moissanite isn't meant to be a diamond imitation anyway, so was the jeweler trying to tell us the moisannite itself wasn't a real moissanite?

I wonder what she would have said if the ring my fiancee brought in had a sapphire instead of a moissanite, would it then have been worthy of being plated? Would we have to remove the moissanite before Kay Jewelers deemed it worthy of being plated?

I think it is absolutely ridiculous how the representative of Kay Jewelers humiliated my fiancee by continuously putting down the ring (as she was holding it, almost to keep it from my fiancee before finishing her argument) and acting as if it weren't worthy of being serviced by them. The person was very lucky I wasn't with my fiancee when it happened, because I know I would have raised *** in that store and would probably have to be taken out by security. We've had the ring plated before by Zales, and they were very friendly to us and had no problems whatsoever having it plated.

I can tell from the other comments on this page that this company is absolute scum, and they really need to teach their representatives something about customer service, as this woman clearly didn't care to treat my fiancee like a normal person, instead she looked down on her as if she were not even worthy enough to be in the store.

I know which company I'll never even consider buying anything from, and I'd suggest you to think twice before dealing with this company.