Well back in 2008 we purchased a sectional from Kane's on Orange Blossom Trail, Orlando. We were duped into buying a worthless "lifetime Warranty" by Barbara our saleswoman. She should have been wearing a mask the way she robbed us. The sectional was repaired twice, (they conveniently lost one repair report) and we are waiting for a third repair to the recliner mechanisms (3 total) . Im doubtful they will ever return to repair it. The repairman came out and told me "ya they're broken" took pictures and left ! never even attempted to fix it !! He said they would look at the pictures and tell me if it was broken, lol. I said you just told me it was, he shrugged and left. He also took pictures of the plastic between the sections that was peeling, they called us a week later and told my wife "that's normal wear and tear" . On a 4 year old set that cost over $3800 ! that is ridiculous. They said the warranty I paid an extra $200 for (which only states 'lifetime warranty' on the receipt) only covers stains. That isn't what Barbara told us I explained to the GM of Kane's, he got arrogant and said "well that's what it is" They refuse to honor a five year defect warranty for the fabric used as well. You would get better furniture in a building fire than what you get at Kane's. The stuff they sell is worthless junk that falls apart in a few short years. Their warranties are not worth the paper they are written on either. Don't expect any help from C.S. at their H.q. either, Christine the 'manager' of C.S. is a bulls**tter and will go on and on about how YOU broke the furniture and 'that isnt covered and this isnt covered. Well then what is covered ?
Warning ...DONT BUY AT KANES you will regret ever day you own it.