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About 3 years ago I used to work for this company and recently a friend, unbeknownst to me, used this to send someone flowers. Surprise! They never arrived! And they got the WORST customer service when they called to figure out what happened. I would have warned them about how awful this company is and decided to take to the internet to warn people.
JustFlowers farms out all of their orders. That means, when you place an order, all they do is call a local florist in whatever area you need a delivery and get it placed for much, much, much, much less. They take a lot of money off the top. Florists, in general, don't especially like doing business with a company like JustFlowers because they drive smaller places out of business. But given the environment of today, they take the orders to make money.
JustFlowers will guarantee you ANYTHING when you place the order. Need it today? Sure! Rush delivery? Okay. What they're not telling you is that they CANNOT guarantee this because all they are doing is calling area florists and trying to get your order placed. If an area florist can't do the order, you're out of luck. And JustFlowers more often than not will not inform you. They'll just wait for your order to go awry and wait for you to contact them.
The customer service is lousy A) because they pay their employees next to nothing (imagine the pool of people that brings in) B) they don't train anyone C) they could really give a crap if your order didn't go well. They're in the business of playing the odds and the odds are for them, your order will go off seamlessly. The customer will never suspect that all their doing is farming out your order, as it's perfectly legal and makes a boatload of money. But when it does go wrong, it usually goes tragically wrong.
The absolute WORST time to place an order is during Mother's Day or Valentine's Day. They use the same tactics to get orders placed, which is taking your hard earned money and trying to get a local florist to deliver it. This consistes of JustFlowers customer service reps calling area florists and just reciting your order. Literally, all we did there was ring up an area florist and give them the type of flowers (these silly little bouquet names don't exist - we had to give them precise instructions on the bouquets and often times substitutions were made without the customer even knowing it, and whatever you wanted your card to say. I often saw hundreds of orders were never even placed. When upset customers called the office they were placed on hold forever because they have customer service that doesn't care, which mostly trickled down from the owners of JustFlowers, who just wanted to make profit. We were always told to never refund money, just offer delivery on another day. You wanted flowers delivered on Valentine's Day? Too bad! JustFlowers wasn't going to refund your money, just give you a litany of excuses and offer delivery on a day you didn't even want!
If you want flowers delivered, you're better off using a local florist, who will give you some sort of customer service, won't charge you through the nose and will take care of what you want. Cut out the middleman who charges expensive fees and go directly to the source. JustFlowers is just a third party making a lot of money off unsuspecting people!!!
Also, when I worked here, I was asked to fill out tons of online reviews claiming great customer service and satisfaction. Don't believe any great review of this place - it's totally bogus.
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